(Turkey) Student Premium activation problem

[ilkin_181]

Hi there,

SheerID approved my Student ID and my bank account shows that I've paid , it is not pending. But I can't use premium. Log out and Log in back doesn't work.

[MattSuda]

Hey @ilkin_181

Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Does that help?

[ilkin_181]

None of them is working.

- I've tried log in/out several times

- I've checked my payment and called my bank. I attached bank receipt.

- I only have one account

- I am not using premium for family

- I've paid and subscribed directly from spotify

[Robert_W]

Hi @ilkin_181,

If you are still facing issues after doing the reccomended steps and you have had a payment reciept via email from  Spotify. confirming the charge. I would suggest you message Spotify so their accounts team can take a look backstage:

@SpotifyCares on Twitter or Facebook.  If you do not have Facebook or Twitter please use  this contact form.

If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos! 

[ilkin_181]

Hi @DefaOne,

I'll write to them, I hope they will solve this issue,

thank you