Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 127818 Views
- 87 replies
- 10 likes
- 127818 Views
- 87 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15195 Views
- 27 replies
- 3 likes
- 15195 Views
- 27 replies
- 3 likes
Superuser Contribution Remove payment information
I unsubscribed from the premium spotify but I also want my payment information removed from the system as well and under my account settings I'm unable to do it.
- I unsubscribed from the premium spotify but I also want my payment information removed from the system as well and under my account settings I'm unable to do it.
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- Roadie
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
I payed $143.88 for 12 month on premium. I does not work
Spotify won’t work for me. I payed money for premium and I expect it to work, but it says I have not got premium. I says I am on the free trial. I bought it on the 11th of October 2017 this year. Why is it not working
- Spotify won’t work for me. I payed money for premium and I expect it to work, but it says I have not got premium. I says I am on the free trial. I bought it on the 11th of October 2017 this year.&nbs...
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- Newbie
- 245 Views
- 1 replies
- 0 likes
- 245 Views
- 1 replies
- 0 likes
Premium for Family - Living at two adresses!?
I'm interested in using the Premium for Family subscription but are concerned of how it will work for us as we live on two adresses. One during the weeks and a second one for the weekends and at both locations we have Sonos solutions that I'd like to...
- I'm interested in using the Premium for Family subscription but are concerned of how it will work for us as we live on two adresses. One during the weeks and a second one for the weekends and at...
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- 140 Views
- 0 replies
- 1 likes
- 140 Views
- 0 replies
- 1 likes
Spotify and Hulu deal
I just purchased the hulu and spotify 5 dollar student deal but accidently exited the gmail browser before finishing. My money was taken but I didnt get the subscription. Can anyone assist me?
- I just purchased the hulu and spotify 5 dollar student deal but accidently exited the gmail browser before finishing. My money was taken but I didnt get the subscription. Can anyone assist me?
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- 125 Views
- 0 replies
- 0 likes
- 125 Views
- 0 replies
- 0 likes
Solved!! Offline for more than a month
I am going to be somewhere for 18 months where I wont have internet connection on my phone. Can I still somehow use Spotify and my offline playlist or is it time to start downloading mp3s again?
- I am going to be somewhere for 18 months where I wont have internet connection on my phone. Can I still somehow use Spotify and my offline playlist or is it time to start downloading mp3s again?
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- Community Legend
- 726 Views
- 3 replies
- 0 likes
- 726 Views
- 3 replies
- 0 likes
Superuser Contribution Invisible Spotify Premium
Less than a month ago, I activated Spotify Premium free trial and it is still visible on my app on my laptop. I wanted to stop the subscribtion but when I log in into my account on the official site, there is no appearance of my subscribtion and ther...
- Less than a month ago, I activated Spotify Premium free trial and it is still visible on my app on my laptop. I wanted to stop the subscribtion but when I log in into my account on the official site,...
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- Roadie
- 278 Views
- 1 replies
- 0 likes
- 278 Views
- 1 replies
- 0 likes
Superuser Contribution Update payment
Hi I´ve changed my creditcard but I cannot update my payment?I´ve tried for a week now but still doesnt work?
- Hi I´ve changed my creditcard but I cannot update my payment? I´ve tried for a week now but still doesnt work?
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- Roadie
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Superuser Contribution Charged twice on the same day in the same month
Hello, Today on 18/10/2017 I got charged twice for my subscription, I only have 1 active subscription, how can this be? 1st payment at 14:23:43 GMT+02:002nd payment at 15:22:56 GMT+02:00 Both from paypal I have not upgraded nor added an extra subscri...
- Hello, Today on 18/10/2017 I got charged twice for my subscription, I only have 1 active subscription, how can this be? 1st payment at 14:23:43 GMT+02:00 2nd payment at 15:22:56 GM...
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- Roadie
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Superuser Contribution Porque en mi computadora soy cuenta de universitario y en mi celular con la misma cuenta es gratuita
Cuando inicio sesion en mi computadora sale que soy cuenta universitaria y en mi celular es cuenta gratuita.
- Cuando inicio sesion en mi computadora sale que soy cuenta universitaria y en mi celular es cuenta gratuita.
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- Roadie
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Student premium not working
I recently purchased the student premium, received the receipt, double checked for account, uninstalled, logged out. Still not working. Please look into it for me, thank you.
