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Plan
Free/Premium
Country: Italy
Device
Any
Operating System
Any
My Question or Issue
Good evening. I tried to create an account for my daughter, but when I insert birth day the registration system says to me that age limit is not satisfied, but my daughter has more that 13 years.
Is there a way to solve my issue?
Thanks a lot, best regards.
Hey @pf70, and welcome to the community.
Hope you're doing great!
Could you try sending your daughter another invite using a different browser or incognito mode? If that doesn't help, try sending another invite using a different email address.
Let me know how this goes ๐
Hi,
same issue here. I'm from Italy too. My daughter is 13 years old since last May but I cannot create a free account for her.
The subscription form returns an error as soon as I insert her YEAR of birth.
Please fix it.
Thanks!
There you go! If you need help with anything in the future, you can contact them again, reply here or start up a new thread and the community will be happy to help.
Have a great weekend ๐
Pleas keep me informed, thank you.
If we comply to terms and conditions as we do, we should be allowed to subscribe our daughters...
I just finished a chat session with support.
It seems that age limits are changed due to comply with new GDPR requirements in some EU countries, but the chat operator was not able to list new values.
He will forward the problem and I will be contacted via email to get additional informations.
I asked him to inform that Terms and Conditions page should be updated with new values.
Best regards
Thank you for information.
If I insert 2005 instead of 2006 as birth year the subscription process lets me continue.
So:
1) maybe the new age limit for Italy is 14 years old
or
2) the subscription algorithm just checks the birth year and thatโs all, without checking birth month and day.
Imho number 2 is whatโs happening...
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