Adding a new payment method forced me to change subscription?

[Fr0dech]

Recently i have a new card, so to extend my subscription i needed to add new payment method. 

When I pressed magic button "add payment method" for some reason they showed me that I'm going to buy premium for duo (even tho I had a student subscription). I didn't want to get premium duo, so I pressed "change my plan", but...

When I wanted to press select on student, it was only subscription without this type of button and it said that it's my current plan. I assumed that "premium for duo" sign is just a bug and... It wasn't a bug.

Is there any way to get my money back and get my student subscription, or spotify app (btw this was on an android app) just scammed me and I should just wait another month to change my plan?

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Fr0dech]

Uhm, everything above bold "Plan" text is just something I forgot to delete

[Fr0dech]

Below*

God damn

[Alex]

Hey there @Fr0dech,

Thanks for reaching out about this in the Community!

You can change your subscription type from your Account page > Available Subscriptions > Premium Student. After that's done your Premium time will be automatically recalculated to account for the price difference between plans. 

You'd need to make sure that your Student discount is active and verified in order to get Premium Student.

If you think you deserve a refund, check out this support article.

Hope this info helps 🙂

[Thomasgpw]

SAME I AM SO FRUSTRATED. The individual premium plan selection returns with "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

[Thomasgpw]

Hi Alex, why does Individual Premium not show up in my available subscriptions page? I also was forced to switch to duo to add a new payment method.
Thank you

[MafeG]

Hi @Thomasgpw,

Thank you for posting on this thread. 

Sorry to hear this is happening with your subscription, we'll be here to help you sort it out. 

Could you try changing your subscription to Premium with this link? If it doesn't work, please try with this one. 

Let us know how it goes. 

[Thomasgpw]

The individual premium plan selection on the all plans page returns with "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."
Individual Premium does not show up in my available subscriptions page

[MafeG]

Hey @Thomasgpw,

Thank you for your swift reply.

In this case, we suggest you contact the folks from Customer Support who can take a deeper look into your account and subscription. Here is the link.

Keep us in the loop here and let us know if you have any more questions. 

[Giunghelmacica]

Hey! Same thing happened to me in the mobile app, but when I switched to the desktop version, it let me update payment settings for the individual premium plan like it's supposed to.

[DemiBoiFrostt]

They just got me as well, took me to a page to change payment method but for some reason "I didn't notice" it had already selected the increased plan even though I had been paying for the $9.99 individual plan for years. It's so weird that they would have a plan increase by default when changing payment methods. This is not a system flaw nor bug it is by design 💯