Bougth wrong subscription

[Sarah973]

I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscribed to the simple Premium plan. 

I changed it back to Premium Family, but I've been debited 9.99 euros (for the simple premium) instead of 15.99 (premium family). Will I be refunded automatically or do i have to make a request? 

Thank you.

[Maxim · Accepted solution]

Hey @Sarah973 ,

Thanks for coming to the Community.

If you believe that you're eligible for a refund, feel free to reach out to Support here. 🙂

Hope this helps.

[Sarah973]

My problem was solved! Thank you for the support 😊