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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Social & Random

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Forum Posts

Let's introduce ourselves!

Hey there you, Yeah, you! Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get to know each other better! The game is simple: Find the latest comment and hit reply > comment to say hi! to this user and ...

  • Moderator
  • Moderator
  • bluegillmusic
  • Music Fan
  • 421964 Views
  • 1329 replies
  • 225 likes
  • Social & Random
  • 421964 Views
  • 1329 replies
  • 225 likes

Welcome to the Spotify Community - Newbie Guide

Welcome to the Spotify Community! Here, music fans like you from all walks of life come together to share their Spotify knowledge, discuss ideas, talk music and trade answers to questions. Complementing our support site, the Spotify Community is the ...

  • Spotify Legend
  • 66195 Views
  • 0 replies
  • 218 likes
  • Social & Random
  • 66195 Views
  • 0 replies
  • 218 likes

New to Spotify

Ive been using Spotify for a couple of weeks now. Today it’s decided to play up. I can ask Alexa to play music no problem but I can’t play it through my phone to listen through headphones. It used. To happily chance between the two and even connect t...

  • Newbie
  • Ive been using Spotify for a couple of weeks now. Today it’s decided to play up. I can ask Alexa to play music no problem but I can’t play it through my phone to listen through headphones. It used. T...
  • 凉宫春日不忧郁
  • Casual Listener
  • 127 Views
  • 1 replies
  • 1 likes
  • 127 Views
  • 1 replies
  • 1 likes

Family sharing playlists with kids

Hey all First post. I have a family plan. Myself, wife and two kids. My wife has a playlist set up that I’m invited to. When I go to the kids account there is no reference to my wife. Just me as the plan owner and as it’s her playlist there is no opt...

  • Newbie
  • Hey all   First post. I have a family plan. Myself, wife and two kids. My wife has a playlist set up that I’m invited to. When I go to the kids account there is no reference to my wife. Just m...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Someone keeps listening to my music on repeat. Can I find out who?

Hello, just under a month ago, I noticed one listener appeared to be listening to my Ambient Darkness album about 10 times a day plus for a few weeks. I did not ask anyone to do this and I don't know who it is. Is there anyway I can find out who this...

spotify repeat.jpg
  • Roadie
  • Hello, just under a month ago, I noticed one listener appeared to be listening to my Ambient Darkness album about 10 times a day plus for a few weeks. I did not ask anyone to do this and I don't know...
  • vaajy
  • Roadie
  • 258 Views
  • 3 replies
  • 0 likes
  • bot
    Fake streams
  • 258 Views
  • 3 replies
  • 0 likes

Best alternative to spotify for kids without videos

Going to cancel my family plan. Wondering if folks know which service doesn't have videos? I really don't want my kids watching videos, much less the mindless videogame podcast vidoes. The kids app doesn't work for grade school kids, as there is no d...

  • Regular
  • Going to cancel my family plan. Wondering if folks know which service doesn't have videos? I really don't want my kids watching videos, much less the mindless videogame podcast vidoes. The kids app d...
  • 302 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 302 Views
  • 0 replies
  • 0 likes

I now live in ireland and kids still in Australia and they cannot access the premium family plan

Hi, before I renewed I checked articles and it said if you move you can still use the premium family plan. I am now in ireland, my kids in Australia are trying to access but cannot. Can they or should I cancel? Thankyou!

  • Casual Listener
  • Hi, before I renewed I checked articles and it said if you move you can still use the premium family plan. I am now in ireland, my kids in Australia are trying to access but cannot. Can they or shoul...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Roaring lion sound?

Anyone else hearing a roaring lion when they listen to playlists?This only happens when I'm on Spotify, which I usually use on my phone (Android) with my headphones. The sound appears in transitions (with the crossfade on), but its not something I ca...

  • Newbie
  • Anyone else hearing a roaring lion when they listen to playlists? This only happens when I'm on Spotify, which I usually use on my phone (Android) with my headphones. The sound appears in transition...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Playlist Share, follow for follow

Hey everyone, just wanted to start a new and up to date thread of playlists. If we can help each other out and like/follow each others playlist to support the growth of us curators.Drop your playlists below Trending House 2023

  • Casual Listener
  • Hey everyone, just wanted to start a new and up to date thread of playlists. If we can help each other out and like/follow each others playlist to support the growth of us curators. Drop your playli...
  • Mirooooooooo
  • Casual Listener
  • 589 Views
  • 3 replies
  • 1 likes
  • 589 Views
  • 3 replies
  • 1 likes

Deceased member

Hello, My daughter had a Spotify account but she passed away in 2022. Is there anyway I can get some information on her account?

