Being charged suddenly

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Being charged suddenly

lancerhit
Newbie

Hi all, 

 

I finished my trial and downgraded to free account, but Spotify still charged me HKD$58 last mouth.

 

I checked my account which is "free" in all my devices: iPhone/ DAP/ Bose app and I have not applied Spotify thought 3rd-party company. 

 

Is there any method to figure out why I still be charged? How can I check if I have any other account?

 

Thanks in advance.

1 Reply

Brunelicia
Rock Star 13
Rock Star 13

Hey @lancerhit,

 

Thanks for posting in the Community, hope you're doing great!

 

I recommend you to check out this article under the section "Canceled, but still charged?" for more information about the next steps to take.

 

Hope this helps 🙂

BruneliciaRock Star 13
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