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Can't cancel subscription

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Can't cancel subscription

phoebcantila
Newbie

The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't there to cancel. The receipt that was sent to me via email lists a different email of mine for my apple ID, but there's no way I can use that email to log into itunes because it doesn't exist as an apple ID.

1 Reply

Re: Can't cancel subscription

KatesHere
Community Legend

Hey there @phoebcantila, welcome to the community!

 

That is odd. Have you tried getting in touch with Apple support so that they can take a look behind the scenes for you? You can check Apple's ID support here or check Apple's instructions for canceling.

 

Let me know how it goes 🙂

K

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