Alexa and Premium account

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Alexa and Premium account

LoneNeuron
Regular

Plan

Premium

Country

Italy 

Device

(oneplus6)

Operating System

(Android)

 

My Question or Issue

I connected Alexa with my facebook account on Spotify, but asking "Alexa play a song on Spotify" , Alexa reply "You have to own a premium account on spotify"

(translated from italian)

 

 Can you please help

6 Replies

Re: Alexa and Premium account

Rising Star 16 OneByBoo
Rising Star 16

Hey there !

 

Thanks for reaching out to the community.

To use Spotify with Alexa, you’ll need to link your accounts.

- Open Alexa app

- Gear Icon

- Music & Media

- "Link account to Spotify"

- Tap the green log in button

- Log In With Facebook

- Terms & conditions - I accept

- Privecy policy - OK

- Should have a screen saying the link made succesfuly

 

Let me know if this helped, as there are changes that can be made under your amazon account as well to connect the 2.

Good Luck!

OneByBooRising Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Alexa and Premium account

LoneNeuron
Regular

Thank you for the clue.

That's exactly what i did and actually Alexa App on my smartphone is able to link to Spotify as the screen capture says.

 

But When i Ask "Alexa play music on Spotify" (in italian), Alexa Reply is "You have to own a Premium account to let the music play on Alexa" (translated from italian).

I actually have a premium account.

Any clue?

thanks.

Screenshot_20181205-120043.jpg

Re: Alexa and Premium account

Rising Star 16 OneByBoo
Rising Star 16

Hey there !

 

Thanks for getting back with me.

Have you checked that your Spotify account is registered properly with you Alexa Amazon account ? go to you amazon account online to check it.

OneByBooRising Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Alexa and Premium account

LoneNeuron
Regular

I check under my MyAccount/MyDevice.

But thre's no way to check for this information.

Where should i check for it?

Thaank again.

Re: Alexa and Premium account

LoneNeuron
Regular

PS: i've registered Spotify on my Fire TV account, and it works like a charm

Re: Alexa and Premium account

LoneNeuron
Regular

It seems that simply deinstalling e reinstalling and cancelling and reconnecting fixed the problem.

Old style problem solving process.

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