payment problem with Student discount

[Expectra]

Hello Dear users,

Im from Brazil and i was trying to buy the student premium, and i've saw my university doesnt participate of this promotion, and i've canceled this order , and so i've been charged for this order, but i didnt receive the premium, how can I solve it ?

[IguanaSetup]

Hey, @Expectra - 

Please get in touch with Spotify via the contact form - as they can help you with refunds. The support team from Spotify will be able to take a look at your issue and you'll hear from them shortly. The agents are quickily sorting them out!

Thank you 🙂