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Can't down grade from Premium cos my account tells me I'm on Free. Being charged for Premium.

Can't down grade from Premium cos my account tells me I'm on Free. Being charged for Premium.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Screenshot_20190503-224230_Chrome.jpg
Reply
2 Replies

I am experiencing the same issue, without any fixes as of yet.

Hey @Toefurchris and @MJames17,

 

Thanks for reaching out about this 🙂

 

If you signed up for Premium but it appears to be on free, it's quite possible that you have two accounts and that you're logged into the wrong account. We suggest you check out this support article, which will help you locate your original account. Once you've done that, you'll be able to cancel your Premium subscription as normal.

 

Hope that helps! Let us know if you're still having trouble with this, and we'll do our best to help you out 😉

 

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