Student premium problem

[Harumutami]

Hi, i just tried to get a student premium using credit card as my payment. I already fill the cc detail and press continue, but didnt finish with the next information detail. Accidentally, i close the spotify tab in my web and i thought the subscribtion isnt complete yet. Turns out i got notif from the cc that i already made a transaction for this student premium. But my account is still free user on spotify. Ive already try to log out and log back in, but it doesnt change anything. Cab you help me with that?

[GillianDelvigne]

Hi @Harumutami,

Thanks for coming to the Spotify Community.

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this guide to payment problems right here”Payment troubleshooting” Please get back to us here if that doesn’t work for you.

Thanks!