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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 28182 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 28182 Views
  • 20 replies
  • 0 likes

Solved!!Superuser Contribution EXTRA Payment Problem with Student Account (TR)

İ've tried upgrading to student account first from my phone, at that moment I didn't know I should upload a document and I don't have any document on my phone. Still, when I apply student account, Spotify first asked for payment and then I couldn't u...

  • Casual Listener
  • İ've tried upgrading to student account first from my phone, at that moment I didn't know I should upload a document and I don't have any document on my phone. Still, when I apply student a...
  • zbkanal
  • Casual Listener
  • 1098 Views
  • 4 replies
  • 0 likes
  • Payment
    problem
    Student
  • 1098 Views
  • 4 replies
  • 0 likes

Cant log into my student hulu account

I'v had my student hulu account for a couple months now and i wanted to change my password/log into the hulu from a different device and there was no way to do that. I'v had a diffrent hulu account in the past and when i log into that one it wont let...

  • Casual Listener
  • I'v had my student hulu account for a couple months now and i wanted to change my password/log into the hulu from a different device and there was no way to do that. I'v had a diffrent hulu acco...
  • kiwidogo
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • Student
  • 478 Views
  • 2 replies
  • 0 likes

Unable to confirm I am a student

I am trying to sign up for the Student Spotify/Hulu subscription however I am getting a message after putting in my card info, name and school (which is showing up as sugguested school) it gives me an error message saying " Unfortunately, we couldn't...

  • Casual Listener
  • I am trying to sign up for the Student Spotify/Hulu subscription however I am getting a message after putting in my card info, name and school (which is showing up as sugguested school) it gives me a...
  • brcooper
  • Casual Listener
  • 769 Views
  • 2 replies
  • 0 likes
  • 769 Views
  • 2 replies
  • 0 likes

Pagamento indevido

Eu efetuei o pagamento do plano para universitários via cartão de crédito e não liberaram a conta . Ou sejam, eu paguei para usar a conta universitária e continuo com a conta Free.

  • Newbie
  • Eu efetuei o pagamento do plano para universitários via cartão de crédito e não liberaram a conta . Ou sejam, eu paguei para usar a conta universitária e continuo com a conta Free.
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Paid for student premium but still listed as free

I signed into my account that I'm using my student email with and I tried to pay for student premium. It had me enter my information to validate I was a student but it said it couldnt verify me. I then received an email showing where it charged me an...

  • Casual Listener
  • I signed into my account that I'm using my student email with and I tried to pay for student premium. It had me enter my information to validate I was a student but it said it couldnt verify me. I th...
  • Christiansen1
  • Newbie
  • 449 Views
  • 5 replies
  • 0 likes
  • 449 Views
  • 5 replies
  • 0 likes

Charged for Student Premium Deal but did not get the Premium status

I got charged for the student premium deal but did not receive the upgrade to premium. There was no recepit record or even an email sent to me, just the charge in my bank account. What do I do?

  • Casual Listener
  • I got charged for the student premium deal but did not receive the upgrade to premium. There was no recepit record or even an email sent to me, just the charge in my bank account. What do I do? 
  • Cemile2804
  • Newbie
  • 433 Views
  • 4 replies
  • 0 likes
  • 433 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problem in acquiring student discount

I recently saw the new offer of spotify and I wanted to try it since money is not just picked up in the streets and I wanted to utilize my student privileges. So I went on and filled up the necessary things and uploaded documents supporting that I am...

  • Casual Listener
  • I recently saw the new offer of spotify and I wanted to try it since money is not just picked up in the streets and I wanted to utilize my student privileges. So I went on and filled up the necessary...
  • colynchristian
  • Newbie
  • 2300 Views
  • 11 replies
  • 0 likes
  • 2300 Views
  • 11 replies
  • 0 likes

N

Me cobraron la suscripción de universitarios y no tengo el servicio de spotify premiun

  • Newbie
  • Me cobraron la suscripción de universitarios y no tengo el servicio de spotify premiun 
  • LeoRager
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Transferir conta Premium para conta de estudante

Fui reassinar o Spotify estudantil mas não me antwnte ao fato de que estava assinando o Premium. Gostaria de saber se ha como eu mudar para a conta estudantil sem ter que pagar R$16(Premium) + 8,50(Estudante).

  • Casual Listener
  • Fui reassinar o Spotify estudantil mas não me antwnte ao fato de que estava assinando o Premium. Gostaria de saber se ha como eu mudar para a conta estudantil sem ter que pagar R$16(Premium) + 8,50(E...
  • Bittencourt
  • Spotify Star
  • 1438 Views
  • 3 replies
  • 0 likes
  • 1438 Views
  • 3 replies
  • 0 likes

student discount in singapore

hello, i have applied for a student discount and sent my credentials and prove but have yet to get a reply or a discount on my subscription. can you help me look into this

  • Newbie
  • hello, i have applied for a student discount and sent my credentials and prove but have yet to get a reply or a discount on my subscription. can you help me look into this
  • linushg111
  • Newbie
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

I cannot extend my Student Discount

When I entered my card details and go to the next page that supposed to redirect me to the SheerID page, nothing happens. It does not lead me to the SheerID and the button does not work. Can someone solve this problem? Thanks. UPDATE:I have got an e-...

