I want to complain about the usage of AI in Spotify. It has made my listening experience decline significantly since Spotify has fired a mass amount of employees and resorted to using AI. For instance, the DJ replays the same songs over and over and over again. When shuffling my Liked Songs, the Spotify algorithm also plays the same songs over and over again. Despite having almost 2,000 songs liked, I almost never hear a large majority of those songs unless I play them manually myself. But SPotify does not truly shuffle my Liked Songs. Additionally, the Daylist and personal made mixes for me also contain the same songs every single day. All of the features that Spotify says makes them better than other music streaming platforms, are the exact features that continue to fail daily. To add to that, Spotify has now increased the price of a standard subscription, but have done nothing to improve their app or platform. My Spotify listening experience is by far less than satisfactory. That’s just a couple of issues in the long list of issues Spotify has started presenting since AI has taken over.
To add to this, when I tried to vocalize this exact issue via a Spotify Support Chat, I was directed to add my “feedback” here. Then was immediately disconnected from Mary-Lou T.
I expressed to the Support Agent that I want to file a formal complaint, they asked what my complaint was, then directed me to another website and disconnected our chat immediately. Not giving me a chance to respond or ask any additional questions.
It should not be this difficult to get in contact with a human being and have a conversation. But this is the reality of companies firing all of their employees and letting AI take over all the “mundane” and “tedious” tasks. Spotify is an amazing example of how quickly a platform/app will crumble when there aren’t any real people running the platform!! And how angry your customers will get and how much business you will lose. 🙂 you should listen to your customers, not try to shove them in a queue for AI to deal with so you can ignore them and collect your extra bonus check for firing half your staff.
