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Premium Student

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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8713 Views

10 replies

1 likes

Premium for Students
  • 8713 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134618 Views

98 replies

138 likes

Premium for Students
  • 134618 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31518 Views

19 replies

1 likes

Premium for Students
  • 31518 Views
  • 19 replies
  • 1 likes

Superuser Contribution I have the student discount, but I'm still being charged full price

I have registered for the student discount for premium and received an email verifying that they recognize my school and that I should be receiving $4.99/mo premium. However, when I check my bank account, I'm still being charged $9.99/mo. Does anyone...

Newbie

I have registered for the student discount for premium and received an email verifying that they recognize my school and that I should be receiving $4.99/mo premium. However, when I check my bank acc...

Alfredo

Roadie

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Spotify for students payment problem

Good Day! I paid 65 pesos for the promo then I accidentally closed the app when I was answering the SheerID form. I subscribed again and lost my original payment. In other words, I paid twice. Is it possible to refund the first unsuccessful payment? ...

Casual Listener

Good Day!   I paid 65 pesos for the promo then I accidentally closed the app when I was answering the SheerID form.    I subscribed again and lost my original payment. In other wor...

CaptainPotatoJr

Casual Listener

315 Views

2 replies

0 likes

  • 315 Views
  • 2 replies
  • 0 likes

pay premium but it does not work

I upgrade my premium with this student college price, Spotify already charged 4.99 but my premium does not work yet, so please i need help with this situation because they already charged and i dont want to pay again

Newbie

I upgrade my premium with this student college price, Spotify already charged 4.99 but my premium does not work yet, so please i need help with this situation because they already charged and i dont ...

Luke

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

I was charged twice

My account was charged twice for the student premium I got today. Why is that happening and how do I get my money back.

Newbie

My account was charged twice for the student premium I got today. Why is that happening and how do I get my money back. 

Luke

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account fee

I had the student subscription and this month I was charged for $10. How do I make sure that it stays as a student fee? Is that part of the hulu subscription now too??

Newbie

I had the student subscription and this month I was charged for $10. How do I make sure that it stays as a student fee? Is that part of the hulu subscription now too??  

Jemi

Spotify Legend

837 Views

1 replies

0 likes

  • 837 Views
  • 1 replies
  • 0 likes

Solved!! Already paid for premium

I was just charged for the monthly premium but I'd like to change my account into a student account. When I tried to sign back up for the student account it asked for my card info, I do not want to be charged twice. What can I do?

Newbie

I was just charged for the monthly premium but I'd like to change my account into a student account. When I tried to sign back up for the student account it asked for my card info, I do not want to b...

Bittencourt

Spotify Star

401 Views

3 replies

0 likes

  • 401 Views
  • 3 replies
  • 0 likes

Superuser Contribution Live in the US but student in Canada

Hi thereI have moved to the US but am a student at a University in Canada, how do I register / verify my school?thank you for the help!

Visitor

Hi there I have moved to the US but am a student at a University in Canada, how do I register / verify my school? thank you for the help! 

Alfredo

Roadie

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: can't verify that I'm a student

How can I find a document that meets the requirements to verify manually?I can pull up my class list online, but I'm not finding anything officially issued.For reference I attend Brigham Young University (Provo, Utah).Thanks,David

Newbie

How can I find a document that meets the requirements to verify manually? I can pull up my class list online, but I'm not finding anything officially issued. For reference I attend Brigham Young Un...

Alfredo

Roadie

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Paid for premium but...

Dearest everybodyI only just paid for student's premium, yet I don't have any documents to verify that I am a student, so my status is still 'free' even though I paid money I want to get my money back ,but, I don't know how to . Could you please help...

Newbie

Dearest everybody I only just paid for student's premium,  yet I don't have any documents to verify that I am a student, so my status is still 'free' even though I paid money 🙂 I want to ...

Bittencourt

Spotify Star

294 Views

2 replies

0 likes

  • 294 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify para universitarios

Ingresé hace ya dos semanas aprox. mi solicitud para acceder a spotify para universitarios, envié mi certificado que acredita que lo soy e inscribí mi tarjeta de crédito. Hoy, dos semanas después, aún no recibo respuestas ni mucho menos mi membresía,...

