EMAIL CHANGE ADDRESS CHANGE

[sdani_rod07]

Plan

Free/Premium

Country

U.S.A

Device

(iPhone 11)

Operating System

(iOS 10.)

My Question or Issue: 

 Under account when using phone, the email address option appears and will disappear. I need to change my email address because my old one has been deleted from the database (University email) and I forgot my password. My password is needed to join the family plan. However, when I have tried it will state something like an error has occured try again later. Other times, under account, no email address will show, it will show "subcription, free). 

[osornios]

Hey @sdani_rod07 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

Also, try in a different device (computer, tablet, etc.)

Hope it helps. 🙂