Operating System iOS 12.1.2
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue: I am being charged for premium plan after joining family plan. I think what happened is I didn’t cancel the premium before accepting the “Join family plan” invitation. I can’t log onto the original premium acct now because I’ve lost all sign in info for it. Basically I’ve been going in circles in this community forum.
Solved! Go to Solution.
Hey @6njb6-3_mpl5t, and welcome to the community.
Hope you're doing great!
Sorry to hear this. If the charges have already been posted onto your account, I'd recommend checking out the refund policy.
If you've lost all of your login info, you can also check out this guide for more info and the next steps to take. Once you've found your account - let me know 🙂