Cancelled my premium without warning.

[Yorta]

Plan

Premium

Country

Turkey

Device

Iphone 6s

Operating System

iOS 10

Hello there,

I'm the member of Spotify premium for the last 8 month and yesterday when i tried to open the app on my phone i couldn't. However i tried a couple of times and then i realized that my Spotify status has became free! I'm already paying for premium and i didn't receive any notification like my premium will be no longer available or etc. This is so annoying. Can you please help me on this? What should i do?

Thanks.

[Luan]

Hey, @Yorta 

Welcome to Spotify Community and thanks for contact us here.

About your issue, I suggest that you take a look at the article below and follow the steps:

• Why isn't my Premium Subscription working?

So, if it doesn't work, let me know bringing more information about your issue and I'll tryna help you.

Best Regards

hezorg (Luan Araújo)

[Yorta]

Hi Luan,

Thank you for your interest.

i already tried to find solution about it on the link you shared but didn’t work actually. I don’t know what is the problem but I have been using Spotify premium for 8 months without any problem however yesterday my account has became free and don’t know why. I didn’t receive any mail or sms notification for it.

Best

[Luan · Accepted solution]

Hey again, @Yorta 

Alright, so if you continue having trouble even after follow the steps that was on the article, I suggest that you be in touch with the Customer Team, to get more information about your subscription and find a solution to solve your issue.

If you need more information or have any other issue, let me know.

I hope that you can solve your problem and continue enjoying the best Spotify experience!

Best Regards

hezorg (Luan Araújo)