Alterei o plano sem querer

[Carvalhosabina]

fiz o pagamento da mensalidade pelo app através da minha conta,porém paguei o plano individual,entrei no site e alterei o plano para familiar novamente,porém vai ser feita cobrança do valor integral do plano família daqui a uma semana o que fazer?

[Yordan]

Hi @Carvalhosabina,

Welcome to the Community and thanks for reaching out! I hope you don't mind me replying in English.

When switching from Premium Individual to Family, the change is always immediate, however, a new payment date will be set, which will likely be a few days earlier than usual. This is because of the price difference between Premium Family and Premium Individual.

If you need any help inviting your family members back into the plan, check out this article.

Cheers!