- I recently purchased the student premium, received the receipt, double checked for account, uninstalled, logged out. Still not working. Please look into it for me, thank you.
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- Community Legend
- 495 Views
- 11 replies
- 0 likes
- 495 Views
- 11 replies
- 0 likes
Solved!! Premium Trial
Hi I recently began my 7 day free premium trail it shows that i am premium on safari but on the spotify app it shows that my subscription is free and will only let me play shuffle mode. Both are definitely on the same account.
- Hi I recently began my 7 day free premium trail it shows that i am premium on safari but on the spotify app it shows that my subscription is free and will only let me play shuffle mode. Both...
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- Casual Listener
- 378 Views
- 4 replies
- 0 likes
- 378 Views
- 4 replies
- 0 likes
I bought premium so I could play radio offline, but where is that feature?
I bought spotify premium so my family could listen to radio offline on iphone without killing our data plan, but it's looking like you can only download playlists, and radio can't be cached at all. Is that actually true, or am I not finding the featu...
- I bought spotify premium so my family could listen to radio offline on iphone without killing our data plan, but it's looking like you can only download playlists, and radio can't be cached at all. I...
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- 168 Views
- 0 replies
- 0 likes
- 168 Views
- 0 replies
- 0 likes
No puedo usar Premium.
Ayer hice el pago en Oxxo de un mes en $49.5 pesos mexicanos. Hoy me llegó el recibo.Y así dice cuando reviso mi perfil.Mi cuenta la tengo unicamente asociada a mi perfil de Facebook. Y me aparece publicidad cuando abro sesión en cualquier aplicación...
- Ayer hice el pago en Oxxo de un mes en $49.5 pesos mexicanos. Hoy me llegó el recibo. Y así dice cuando reviso mi perfil. Mi cuenta la tengo unicamente asociada a mi perfil de Facebook. Y m...
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- 149 Views
- 0 replies
- 0 likes
- 149 Views
- 0 replies
- 0 likes
Superuser Contribution I just signed up for premium and I'm trying to access through my Western Digital login fails
I just signed up for premium and I'm trying to access through my Western Digital and login failstelling me I need to sign up for premium ?
- I just signed up for premium and I'm trying to access through my Western Digital and login failstelling me I need to sign up for premium ?
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- Regular
- 276 Views
- 2 replies
- 0 likes
- 276 Views
- 2 replies
- 0 likes
I bought family premium, but not working.
I bought family premium now, and I pay. But not working !!! Please help me !!
- I bought family premium now, and I pay. But not working !!! Please help me !!
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- Casual Listener
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Bought premium but joined family afterwards - money return
The other day I bought premium, but was offered to join a family subscription only hours later. Can I have the money from the premium subscription back somehow?
- The other day I bought premium, but was offered to join a family subscription only hours later. Can I have the money from the premium subscription back somehow?
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- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Signed On For Premium & Not Working
Just signed up for Spotify premium this afternoon. Started my 30 day premium trial period before subscription payment. Problem is, my app still says free, but my account says premium. Tried logging out of the app and reinstalling it and not seeing an...
- Just signed up for Spotify premium this afternoon. Started my 30 day premium trial period before subscription payment. Problem is, my app still says free, but my account says premium. Tried logging o...
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- Casual Listener
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Premium trial
I started the 30 day premium trial and I set it up on my computer but it won’t let me download music on my phone. It keeps saying that I am just on the free subscription
- I started the 30 day premium trial and I set it up on my computer but it won’t let me download music on my phone. It keeps saying that I am just on the free subscription
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- Casual Listener
- 170 Views
- 2 replies
- 0 likes
- 170 Views
- 2 replies
- 0 likes
Where is my Premium
Hi - I have free premium with my data bundle from Vodofone. My iphone recently had to be re-started from icloud and now when I go on to Spotify, I no longer have premium. How can I get this back please. Thank you
- Hi - I have free premium with my data bundle from Vodofone. My iphone recently had to be re-started from icloud and now when I go on to Spotify, I no longer have premium. How can I get this bac...
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- Community Legend
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
student account subscription
I just bought a student account and was charged on my debit card and then go on my phone to download music and it still says I have a free account. I registered my university and did all the questions and it does not work
- I just bought a student account and was charged on my debit card and then go on my phone to download music and it still says I have a free account. I registered my university and did all the question...
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- Community Legend
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes