My daughter's information on the API is wrong and does not match what is on her Spotify for artsits

[ktfmom]

My daughter is an indie rock/indir pop/indie folk artist. We recently learned that a 3rd party site that generates its data from Spotify's API had her listed as rap/hip hop and the top countries did not match what we know to be true and what is on her Spotify profile and in her spotify for artists.  I have spent more than 12 hours in the Spotify for artists support portal trying to get this resolved and going around and around in circles with the AI bots claiming they are real people and abruptly closing the chat over and over again. They deny there is an issue when there clearly is something going on. One very helpful real person I spoke to early on confirmed that it said rap on the API and looked at the last few releases metadata (which was also inaccurate, it had only "rock" listed) and agreed something was amiss but then they disappeared and a new, unhelpful person took over. She has a lot of showcase and festival applications coming up as well as a new release and she is now an indie artist.  Help!!!

[ktfmom]

I got this response from Spotify For Artists but they seem to be not understanding (or denynig) that there is an issue and are trying to pin it on sketchy marketing tactics.  This was obviously a form letter (the band name had a different font) and I still have a hard time believing a REAL person has reviewed this case or taken the time to listen

Hey there,

My name’s Zairah and I’m a manager for Spotify Artist Support. We’re following up from the conversation you had with us recently about Spotify's genre APIs.

We understand how updating BAND's genres on Spotify is pertinent. For some context, this feature isn't manually curated but are based on the listening activities of an artist's fanbase.

That being said, after looking backstage, we recommend pausing and reviewing any ongoing promotional and marketing efforts. As a heads up, you should only work with trusted services and avoid anything that offers guaranteed streams, followers, or playlist placements in return for money. To explain further, this feature needs data from a large range of listeners to generate accurate recommendations, which can be negatively affected by untrusted marketing tactics.
 

Not to worry, you can help us generate more accurate data for BAND's genres by encouraging fans to listen to a variety of music on Spotify, including your own. Continuing to create and share artist playlists containing your music, songs you listen to, and artists you’re similar to is also a great place to start. Rest assured that once more data becomes available for BAND's profile, the genres will become more streamlined to their music's taste profile.
 

Lastly, the team behind Spotify for Artists is always working on improving and building new features and tools for you to use. Your feedback is important to us because it helps inform future decisions, so we’ll be happy to pass on any feedback you might have for us.
 

That's about it! Feel free to let us know if there's anything else you'd like to look into. We'll be here.

All our best,
Zairah