Help Wizard

Step 1


Can't subscribe to premium

Can't subscribe to premium

Hey guys,


when I try subscribe to a family premium account I get a window where it says that I'm getting 3 Months for free. I already used my free 3 months a while ago, so logically I get a error message after the PayPal checkout. However when I click I still want to subscribe I can't choose a subscription plan without the 3 month trial. So I'm stuck in a loop hole and can't get past PayPal checkout to subscribe to premium.


Any ideas how to fix this?

3 Replies

Hi there @monikahanik,

thanks for posting !


Could you please try subscribing using an incognito page for the process ?


Let me know how it goes 🙂

Didn't work 😞

Hi @monikahanik,

thanks for trying me advise out !


I would like to refer you to a similar post.

Please scroll down (here) and try out the link provided by @Petya.


Thanks for your cooperation 🙂

Suggested posts