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Plan
Premium
Country
Turkey
Device
Iphone 6s
Operating System
iOS 10
Hello there,
I'm the member of Spotify premium for the last 8 month and yesterday when i tried to open the app on my phone i couldn't. However i tried a couple of times and then i realized that my Spotify status has became free! I'm already paying for premium and i didn't receive any notification like my premium will be no longer available or etc. This is so annoying. Can you please help me on this? What should i do?
Thanks.
Solved! Go to Solution.
Hey again, @Yorta
Alright, so if you continue having trouble even after follow the steps that was on the article, I suggest that you be in touch with the Customer Team, to get more information about your subscription and find a solution to solve your issue.
If you need more information or have any other issue, let me know.
I hope that you can solve your problem and continue enjoying the best Spotify experience!
Best Regards
hezorg (Luan Araújo)
Hey, @Yorta
Welcome to Spotify Community and thanks for contact us here.
About your issue, I suggest that you take a look at the article below and follow the steps:
So, if it doesn't work, let me know bringing more information about your issue and I'll tryna help you.
Best Regards
hezorg (Luan Araújo)
Hi Luan,
Thank you for your interest.
i already tried to find solution about it on the link you shared but didn’t work actually. I don’t know what is the problem but I have been using Spotify premium for 8 months without any problem however yesterday my account has became free and don’t know why. I didn’t receive any mail or sms notification for it.
Best
Hey again, @Yorta
Alright, so if you continue having trouble even after follow the steps that was on the article, I suggest that you be in touch with the Customer Team, to get more information about your subscription and find a solution to solve your issue.
If you need more information or have any other issue, let me know.
I hope that you can solve your problem and continue enjoying the best Spotify experience!
Best Regards
hezorg (Luan Araújo)
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…