Снялись средства без моего участия в отрицательное значение .

[Danil8002]

Spotify снял средства с моей банковской карты в отрецальное значение, проще говоря на карте не было денег на Platinum подписку и Spotify решил снять деньги в минус!

[Lyubka]

Hey @Danil8002,

Thank you for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

You can start by taking a look at your Receipts page. There you should be able to see all your charges and check if you've been charged for a certain month.
 

It's also possible that you have another account with us and that you might be paying for this account. If that's the case - head here to find more steps for locating your other account. Once you've located it, you can cancel the subscription by following the steps in this article.

On another note, it'd also be a good idea to check if your family or friends have used your payment info to pay for their Spotify subscription. If that's the case, they should cancel or change their payment method and reimburse you.

If none of the above is the case, we'd recommend that you get in touch with our Customer Support team via one of the channels here about this. They should be able to take a closer look into the matter and check your account and payment information. As much as we'd like to assist you further - we can't make any account related actions here in the Community as we don't have access to the necessary systems and tools.

Hope you get this sorted out soon.  If you need anything else, the Community is here for you.