Student discount issues

[czweep]

Hi,

I applied for the student discount and uploaded the required documentation supporting the fact that I am a student. It said that I was approved and asked me to put my CC in and has since charged me 4.99 four times on my CC and I still don't have the student discount (just on free spotify still).

Any ideas?

[Jacob]

Hey @czweep, welcome to the Spotify Community!

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

[czweep]

i have not received a payment confirmation

[Jacob]

@czweep,

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not yet verified your student status. Check out some more info here: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-bu...

Please let me know if you have any other questions 🙂

[czweep]

Spotify already sent me an email saying that they verified my status as a student though, it then sent me to a link for my payment which I completed, my credit card statement said it was pending but now the transaction is gone.

[czweep]

I still havent been given the student discount even though i was approved. guess i'm not getting the discount....