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Hi, guys,

 

I am having a problem with my subscription to Premiun with Student disscount. I have just send my data: name, country, centre of studies, and my debit card information, and the charge was already done to it but I still don't receive any kind of E-mail and my account status is still: Free.

 

Does anyone of you know how many time do I have to wait until I have my Premiun Service ready?

 

I am assuming that the subscription was accepted because of the fact that the charge was already done, which, by the way, made no record anywhere on Spotify web.

Reply
1 Reply

Hey @IsraelBarquín!

 

Thanks for reaching out to us.

 

After verifying your student details on the website, you should receive an email confirmation with a button to complete the purchase.

 

If you haven't completed this step, the money that was drafted will show as pending and go back to your bank account automatically since the payment didn't go through.

 

Let us know how it goes.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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