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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
73997 Views
31 replies
2 likes
Moderator
121288 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
158452 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
310133 Views
174 replies
13 likes
Soy nueva en Spotify y quería mi Spotify Premium , empecé solicitando el paquete de universitario desde el celular y empecé el procedimiento para comprobar mis estudios. El caso es que mi pila murió y decidí hacerlo en web, esta vez elegí el plan de ...
Soy nueva en Spotify y quería mi Spotify Premium , empecé solicitando el paquete de universitario desde el celular y empecé el procedimiento para comprobar mis estudios. El caso es que mi pila murió ...
Not applicable
234 Views
1 replies
0 likes
Hi I had a boy on my Spotify saying to downgrade because the money didn’t come out of my bank account so I went onto the website and started a free trail it all went through I went back into my Spotify and it hasn’t gone back to premium it’s starting...
Hi I had a boy on my Spotify saying to downgrade because the money didn’t come out of my bank account so I went onto the website and started a free trail it all went through I went back into my Spoti...
182 Views
0 replies
0 likes
Hello, I noticed that this month Spotify charged me £9.99 instead of £4.99, even though I have Spotify student premium. It has charged me £4.99 every month previous, and I would like a refund for the extra £5 I was charged this month. Thanks
Hello, I noticed that this month Spotify charged me £9.99 instead of £4.99, even though I have Spotify student premium. It has charged me £4.99 every month previous, and I would like a refun...
Not applicable
350 Views
1 replies
0 likes
I do not want to be charged. I called in the first I was charged and was told it would be refunded and NO further charges would be made.
I do not want to be charged. I called in the first I was charged and was told it would be refunded and NO further charges would be made.
312 Views
0 replies
0 likes
I signed up with spirit through my Rogers account and was given spirit premium until April 2018 and now it's not working. It's happened before but I wss able to fix it by logging off and on, however this time when I logged out and back in again and i...
I signed up with spirit through my Rogers account and was given spirit premium until April 2018 and now it's not working. It's happened before but I wss able to fix it by logging off and on, however ...
Not applicable
271 Views
1 replies
0 likes
Hi thereI have recently been charged after my trial period of Spotify. I cancelled my premium early in order to avoid the charge but a payment has been taken. When I go onto my account it says im not on premium and the account is the free version. Ho...
Hi there I have recently been charged after my trial period of Spotify. I cancelled my premium early in order to avoid the charge but a payment has been taken. When I go onto my account it sa...
Not applicable
334 Views
1 replies
0 likes
HiI was willing to have premium account as student. I ve given my card info and waited for sheerID to identify me. Then it asked for a prove( like student ID etc.) I tried to upload but it did not work although the money was already paid. Please help...
Hi I was willing to have premium account as student. I ve given my card info and waited for sheerID to identify me. Then it asked for a prove( like student ID etc.) I tried to upload but it did not ...
181 Views
0 replies
0 likes
Hi.I've recently signed up for a 7 day trial which is due to expire in 2 days time. I will want to extend this to the 30 day free trial. How does this happen and are playlists created during the 7 day trial remembered for the 30 day one?
Hi. I've recently signed up for a 7 day trial which is due to expire in 2 days time. I will want to extend this to the 30 day free trial. How does this happen and are playlists created during the 7 ...
Not applicable
699 Views
1 replies
0 likes
Alle tips geprobeerd maar het lukt mij nog steeds niet om mijn rekening nummer aan te passen. Het volgende traject volgen; https://support.spotify.com/nl/account_payment_help/payment_help/change-payment-details/ lukt dus niet. Spotify hoe kan ik bell...
Alle tips geprobeerd maar het lukt mij nog steeds niet om mijn rekening nummer aan te passen. Het volgende traject volgen; https://support.spotify.com/nl/account_payment_help/payment_help/change-paym...
Newbie
19418 Views
6 replies
0 likes
Hi there, I cancelled my subscription though Fido because I want to have a family plan instead. I tried to upgrade to a family plan via spotify but it still says I am subscribed via fido....
Hi there, I cancelled my subscription though Fido because I want to have a family plan instead. I tried to upgrade to a family plan via spotify but it still says I am subscribed via fi...
