Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
I send my information about school 5 days ago it said i will get an e mail in 1 2 days but i still didnt get an e mail and i cant tell either i paid for it or didnt paid. how long does it take??
I've been trying to apply for the student discount but it's saying "Document does not prove current enrollment. Please upload a document that shows you are enrolled in classes for the current term.". Do I have to send in a picture of my class schedul...
Hi,I just found out that I've been charged £9.99 rather than the usual £4.99 because I did not remember to confirm my student status on 08/09/2017. Any chance I can get a refund of those £5?Best wishes,Alberto
I have just sent 2 documents to verify that I am a student, and gave my debit card numbers. Than my account was charged with 10 PLN and I have no premium account activated. What's wrong?!?!?
Realizaron el cargo a mi tarjeta, pero no ha llegado que han aceptado mi solicitud de estudiante, ni el correo
Hey, so I've been attempting to activate the student discount and everytime I sign in, I am always met with an error "Unable to process card." I have a free hulu account and the spotify premium for students. I have tried contacting hulu support, but ...
I began to fill out the information for the student discount but could not find the online college that I am currently working with. I am enrolled with Lumerit Education. Here is the link to their website: https://lumerit.com/. I tried submitting the...
Há quase uma semana ativei o spotify universitário e o valor foi cobrado na hora, mas até agora não recebi nem o email de confirmação e não posso utilizar a conta premium.
Yesterday, ı joined the premıum for students, they took my money but ı have still free account also they didn’ t accept that me as student.
I’ve been a premium member for over 2 years, the first 12 months was student discount, when it expired I tried and tried to renew it using my valid UNiDAYS ID and it never worked, I tried for months and eventually gave up. Just now I was browsing thr...
Hello,i currently have a normal Premium account and pay it with paypal and this works fine. But now i want to change my premium account to a student premium account to get the discount but cant select paypal as paying method and i would really like t...
I am a student and I am currently paying full price for the premium subscription. How can I change my account to a student and pay $4.99?
Hello, I am german and I have a german spotify premium account and want to switch it into a student account. My problem is I am studying in austria and do have a austria college email adress. When I tried to get the student discount it says "discount...
I am trying to upgrade my account to premium and use my student discount however when it says my credentials are already in use with another account. However I don't know what account this could be! I have read previous replies and have cleared cooki...
I proved my student status but my account still says I will be charged 9.99 in a few weeks?? Help!
My ex boyfriend is using my student info to get the discount on his own account so when I tried switching my own account to premium it says my student credential is being used.
I recently become eligible for the student discount with hulu for 4.99 plus tax. But I'm already signed up for the 9.99 premium. So I wanted to know since I am signed up for the student discount plus hulu will the 9.99 disappear? Or do I have to do s...
I switched my country to France on Spotify and on UNIDAYS but I'm still not able to get the student discount because it says 'pays non prise en charge'.
Je kan zeker niet iemand anders' credit card gebruiken om je spotify met studentenkorting te krijgen? Ik heb, zoals zoveel studenten, geen credit card, maar ik zou wel die van mijn ouders kunnen gebruiken. Die staat alleen niet op mijn naam, dus dan ...
I was about to get a premium account for students, but it occured to me that I can still use my free month of premium. then, I close the window after I put my credit card information. I recived an sms from my bank that I already paid the fee. I can't...