  • Casual Listener
  • Hello, My daughter had a Spotify account but she passed away in 2022. Is there anyway I can get some information on her account?
  • marcy111
  • Casual Listener
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Country Region Settings Won't Change

Anybody else had the issue of your country's region settings being completely wrong, and not being able to change it at all. It says I'm in Venezuela when I've never been out of the country in my life. I'm in nowhere Ohio in the US. I've changed my p...

  • Newbie
  • Anybody else had the issue of your country's region settings being completely wrong, and not being able to change it at all. It says I'm in Venezuela when I've never been out of the country in my lif...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Spotify premium

Not getting password reset code

  • Newbie
  • Not getting password reset code
  • ribezaz
  • Rising Star 3
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Maynez Presidente

Amigos no creen que es injusto que bajaran está joya de canción solo por que no hay fundamentos legales como para justificar al PRI de este atropello, las canciones de Yuwai siempre han sido de su autoría y no del PRI ni la persona a la cual se atrev...

  • Casual Listener
  • Amigos no creen que es injusto que bajaran está joya de canción solo por que no hay fundamentos legales como para justificar al PRI de este atropello, las canciones de Yuwai siempre han sido de su au...
  • DiegoFlores2832
  • Casual Listener
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

my one plan, triple payment spotify life

i always have to type anything for this board in another app and paste it in here, because if I don't, skipping between apps usually hangs this one and i have to start all over again. Whoops, forgot to today. Everything in this pośt has been typed tw...

  • Newbie
  • i always have to type anything for this board in another app and paste it in here, because if I don't, skipping between apps usually hangs this one and i have to start all over again.    ...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Star Jam 2023: Question of the day - What’s your theme song?

Time to unleash another question upon the community! In this issue of Question of the day I’ll be asking..睊“What’s your theme song?”In my quest for the ultimate personal theme song, I've found "Barbie Girl" by Aqua to be a catchy choice. I’ve include...

  • Spotify Star
  • Spotify Star
  • Time to unleash another question upon the community! In this issue of Question of the day I’ll be asking.. 🪩 “What’s your theme song?” 🕺 🎶🌟In my quest for the ultimate personal them...
  • BabyEcho0_YT
  • Roadie
  • 11958 Views
  • 21 replies
  • 15 likes
  • QOTD
  • 11958 Views
  • 21 replies
  • 15 likes

Like button upgrade?

oke spotify what the heck? What is this??? I love spotify but It's kinda losing character when you do somethin' like this...

  • Roadie
  • oke spotify what the heck? What is this??? I love spotify but It's kinda losing character when you do somethin' like this... 
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Duplicate Local Files

I've found an issue with the local files feature when uploading my song to my PC then syncing it to my phone. The original song/file I upload will download to my phone like normal but after some time it will become greyed out. However, when I check t...

  • Visitor
  • I've found an issue with the local files feature when uploading my song to my PC then syncing it to my phone. The original song/file I upload will download to my phone like normal but after some time...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Copan code

How to redeem cupan code 

  • Visitor
  • How to redeem cupan code 
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Two word reply

A game I used to play on many other forums. And like any other game, this one comes complete with it own set of rules for each post. Rules:1. Replies must be two words only.2. You must wait for someone else to reply before you reply again.3. Follow r...

  • Roadie
  • A game I used to play on many other forums. And like any other game, this one comes complete with it own set of rules for each post. Rules: 1. Replies must be two words only. 2. You must wait for...
  • Mazziezwrld
  • Roadie
  • 5630 Views
  • 115 replies
  • 4 likes
  • Social & Random
  • 5630 Views
  • 115 replies
  • 4 likes

Hello! Customer service experience?

Hello All, I was curious about the level of customer service my fellow Spotify community has experienced? I had one this morning that was rather off putting. I’ve been a premium subscriber for an over a decade now and I was displeased with the servic...

  • Casual Listener
  • Hello All,   I was curious about the level of customer service my fellow Spotify community has experienced? I had one this morning that was rather off putting. I’ve been a premium subscriber f...
  • Gadget3
  • Casual Listener
  • 200 Views
  • 4 replies
  • 0 likes
  • 200 Views
  • 4 replies
  • 0 likes