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Please see below the current ongoing issues which are under investigation.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 28262 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 28262 Views
  • 20 replies
  • 0 likes

Student Discount Trouble

Hello I currently have Premium and am trying to switch onto the student discount, but when I try this message pops up: Your student credentials are already associated with another Spotify account.I have already checked all my other emails but I do no...

  • Newbie
  • Hello I currently have Premium and am trying to switch onto the student discount, but when I try this message pops up:  Your student credentials are already associated with another Spotify acc...
  • fláviagmarques
  • Newbie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

I was charged, but I am still not given my Premium.

Good day everyone. I've been charged for my Student Premium, I have uploaded the necessary information and been waiting. But it failed to be delivered to me and I'm starting to get worried. I'd like to recieve some help about it please.

  • Newbie
  • Good day everyone. I've been charged for my Student Premium, I have uploaded the necessary information and been waiting. But it failed to be delivered to me and I'm starting to get worried. I'd like ...
  • kejt_
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • Student
  • 267 Views
  • 1 replies
  • 0 likes

Problema al pagar Spotify

Hola, disculpen hoy intente registrarme a premium como universitario y pues envie mi carga horaria y todo, al final me salio que me enviarian un correo pero tardaron mucho y volvi a hacer todo el procedimiento de universitario. y ahora tengo los 2 ca...

  • Newbie
  • Hola, disculpen hoy intente registrarme a premium como universitario y pues envie mi carga horaria y todo, al final me salio que me enviarian un correo pero tardaron mucho y volvi a hacer todo el pro...
  • MattSuda
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Error con la suscripción de estudiante

El día de ayer hize el registro para spotify universitario, y envie mis documentos pero al ver mi estado d ecuenta vi que me hicieron el cargo 3 veces, ademas de que no tengo la subscripcion. Que es lo que procede? Agradeceria su respuesta lo antes p...

  • Regular
  • El día de ayer hize el registro para spotify universitario, y envie mis documentos pero al ver mi estado d ecuenta vi que me hicieron el cargo 3 veces, ademas de que no tengo la subscripcion.  ...
  • Lizethjuarezr
  • Casual Listener
  • 2845 Views
  • 4 replies
  • 0 likes
  • 2845 Views
  • 4 replies
  • 0 likes

When will israel be listed in the country section in the "University Addition Request" form?

Hello, Spotify support team and community!As an Israeli student who enjoys Spotify, I'd like to know when the student discount will be allowed here. As it seems Israel is not listed in the list of countries in the "University Addition Request" form. ...

  • Newbie
  • Hello, Spotify support team and community! As an Israeli student who enjoys Spotify, I'd like to know when the student discount will be allowed here. As it seems Israel is not listed in the lis...
  • Keanu_C
  • Community Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • Student
    Student Discount International
    Student Discount Israel
  • 442 Views
  • 1 replies
  • 0 likes

I want my money back

I was bought a premium for the student today, but after I confirmed the transaction, I left the page without going through the account and returned. When I tried to get a premium for the student again, I noticed that the money was withdrawn from my c...

  • Newbie
  • I was bought a premium for the student today, but after I confirmed the transaction, I left the page without going through the account and returned. When I tried to get a premium for the student agai...
  • user-removed
  • Not applicable
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Charged £9.99 for student premium

I’ve been subscribed to premium as a student for quite a while and always been charged the correct £4.99 a month but for some reason I’ve been charged £9.99 for this month. There’s no reason this should have happened and I’m not happy that I’m losing...

  • Newbie
  • I’ve been subscribed to premium as a student for quite a while and always been charged the correct £4.99 a month but for some reason I’ve been charged £9.99 for this month. There’s no reason this sho...
  • Maxim
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • Student
  • 570 Views
  • 1 replies
  • 0 likes

Spotify charged me but it doesn't show on my Spotify receipts

Hi I'm an user from Mexico, and I have the Student Discount, on the 22th of April 2018 Spotify Charged me on my card for my premium subscription but it doesn't appear on my Spotify receipts and on the Spotify Webpage appears a message that my payment...

  • Newbie
  • Hi I'm an user from Mexico, and I have the Student Discount, on the 22th of April 2018 Spotify Charged me on my card for my premium subscription but it doesn't appear on my Spotify receipts and on th...
  • Luke
  • Spotify Star
  • 870 Views
  • 1 replies
  • 0 likes
  • 870 Views
  • 1 replies
  • 0 likes

Solved!! Renovação do Spotify para Universitários

Bom dia, Vou completar 12 meses com assinatura do Spotify para Universitários e aparece a seguinte mensagem na minha conta: "Spotify Premium para UniversitáriosSeu plano passará ao Spotify Premium no dia 08/05/18 e serão cobrados R$ 16,90." Não há op...

  • Casual Listener
  • Bom dia,   Vou completar 12 meses com assinatura do Spotify para Universitários e aparece a seguinte mensagem na minha conta:   "Spotify Premium para Universitários Seu plano passará a...
  • sabrinamauriz
  • Newbie
  • 18174 Views
  • 4 replies
  • 4 likes
  • 18174 Views
  • 4 replies
  • 4 likes

Premium a Premium Universitarios

Desde hace ya una semana estoy tratando de cambiar mi cuenta Premium de $99.00 a la cuenta Premium Universitarios $49.00. Los datos de mi tarjeta ya están ingresado, sin embargo al querer hacer este cambio Spotify me vuelve a pedir mis datos de tarje...

