Help Wizard

Step 1


Cancel subscriptions directly

Cancel subscriptions directly



is there an option to transform my account to an free account immediatly? I want to use an offer by a partner company (telekom) but they only accept my registration for a free account. I did already cancel premium but I also paid for the month - which is correct. So I would have to wait. I know that I lose Money this way - but thats not a problem for me 🙂


best regards



2 Replies

Hey @H3rrVorrag3nd,


You'll have to wait until your account has reverted back to the Ad-based Free plan.

By the way, there's really no difference between Premium purchased on and Premium that's being provided through a mobile carrier.

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Mhmm...can‘t belive that there is no possibility to just change the status.
And for me the carrier is a better solution because I receive special conditions 🙂

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