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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Social & Random

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Forum Posts

Let's introduce ourselves!

Hey there you, Yeah, you! Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get to know each other better! The game is simple: Find the latest comment and hit reply > comment to say hi! to this user and ...

  • Moderator
  • Moderator
  • Morne666
  • Newbie
  • 414253 Views
  • 1283 replies
  • 223 likes
  • Social & Random
  • 414253 Views
  • 1283 replies
  • 223 likes

Welcome to the Spotify Community - Newbie Guide

Welcome to the Spotify Community! Here, music fans like you from all walks of life come together to share their Spotify knowledge, discuss ideas, talk music and trade answers to questions. Complementing our support site, the Spotify Community is the ...

  • Spotify Legend
  • 66078 Views
  • 0 replies
  • 216 likes
  • Social & Random
  • 66078 Views
  • 0 replies
  • 216 likes

I now live in ireland and kids still in Australia and they cannot access the premium family plan

Hi, before I renewed I checked articles and it said if you move you can still use the premium family plan. I am now in ireland, my kids in Australia are trying to access but cannot. Can they or should I cancel? Thankyou!

  • Casual Listener
  • Hi, before I renewed I checked articles and it said if you move you can still use the premium family plan. I am now in ireland, my kids in Australia are trying to access but cannot. Can they or shoul...
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

Roaring lion sound?

Anyone else hearing a roaring lion when they listen to playlists?This only happens when I'm on Spotify, which I usually use on my phone (Android) with my headphones. The sound appears in transitions (with the crossfade on), but its not something I ca...

  • Newbie
  • Anyone else hearing a roaring lion when they listen to playlists? This only happens when I'm on Spotify, which I usually use on my phone (Android) with my headphones. The sound appears in transition...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Playlist Share, follow for follow

Hey everyone, just wanted to start a new and up to date thread of playlists. If we can help each other out and like/follow each others playlist to support the growth of us curators.Drop your playlists below Trending House 2023

  • Casual Listener
  • Hey everyone, just wanted to start a new and up to date thread of playlists. If we can help each other out and like/follow each others playlist to support the growth of us curators. Drop your playli...
  • Mirooooooooo
  • Casual Listener
  • 586 Views
  • 3 replies
  • 1 likes
  • 586 Views
  • 3 replies
  • 1 likes

Deceased member

Hello, My daughter had a Spotify account but she passed away in 2022. Is there anyway I can get some information on her account?

  • Casual Listener
  • Hello, My daughter had a Spotify account but she passed away in 2022. Is there anyway I can get some information on her account?
  • marcy111
  • Casual Listener
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Country Region Settings Won't Change

Anybody else had the issue of your country's region settings being completely wrong, and not being able to change it at all. It says I'm in Venezuela when I've never been out of the country in my life. I'm in nowhere Ohio in the US. I've changed my p...

  • Newbie
  • Anybody else had the issue of your country's region settings being completely wrong, and not being able to change it at all. It says I'm in Venezuela when I've never been out of the country in my lif...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Spotify premium

Not getting password reset code

  • Newbie
  • Not getting password reset code
  • ribezaz
  • Rising Star 3
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Maynez Presidente

Amigos no creen que es injusto que bajaran está joya de canción solo por que no hay fundamentos legales como para justificar al PRI de este atropello, las canciones de Yuwai siempre han sido de su autoría y no del PRI ni la persona a la cual se atrev...

  • Casual Listener
  • Amigos no creen que es injusto que bajaran está joya de canción solo por que no hay fundamentos legales como para justificar al PRI de este atropello, las canciones de Yuwai siempre han sido de su au...
  • DiegoFlores2832
  • Casual Listener
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

my one plan, triple payment spotify life

i always have to type anything for this board in another app and paste it in here, because if I don't, skipping between apps usually hangs this one and i have to start all over again. Whoops, forgot to today. Everything in this pośt has been typed tw...

  • Newbie
  • i always have to type anything for this board in another app and paste it in here, because if I don't, skipping between apps usually hangs this one and i have to start all over again.    ...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Star Jam 2023: Question of the day - What’s your theme song?