  • Newbie
  • Desde hace ya una semana estoy tratando de cambiar mi cuenta Premium de $99.00 a la cuenta Premium Universitarios $49.00. Los datos de mi tarjeta ya están ingresado, sin embargo al querer hacer este ...
  • CesarPonce
  • Newbie
  • 341 Views
  • 2 replies
  • 1 likes
  • 341 Views
  • 2 replies
  • 1 likes

Problemas com plano de estudante

Boa tarde, Hoje ao tentar fazer o plano de estudante eu ainda nao possuia foto dos documentos necessarios para confirmar que sou estudante, quando consegui e entrei no spotify nao tinha mais a aba para enviar os arquivos, entao refiz todo o cadastro,...

  • Casual Listener
  • Boa tarde,   Hoje ao tentar fazer o plano de estudante eu ainda nao possuia foto dos documentos necessarios para confirmar que sou estudante, quando consegui e entrei no spotify nao tinha mais...
  • Bittencourt
  • Spotify Star
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

Need money back

I was checking out plans and stumbled on the student plan and put in my credit card to see if you actually had to be a student and then you charged me even though I didn't finish the whole thing need my money back for something that shouldn't have be...

  • Casual Listener
  • I was checking out plans and stumbled on the student plan and put in my credit card to see if you actually had to be a student and then you charged me even though I didn't finish the whole thing need...
  • Maxim
  • Spotify Star
  • 639 Views
  • 1 replies
  • 0 likes
  • Other
  • 639 Views
  • 1 replies
  • 0 likes

How can I get the money back?

Hello. I am high school student. I am not a member of this and the money is gone. How can I get the money back?

  • Newbie
  • Hello. I am high school student. I am not a member of this and the money is gone. How can I get the money back?
  • Kyleriemer
  • Casual Listener
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Como saber se o plano estudantil foi aprovado?

Fiz o pedido do plano e enviei o documento exigido pelo Spotify há duas horas mas até o momento não entrou e nem recebi email/telefonema algum falando sobre. Gostaria de trocar pelo plano de 16,90 mas estou com medo de dar problemas (colisão das duas...

  • Newbie
  • Fiz o pedido do plano e enviei o documento exigido pelo Spotify há duas horas mas até o momento não entrou e nem recebi email/telefonema algum falando sobre. Gostaria de trocar pelo plano de 16,90 ma...
  • Bittencourt
  • Spotify Star
  • 1982 Views
  • 3 replies
  • 0 likes
  • 1982 Views
  • 3 replies
  • 0 likes

student disccount

I send my university information to Spotify and I didn´t know that they were going to send me a confirmation email, so I didn´t check my email for a long time. Just a few days ago, I saw that i saw a old Spotify email saying that i had had to confirm...

  • Newbie
  • I send my university information to Spotify and I didn´t know that they were going to send me a confirmation email, so I didn´t check my email for a long time. Just a few days ago, I saw that i ...
  • imattolo
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

My money went but Premium didn't come. Help please.

I have been withdrawn from my bank card for student discount premium membership and have received an e-mail confirming that I am a student. But I'm still not a premium, even though I did what I suggested, there was no change.

  • Visitor
  • I have been withdrawn from my bank card for student discount premium membership and have received an e-mail confirming that I am a student. But I'm still not a premium, even though I did what I sugge...
  • Luke
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Premium
    Student Discount Turkey
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student

I didn't know that the student discount was for the University, and I went on the University election screen, and I paid for spotify and premium, and there was no money at the entrance, and my membership did not come.

  • Newbie
  • I didn't know that the student discount was for the University, and I went on the University election screen, and I paid for spotify and premium, and there was no money at the entrance, and my member...
  • Cristianbritoo
  • Newbie
  • 496 Views
  • 2 replies
  • 0 likes
  • student premium
  • 496 Views
  • 2 replies
  • 0 likes

Superuser Contribution PAYMENT STUDENT DISCOUNT

I ENTERED MY CARD INFORMATION TO SEE IF MY UNIVERITY WAS INCLUDED IN THE LIST FOR THE STUDENT DISCOUNT. BUT THEY CHARGED ME EVENTHOUGH I DIDN'T FINISH COMPLETING MY PERSONAL INFORMATION. AS I SAW MY UNIVERITY WASN'T INCLUDED FOR THE DISCOUNT AND EXIT...

  • Newbie
  • I ENTERED MY CARD INFORMATION TO SEE IF MY UNIVERITY WAS INCLUDED IN THE LIST FOR THE STUDENT DISCOUNT. BUT THEY CHARGED ME EVENTHOUGH I DIDN'T FINISH COMPLETING MY PERSONAL INFORMATION. AS I SAW MY ...
  • Alfredo
  • Roadie
  • 434 Views
  • 2 replies
  • 0 likes
  • 434 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution students' discount

Hi. I've already benefited from a students' discount for 12 months and recently received an email to extend it for another 12 months, clicked the button and still in my account overview it says "Your plan will change to Spotify Premium on 27/04/2018 ...

  • Newbie
  • Hi. I've already benefited from a students' discount for 12 months and recently received an email to extend it for another 12 months, clicked the button and still in my account overview it says "Y...
  • Alfredo
  • Roadie
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium Discount

I saw the student subscription for spotify (65/month) and was intrigued to subscribe to the said promo,, but I am still a grade 12 student enrolling for a university so I cancelled the subscription and proceed to the normal one (129/month) ... but up...

  • Newbie
  • I saw the student subscription for spotify (65/month) and was intrigued to subscribe to the said promo,, but I am still a grade 12 student enrolling for a university so I cancelled the subscription a...
  • Alfredo
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes