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Being Charged Twice

Being Charged Twice

I've subscribed for the family premium package but I still receive messages that I have to pay for the monthly premium price at RM14.90.

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1 Reply

Hey there, @Roxannechung

 

Thanks for coming to the Spotify Community!

 

If you think you've been charged twice, we'd recommend double-checking the steps here:
https://support.spotify.com/account_payment_help/payment_help/why-charged-twice/

 

You might be paying for more than one account, or it's possible the payment was unsuccessful.

Let us know how you get on after checking the steps provided ๐Ÿ™‚

 

Many thanks,

/M

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