Time to unleash another question upon the community! In this issue of Question of the day I’ll be asking..睊“What’s your theme song?”In my quest for the ultimate personal theme song, I've found "Barbie Girl" by Aqua to be a catchy choice. I’ve include...

  • Spotify Star
  • Spotify Star
  • Time to unleash another question upon the community! In this issue of Question of the day I’ll be asking.. 🪩 “What’s your theme song?” 🕺 🎶🌟In my quest for the ultimate personal them...
  • BabyEcho0_YT
  • Roadie
  • 11644 Views
  • 21 replies
  • 15 likes
  • QOTD
  • 11644 Views
  • 21 replies
  • 15 likes

Like button upgrade?

oke spotify what the heck? What is this??? I love spotify but It's kinda losing character when you do somethin' like this...

  • Roadie
  • oke spotify what the heck? What is this??? I love spotify but It's kinda losing character when you do somethin' like this... 
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Duplicate Local Files

I've found an issue with the local files feature when uploading my song to my PC then syncing it to my phone. The original song/file I upload will download to my phone like normal but after some time it will become greyed out. However, when I check t...

  • Visitor
  • I've found an issue with the local files feature when uploading my song to my PC then syncing it to my phone. The original song/file I upload will download to my phone like normal but after some time...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Copan code

How to redeem cupan code 

  • Visitor
  • How to redeem cupan code 
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Two word reply

A game I used to play on many other forums. And like any other game, this one comes complete with it own set of rules for each post. Rules:1. Replies must be two words only.2. You must wait for someone else to reply before you reply again.3. Follow r...

  • Roadie
  • A game I used to play on many other forums. And like any other game, this one comes complete with it own set of rules for each post. Rules: 1. Replies must be two words only. 2. You must wait for...
  • Mazziezwrld
  • Roadie
  • 5455 Views
  • 115 replies
  • 4 likes
  • Social & Random
  • 5455 Views
  • 115 replies
  • 4 likes

Hello! Customer service experience?

Hello All, I was curious about the level of customer service my fellow Spotify community has experienced? I had one this morning that was rather off putting. I’ve been a premium subscriber for an over a decade now and I was displeased with the servic...

  • Casual Listener
  • Hello All,   I was curious about the level of customer service my fellow Spotify community has experienced? I had one this morning that was rather off putting. I’ve been a premium subscriber f...
  • Gadget3
  • Casual Listener
  • 191 Views
  • 4 replies
  • 0 likes
  • 191 Views
  • 4 replies
  • 0 likes

FIX THE APP

I have a brand new updated phone with plenty of storage. There is absolutely zero reason that the Spotify app should be crashing every single time I open it. I open the app, make one click or scroll once and then the entire screen crashes and freezes...

  • Visitor
  • I have a brand new updated phone with plenty of storage. There is absolutely zero reason that the Spotify app should be crashing every single time I open it. I open the app, make one click or scroll ...
  • Mitre226644
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

mutuals <33

Lets be mutuals, y'all seem really nice and cool https://open.spotify.com/user/31c7hz7gil3np4u7x2z7vokko5k4

  • Regular
  • Lets be mutuals, y'all seem really nice and cool 💔   https://open.spotify.com/user/31c7hz7gil3np4u7x2z7vokko5k4
  • souless_
  • Regular
  • 311 Views
  • 6 replies
  • 2 likes
  • 311 Views
  • 6 replies
  • 2 likes

You are destroying user experience with every update

Not to mention the various things that used to be more intuitive and are no longer so, you have now removed an option that made me start considering switching to Tidal for the first time.Why, when clicking on the thumbnail of the track that is now pl...

  • Music Fan
  • Not to mention the various things that used to be more intuitive and are no longer so, you have now removed an option that made me start considering switching to Tidal for the first time. Why, when ...
  • 151 Views
  • 0 replies
  • 2 likes
  • Now playing
    user experience
    Widget
  • 151 Views
  • 0 replies
  • 2 likes

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  • Regular
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  • 143 Views
  • 0 replies
  • 0 likes
  • music taste
  • 143 Views
  • 0 replies
  • 0 likes