Newbie

Ingresé hace ya dos semanas aprox. mi solicitud para acceder a spotify para universitarios, envié mi certificado que acredita que lo soy e inscribí mi tarjeta de crédito. Hoy, dos semanas después, aú...

Aichel

Roadie

725 Views

1 replies

0 likes

  • 725 Views
  • 1 replies
  • 0 likes

Premium- Student Verification Problems

I have tried to apply for a Spotify Premium- Student account. However, when I am on the "Tell Us About Yourself" page, an error occurs stating: "Your student credentials are already associated with another Spotify account." I used to have a free acco...

Newbie

I have tried to apply for a Spotify Premium- Student account. However, when I am on the "Tell Us About Yourself" page, an error occurs stating: "Your student credentials are already associated with a...

SpotCreated

Roadie

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution I put a wrong e-mail

I have done all the steps to get the premium for students. The problem is that when I ahd to put my name and e-mail I have written a wrong e-mail. What can I do? Now I won't know if I was accepted to get the premium for students because they'll send ...

Newbie

I have done all the steps to get the premium for students. The problem is that when I ahd to put my name and e-mail I have written a wrong e-mail. What can I do? Now I won't know if I was accepted t...

Chris

Spotify

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

new education institution

how long after submitting a new educational institution for inclusion for the student discount does it take for spotify to validate this insititution?

Newbie

how long after submitting a new educational institution for inclusion for the student discount does it take for spotify to validate this insititution? 

Maxim

Spotify Star

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Why can't I get the student discount if I am a student at a JC.

It cant find my name when I try to get the discount, keep doing that, I tried to manually verify but I never got a response. Help a brotha out Account name: soulstar1000

Casual Listener

It cant find my name when I try to get the discount, keep doing that, I tried to manually verify but I never got a response. Help a brotha out Account name: soulstar1000

Maxim

Spotify Star

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Trouble paying studentdiscount

Hello, I want to transfer my premium account into a student account but I can only pay with creditcard. Is this normal or can I also pay with IDEAL as I am doing now with my normal premium account?

Casual Listener

Hello,   I want to transfer my premium account into a student account but I can only pay with creditcard. Is this normal or can I also pay with IDEAL as I am doing now with my normal premium a...

SpotCreated

Roadie

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

subscription didn't activate but CC got charged

Hello everyone I tried to begin a student subscription but it didn't quite work. After logging in on my uni site, I got a "Verification Complete" screen. I waited and waited and after about 5 minutes I just assumed the app had crashed. I closed it, a...

Newbie

Hello everyone     I tried to begin a student subscription but it didn't quite work. After logging in on my uni site, I got a "Verification Complete" screen. I waited and waited and afte...

SpotCreated

Roadie

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

subscribed twice by mistake, charged twice per month?

Hi, yesterday I tried to subscribe on spotify premium (student). As I didn't know that sheerID doesn't work at night, I tried to subscribe twice. I just received TWO mails from spotify saying that I paid 4,16 euros. Do you know If I'll pay the premiu...

Newbie

Hi, yesterday I tried to subscribe on spotify premium (student). As I didn't know that sheerID doesn't work at night, I tried to subscribe twice. I just received TWO mails from spotify saying that I ...

SpotCreated

Roadie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Credit card nodig voor studentenkorting

Ik heb een premium account. Dat betaal ik met mijn normale bankrekening. Ik studeer nu en zou dus graag studentenkorting willen, maar als ik op de link daarvoor klik, moet ik credit card gegevens invullen. Die heb ik niet en heb ik voor mijn normale ...

Regular

Ik heb een premium account. Dat betaal ik met mijn normale bankrekening. Ik studeer nu en zou dus graag studentenkorting willen, maar als ik op de link daarvoor klik, moet ik credit card gegevens inv...

Brigitte98

Regular

1163 Views

9 replies

1 likes

  • 1163 Views
  • 9 replies
  • 1 likes

Student Discount Abroad

Hello everyone!I have a problem with getting the student discount and I hope you can help me! I'm a German studying at a Dutch university and I'm already successfully registered on UNiDays and in the Netherlands in general (BSN). The thing is that my...

Newbie

Hello everyone! I have a problem with getting the student discount and I hope you can help me! I'm a German studying at a Dutch university and I'm already successfully registered on UNiDays and in t...

Maxim

Spotify Star

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes