I got this response from Spotify For Artists but they seem to be not understanding (or denynig) that there is an issue and are trying to pin it on sketchy marketing tactics. This was obviously a form letter (the band name had a different font) and I still have a hard time believing a REAL person has reviewed this case or taken the time to listen
Hey there,
My name’s Zairah and I’m a manager for Spotify Artist Support. We’re following up from the conversation you had with us recently about Spotify's genre APIs.
We understand how updating BAND's genres on Spotify is pertinent. For some context, this feature isn't manually curated but are based on the listening activities of an artist's fanbase.
That being said, after looking backstage, we recommend pausing and reviewing any ongoing promotional and marketing efforts. As a heads up, you should only work with trusted services and avoid anything that offers guaranteed streams, followers, or playlist placements in return for money. To explain further, this feature needs data from a large range of listeners to generate accurate recommendations, which can be negatively affected by untrusted marketing tactics.
Not to worry, you can help us generate more accurate data for BAND's genres by
encouraging fans to listen to a variety of music on Spotify, including your own. Continuing to create and share artist playlists containing your music, songs you listen to, and artists you’re similar to is also a great place to start. Rest assured that once more data becomes available for BAND's profile, the genres will become more streamlined to their music's taste profile.
Lastly, the team behind Spotify for Artists is always working on improving and building new features and tools for you to use. Your feedback is important to us because it helps inform future decisions, so we’ll be happy to pass on any feedback you might have for us.
That's about it! Feel free to let us know if there's anything else you'd like to look into. We'll be here.
All our best,
Zairah
