Can't add payment method

[abninho]

Plan

Premium

Country

Brazil

Device

Web

Operating System

Windows 10

My Question or Issue

I'm trying to add a new payment method (credit card) but the page just show an image which seems to be an error and I'm not able to update my credit card.

Does anyone know if this a platform issue or is there anything that I can do to change my credit card?

[Maxim]

Hey @abninho ,

Thanks for reaching out.

Can you try it again while using a different device, or browser, and/or connected to a different internet connection? 🙂

Let me know how it goes.

[abninho]

Hi @Maxim, thanks for the reply.

Already done that without success. It doesn't work at all.

Can't do through cell phone and through different web browsers the error is the same.

Thanks.

Regards

[Maxim · Accepted solution]

Hey @abninho ,

Thanks for letting me know.

Can you please try it again through your account overview (the link is in the screenshot)?

Also, can you confirm that you've tried it while using a different internet connection? 🙂

Looking forward to your reply.

[abninho]

Hello!
It worked through account management.

Thanks.

Regards.

[Maxim]

Hey @abninho ,

Thanks for letting me know! Glad to hear it worked.

Have a great day 🙂