  • Casual Listener
  • When I entered my card details and go to the next page that supposed to redirect me to the SheerID page, nothing happens. It does not lead me to the SheerID and the button does not work. Can someone ...
  • Nico
  • Community Legend
  • 383 Views
  • 3 replies
  • 0 likes
  • Student
  • 383 Views
  • 3 replies
  • 0 likes

problema attivazione profilo studente

Ciao, ho un problema per estendere di un anno l'abbonamento studente. Dopo aver inserito i dati della carta di credito, il tasto continua per farmi identificare da SheerId sembra disabilitato, è successo a qualcun altro una cosa del genere?

  • Newbie
  • Ciao, ho un problema per estendere di un anno l'abbonamento studente. Dopo aver inserito i dati della carta di credito, il tasto continua per farmi identificare da SheerId sembra disabilitato, è succ...
  • zerbinodas
  • Newbie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Spotify Student Discount Switzerland

Hello Guys, Today I tryed to upgread my spotify with a student discount (Switzerland)unfortunately i'm not transfered to shareID, and i have no idea why.I tryed already the logout / login and delete the cache in my browser. hopefully someone can help...

  • Newbie
  • Hello Guys,   Today I tryed to upgread my spotify with a student discount (Switzerland) unfortunately i'm not transfered to shareID, and i have no idea why. I tryed already the logo...
  • gfuchs
  • Newbie
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Unable to continue to student verification

I've recently been trying to get the student discount for spoitfy, I put in my card details and am then taken to the next screen where it says i have to verify I'm a student. However the continue button doesn't seem to do anything. I've tryed refresh...

  • Newbie
  • I've recently been trying to get the student discount for spoitfy, I put in my card details and am then taken to the next screen where it says i have to verify I'm a student. However the continue but...
  • Sandra_25
  • Newbie
  • 357 Views
  • 1 replies
  • 1 likes
  • 357 Views
  • 1 replies
  • 1 likes

Getting charged when i havent been given premium

I habe tried to get premium spotify as a student and have not recieved it yet. My bank statements claim several payments are pending? How do i cancel this subscription or recieve my premium?

  • Casual Listener
  • I habe tried to get premium spotify as a student and have not recieved it yet. My bank statements claim several payments are pending? How do i cancel this subscription or recieve my premium?
  • kejt_
  • Community Legend
  • 491 Views
  • 3 replies
  • 0 likes
  • Other
    Student
  • 491 Views
  • 3 replies
  • 0 likes

Student discount in Taiwan

Can you guys start a student discount in Taiwan?I would be very pleased to see that.And I think there will be more people in Taiwan want to use Spotify if you guys do that. Tks.

  • Casual Listener
  • Can you guys start a student discount in Taiwan? I would be very pleased to see that. And I think there will be more people in Taiwan want to use Spotify if you guys do that. Tks.
  • JerrytheRabhi
  • Casual Listener
  • 962 Views
  • 2 replies
  • 5 likes
  • 962 Views
  • 2 replies
  • 5 likes

Spotify Student Austria

Ich habe den studentenrabatt genommen, mein Konto wurde vorbelastet, aber dennoch ist mein Account weiterhin auf Free. Muss ich 6 Tage warten bis ich verifiziert bin obwohl ich bereits gezahlt habe ??

  • Casual Listener
  • Ich habe den studentenrabatt genommen, mein Konto wurde vorbelastet, aber dennoch ist mein Account weiterhin auf Free. Muss ich 6 Tage warten bis ich verifiziert bin obwohl ich bereits gezahlt habe ?...
  • Cengizhan3897
  • Casual Listener
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution ayuda me he suscrito a spotify para universitarios, me han cobrado doble y aun no soy premium.

Buenas noches. Necesito algo de ayuda. esta cuenta desde la que escribo, ha pasado por bastante. goce de mi primer mes gatruito, luego de eso disfrute de los 3 meses por 900 pesos colombianos (pais donde vivo) . al finalizar esta promocion he querido...

  • Newbie
  • Buenas noches.    Necesito algo de ayuda. esta cuenta desde la que escribo, ha pasado por bastante. goce de mi primer mes gatruito, luego de eso disfrute de los 3 meses por 900 pesos co...
  • Julian
  • Moderator
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Spotify students Italy

Buonasera.Ho fatto richiesta ieri di passare a premium come studente, ho inviato le prove richieste e l'info della carta ma ancora non sono passata a premium.Quanto tempo ci vuole ancora?Grazie!

  • Newbie
  • Buonasera. Ho fatto richiesta ieri di passare a premium come studente, ho inviato le prove richieste e l'info della carta ma ancora non sono passata a premium. Quanto tempo ci vuole ancora? Grazie!
  • imattolo
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Account studente premium

Ho gia pagato l’account studenti premium a 4.99€ circa 24 ore fa, e fatto la procurdura con la mail universitaria ma ho ancora l’account free!!! Quanto devo aspettare o ho sbagliato qualcosa ?

  • Newbie
  • Ho gia pagato l’account studenti premium a 4.99€ circa 24 ore fa, e fatto la procurdura con la mail universitaria ma ho ancora l’account free!!! Quanto devo aspettare o ho sbagliato qualcosa ?
  • imattolo
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes