30€ Voucher pin didnt get accepted

[Eiskalt1]

Plan

Free

Country

Germany

Device

(iPhone 7, Laptop,

Operating System

(iOS 10, , Windows 10,

My Question or Issue

Today i bought a 30€ voucher, i got the pin (namend "merchandise pin") and i wanted my premium. But my pin didnt got accepted with the info "pin is wrong", but i have the bill with the pin right next to me.  Payment team send me here. Any Ideas?

[Luan · Accepted solution]

Hey, @Eiskalt1 

Welcome to Spotify Community and thanks for contacting us here

About your issue, I suggest that you take a look at the following article:

• Why doesn't my gift card working?

If even after checking all the steps you continue getting in trouble, I suggest that you be in touch with the Customer Team to solve your issue directly with them. 

If you need more information or have any other issues, let me know!

Best Regards

hezorg (Luan Araújo)

[Eiskalt1]

Ty for your tips. I already saw that article and tried everything . Im already in contact with the support on Twitter !

[Luan]

Hey again, @Eiskalt1 

Sorry to hear that. But if possible trynna chat with the Customer Support to get a faster solution for your issue.

Let me know if you have been solved your issue and if you need more help.

Best Regards

hezorg (Luan Araújo)

[Eiskalt1]

Hi, so the Support Team told me , that they cant help me , because I didnt have the Code. It isnt Spotify or my fault . It was the fault of the Sales Assistant, because she threw the Voucher with the Pin Instant away, because she thought , that the Pin is on the bill, i thought so too .

And yeah thats the end of the Story , unlucky for me . But the support was very Great and they really tried to help me ^^
Ty for your help too 😄

[Luan · Accepted solution]

Hey again!

Happy to hear that you are satisfied with the support. And sorry that you haven't been got your code 😢.

If you think my primary answer was useful, like it and set as solution to help other people that are experiencing the same issue.

Best Regards

hezorg (Luan Araújo)