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Billed for premium when should be charged as a student

Billed for premium when should be charged as a student

I was billed at full rate instead of half of it with a student account, any thoughts on what to do?

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1 Reply

Hey @Lucyrose9, help's here!

 

It sounds like your student discount has run out. Your student discount is active for 12 months from the moment you apply it to your account. After that, your account will revert to the standard Premium rate. There's more info about the plan here.

 

If this doesn't sound right still, we'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood.

 

Hope this helps!

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