Student

[Martintkcs]

Hello

I wanna buy a Student Spotify and i put my credit card number and everything then i press ok than i can't press ok because the page is down but Spotify take away 2,5 euro out my creditcard. But i cant put again my credit number and my account isn't premium. what can i do now ?

[Erika]

Hey @Martintkcs!

If we’re unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank receives the confirmation that your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

Take care 🙂

[Martintkcs]

Thanks 🙂

When i get back my money i try one more time 😉

[Erika]

Awesome @Martintkcs!

Give us a shout if you need us again. We're here to help.

Have a nice one 🙂