Help Wizard

Step 1


Can't get premium

Can't get premium

I'm trying to get premium by debit card (in app and chrome) and try by phone but both didn't work. And it was one time app charged me but i still didn't get premium.bCan you check for me what happened with my account?

2 Replies

Hey @Fernchayaphorn, welcome to the Community!


Does your payment card meet these requirements? If you're unsure, we suggest you reach out to your bank to be sure.


If your card meets the requirements but you're still having trouble, try signing up for Premium using an incognito window to see if it helps.


Let us know how it goes.

It's on your side Spotify look at the numbers of people per days who has this issue, do something, we already trying all your things and still impossible to subscribe..


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