Bank says Spotify is trying to make an "offline" transaction?

[hot3eed]

Plan

Premium

Country

Egypt

My Question or Issue

Suddenly this month at my renewal day I recieve an email from Spotify saying that my bank transaction has failed, I call the bank and they tell me that Spotify is trying to make an 'offline' transaction, which they explained as: one without a CCV for example, or one you'd do with just a card number. And so they asked me to contact Spotify. Any idea what to do?

[PauletteR]

This is the contact page: https://support.spotify.com/sk/contact-spotify-support/?_ga=2.189060014.401300069.1558656453-8740764...

Maybe here you can contact them with your problem. 
If not you can always send them a tweet.

[hot3eed]

Didn't know about this. Thanks!