Bought premium but it doesnt work

[00valdrin]

Hey

I just bought premium for 3 months. I got it confirmed by an email sent to me telling me that it was done and all but when i go into spotify on my phone and try to pick a song or skip it doesnt work. It says i need to buy premium.

Ive dubble checked that it is my account and all that, please help

[Maxim]

Hey @00valdrin,

Here's what to try if you’ve upgraded to Premium but don't see it in the app:

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