Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Cancel subscriptions directly

Cancel subscriptions directly



is there an option to transform my account to an free account immediatly? I want to use an offer by a partner company (telekom) but they only accept my registration for a free account. I did already cancel premium but I also paid for the month - which is correct. So I would have to wait. I know that I lose Money this way - but thats not a problem for me 🙂


best regards



2 Replies

Hey @H3rrVorrag3nd,


You'll have to wait until your account has reverted back to the Ad-based Free plan.

By the way, there's really no difference between Premium purchased on and Premium that's being provided through a mobile carrier.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Mhmm...can‘t belive that there is no possibility to just change the status.
And for me the carrier is a better solution because I receive special conditions 🙂

Suggested posts