Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff. The problem is, I got the subscription to the wrong account. 🤷♂️ I have 2 accounts, I haven't used one for a long time and it is empty, so there is no list in the account. Only the extension of the e-mail addresses of these two accounts is different, the rest is exactly the same. Since I haven't logged in and out for a very long time, I got confused which e-mail belongs to which account. As a result, my account that I use and which contains thousands of music remained Free, while my account that I did not use became "Premium for students", the 8.99/month one. I'm left like that. I thought I'd contact support, but I couldn't find a suitable category in the support section either. I would be glad if you help. I really don't want to bother to move thousands of music one by one to another account.
Sorry to hear you're experiencing it, but don't worry. You can contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.
Just for your information, the Customer Support team usually replies within 24-48 hours by email.
You should get an answer soon, but considering the wait time, you may also try contacting support via another channel or send one more email. In any case, do not worry, there should be a fix for this and very soon all should be well 🙂
Keep us posted!
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