214 Views
0 replies
0 likes
I opened my Account in Argentina and I'm trying to pay my subscription with an AMEX of my Argentinian bank and it says that "for making payments I have to use a Credit/Debit card from the country where I am". I am doing that and I don't know why it d...
I opened my Account in Argentina and I'm trying to pay my subscription with an AMEX of my Argentinian bank and it says that "for making payments I have to use a Credit/Debit card from the c...
Newbie
579 Views
3 replies
0 likes
Why am I being charged for Spotigy every month? I am in New Zealand and according to my plan with Spark, I should getting Spotify "free" every month and it says that on my accounts page. But I can still $7.49 being debited from my account each month....
Why am I being charged for Spotigy every month? I am in New Zealand and according to my plan with Spark, I should getting Spotify "free" every month and it says that on my accounts page. But I can st...
Not applicable
399 Views
1 replies
0 likes
I did the upgrade to premium, however i don't see that the upgrade/free trial is started. I did several times log out/login. Also the account detail do not mention the upgrade. I wanted to do it over again but then i got the message that i have alrea...
I did the upgrade to premium, however i don't see that the upgrade/free trial is started. I did several times log out/login. Also the account detail do not mention the upgrade. I wanted to do it over...
Not applicable
330 Views
1 replies
0 likes
I was on Premium for about 2 months now. But when I deleted Spotify, and reinstalled it, my subscription went back to Free. How do I get my Premium back? Please help!
I was on Premium for about 2 months now. But when I deleted Spotify, and reinstalled it, my subscription went back to Free. How do I get my Premium back? Please help!
Not applicable
492 Views
1 replies
0 likes
Bonjour,Mon abonnement spotify était anciemment avec Fido. J'ai annulé mon contrat avec ceux-ci et je désire prendre un abonnement personnel familial. J'ai eu la confirmation de Fido que je n'étais plus abonné, mais je n'arrive pas à faire les modifi...
Bonjour, Mon abonnement spotify était anciemment avec Fido. J'ai annulé mon contrat avec ceux-ci et je désire prendre un abonnement personnel familial. J'ai eu la confirmation de Fido que je n'étais...
Not applicable
389 Views
1 replies
0 likes
I moved from germany to austria two months ago and wanted to do a spotify premium family with my flatmates. this is not possible though because i cant change my country to austria even though my ip address is austrian....can somebody help? is there a...
I moved from germany to austria two months ago and wanted to do a spotify premium family with my flatmates. this is not possible though because i cant change my country to austria even though my ip a...
Not applicable
502 Views
2 replies
0 likes
In September I was gifted 2 Spotify cards that have been activated at the time of the purchase (but I haven't redeemed the code yet, so they're not fully activated). Since I now have a student account, I was wondering if I could use them in April 201...
In September I was gifted 2 Spotify cards that have been activated at the time of the purchase (but I haven't redeemed the code yet, so they're not fully activated). Since I now have a student accoun...
Not applicable
632 Views
1 replies
0 likes
Hi, I have a promotion with Rogers for 6 months free trial for premium. I was wondering if I can upgrade to a family plan and pay the difference? Thank you.
Hi, I have a promotion with Rogers for 6 months free trial for premium. I was wondering if I can upgrade to a family plan and pay the difference? Thank you.
Not applicable
424 Views
1 replies
0 likes
Oi. I bought a student discount for spotify, however my school isn't on the list. What so ever, i pressed purchase, and then I was charged. When i looked on my computer again, it said that i had to proove which school i go to. Yet, i haven't received...
Oi. I bought a student discount for spotify, however my school isn't on the list. What so ever, i pressed purchase, and then I was charged. When i looked on my computer again, it said that i had to p...
Community Legend
362 Views
1 replies
0 likes
So I've been attempting to re enter my credit card information to renew my premium subscription, but every time I attempt to update the information, it says there was an issue and doesn't accept it for seemingly no reason.
So I've been attempting to re enter my credit card information to renew my premium subscription, but every time I attempt to update the information, it says there was an issue and doesn't accept it f...
Newbie
269 Views
1 replies
1 likes
