Canceling premium without access to the account or the linked email adress

[lex_nl]

Spotify asked me to log in again all of the sudden. When I tried, it said I was using the wrong password (I’m 99% sure that’s not true). I tried changing the password, but I don’t have access to the linked email address anymore. I think my account got hacked and the password got changed. Anyway, I can’t access the account anymore and I’m still paying for premium. How would I cancel premium without having the login information for the account? Every month spotify takes €10 from my bank account, would it cancel the subscription if I just took that money back from next month on? I know that’s an option at my bank. Would I get in trouble for that or would Spotify just automatically cancel the premium subscription for me? 

[Jᴀᴄᴋ]

Hey @lex_nl thanks for reachingThank you for raising your concern out here in the Community!


In regards to your issue, it's best to reach out directly to Spotify Support. They can be reached through their Twitter @SpotifyCares (https://twitter.com/SpotifyCares?s=09) or through the online Spotify Support (https://support.spotify.com/contact-spotify-support).


* Note that if you are going submit a contact form (instead of sending a DM on Twitter), make sure to check your inbox and junk folder for an email from Spotify. out to the community,

Best,

Jᴀᴄᴋ