Charged after Cancelling

[JadeN92]

Hi there

I have recently been charged after my trial period of Spotify. I cancelled my premium early in order to avoid the charge but a payment has been taken. 

When I go onto my account it says im not on premium and the account is the free version. How can I be sure I won't continue for the premium when i have previously cancelled it and it womt allow me to do so again.

thankyou in advance

[user-removed]

Hey @JadeN92!

We might need to take a closer look at your account to see what's going on. We'd recommend you get in touch with us via this contact form.

You can also find us on Facebook or Twitter.

Give us a shout, we'll be happy to help.