Help Wizard

Step 1


Cannot redeem gift card

Cannot redeem gift card

Plan: Premium

Country: Mexico

Hi. I bought a Spotify gift card this afternoon, and for some reason it won't work. No typos, it's activated. When I try to redeem it the page only say something around the lines of "There's been an error, try later or get help". What can I do about it?


1 Reply

Hi @stefanie_deiji


Please try to redeem your gift card in an incognito/private mode of your browser. 

Make sure you enter the code correctly, for example: try 0 (zero) instead of O, and I instead of l (lower case L).


Keep in mind that: 

  • Gift cards are valid for 12 months from date of purchase.
  • They're not redeemable in conjunction with other discounts or promotions, such as Premium for Family, Premium for Students, or trial offers.
  • Spotify gift cards can only be redeemed on Spotify accounts registered in the same country where they were purchased.
  • Other Terms and Conditions may apply.

I hope it helps!

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