Being Charged Twice

[Roxannechung]

I've subscribed for the family premium package but I still receive messages that I have to pay for the monthly premium price at RM14.90.

[Melody]

Hey there, @Roxannechung

Thanks for coming to the Spotify Community!

If you think you've been charged twice, we'd recommend double-checking the steps here:
https://support.spotify.com/account_payment_help/payment_help/why-charged-twice/

You might be paying for more than one account, or it's possible the payment was unsuccessful.

Let us know how you get on after checking the steps provided 🙂

Many thanks,

/M