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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15458 Views
  • 27 replies
  • 3 likes
  • 15458 Views
  • 27 replies
  • 3 likes

i paid still on free

i was charged with 50 pesos which is the discount for students, i even received an email with a confirmation number but my account continues to be on free

  • Casual Listener
  • i was charged with 50 pesos which is the discount for students, i even received an email with a confirmation number but my account continues to be on free
  • Sebasty
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Getting charged for hulu and cant use it

First off I would like to express how much **bleep** it is that I have to type this out in a forum instead of just calling and talking to a representative. I was trying to connect spotify to hulu without knowing one of my hulu accounts was already co...

  • Newbie
  • First off I would like to express how much **bleep** it is that I have to type this out in a forum instead of just calling and talking to a representative. I was trying to connect spotify to hulu wit...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Getting charged more than Im supposed to

Hi, I signed up for spotify the student rate ($3.99) on May 17th, 2017. I still have the email confirmation. However, every month I am getting charged for the regular membership fee ($9.99). Looking for someone to help me as I am very frustrated and ...

  • Newbie
  • Hi,   I signed up for spotify the student rate ($3.99) on May 17th, 2017. I still have the email confirmation. However, every month I am getting charged for the regular membership fee ($9.99)....
  • feelikeastrangr
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Maxed credit card

My account is based off my mothers credit card and I pay her monthly. However today she informed me a payment came up and she did not have the funds to pay. I'm wondering if it's possible to switch the account to my debit and if so how would I go abo...

  • Newbie
  • My account is based off my mothers credit card and I pay her monthly. However today she informed me a payment came up and she did not have the funds to pay. I'm wondering if it's possible to switch t...
  • RafaelAllmark
  • Casual Listener
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Can't Update Debit Card

When I log in to update my payment details, it doesn't give me any options other than to log into my paypal account (which I don't have) to update that way. I just want to change the debit card on file as I got a new one.

  • Newbie
  • When I log in to update my payment details, it doesn't give me any options other than to log into my paypal account (which I don't have) to update that way.  I just want to change the debit card...
  • rawkshay
  • Newbie
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Can I Use Premium in countries where there is no Spotify at all.

So right now I am in Germany and I have Spotify Free. I want to get Premium.My bank is in Croatia, and my money goes from Croatia (where there is no Spotify)In a week I will go to Croatia for a month,two. I know that there is no Spotify in Croatia. S...

  • Newbie
  • So right now I am in Germany and I have Spotify Free. I want to get Premium. My bank is in Croatia, and my money goes from Croatia (where there is no Spotify) In a week I will go to Croatia for a m...
  • Luke
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Ads on Premium?

Hi, Keep getting a popup Ad for the new Pink! album, even though I have been a premuim subsciber for some time (apparently no ads?). I don’t follow pink, and also don’t have any of her music in my playlists. What is going on here?

  • Newbie
  • Hi,  Keep getting a popup Ad for the new Pink! album, even though I have been a premuim subsciber for some time (apparently no ads?). I don’t follow pink, and also don’t have any of her music i...
  • Luke
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! 30day trial fail

Spoiler (Highlight to read) My Spotify premium said I get a 30 day free trial and then start having to pay $11something after the period of time and it hasn't been cancelled. I have looked in my account and seen a pending transaction from Spotify. So...

  • Newbie
  •   My Spotify premium said I get a 30 day free trial and then start having to pay $11something after the period of time and it hasn't been cancelled. I have looked in my account and seen a pendi...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! What happens if I go to free from premium?

I have premium but I'm thinking going back to free. If I do, am I still able to use my own playlists or does they disappear or something else?

  • Casual Listener
  • I have premium but I'm thinking going back to free. If I do, am I still able to use my own playlists or does they disappear or something else?
  • holopolo
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost Spotify login

I got Spotify premium with my phone contract, but with a new Spotify login. I got logged out of my app and now have no clue what my password and login in. Is there anyway I can find out? I have no emails to confirm my account set up either as I think...

  • Casual Listener
  • I got Spotify premium with my phone contract, but with a new Spotify login. I got logged out of my app and now have no clue what my password and login in. Is there anyway I can find out? I have no em...
  • AliceLinihan
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Student account payed and wrongly cancelled

Hi guys, I payed one month the student premium but when I was cleaning the account I wrongly cancelled the subscription. I used that only two weeks but it doesnt metter, the point is that I can not do Student account again. Is it possibile?

  • Casual Listener
  • Hi guys, I payed one month the student premium but when I was cleaning the account I wrongly cancelled the subscription. I used that only two weeks but it doesnt metter, the point is that I can not d...
  • LordRollin
  • Community Legend
  • 263 Views
  • 5 replies
  • 0 likes
  • 263 Views
  • 5 replies
  • 0 likes

Payment

If I go to the store and buy a spotify gift card can I use it on my account Or do I have to make a new account

  • Newbie
  • If I go to the store and buy a spotify gift card can I use it on my account  Or do I have to make a new account   
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

paid for premium but my account is shown as free

I paid for premium as my bank statement shows but my account is still free account. Why I can not use my premium account.

  • Casual Listener
  • I paid for premium as my bank statement shows but my account is still free account. Why I can not use my premium account.    
  • jmdesin892
  • Roadie
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Dubble payment Mastercard PLUS personal bankaccount???

Hi, I only have one account for which I pay €9,99 per month (Premium) but since a few months I got a dubble payment on my Mastercard account AND on my personal bankaccount... So that means I pay €18,98 per month for ONE account.Does anyone know how t...

  • Casual Listener
  • Hi,   I only have one account for which I pay €9,99 per month (Premium) but since a few months I got a dubble payment on my Mastercard account AND on my personal bankaccount... So that me...
  • jorntenham
  • Casual Listener
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Superuser Contribution Postal code

Hello, I Need some help, I have a family plan but the last week all the accounts have a email where said that we need to confirm our postal code and we did that, but today we have other email and say that our postal code is wrong and they suspended o...

  • Newbie
  • Hello, I Need some help, I have a family plan but the last week all the accounts have a email where said that we need to confirm our postal code and we did that, but today we have other email and say...
  • Jack
  • Roadie
  • 646 Views
  • 4 replies
  • 0 likes
  • 646 Views
  • 4 replies
  • 0 likes

Superuser Contribution Impossible to upgrade for Premium

I`m trying to return for the premium account thar I had, but it is impossible to pay. It says erros every single time I try..for all payment methods...

  • Casual Listener
  • I`m trying to return for the premium account thar I had, but it is impossible to pay. It says erros every single time I try..for all payment methods...
  • Jack
  • Roadie
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

I have successfully paid with a giftcard,stil spotifie want to shut me off

I have successfully paid with a giftcard, still spotifie wants me to update my bankaccount info so that they can charge me ,or they will soon shut me off soon. When i open my account they ask me to subscribe for premium family and payanother 149 skr ...

  • Newbie
  • I have successfully paid with a giftcard, still spotifie wants me to update my bankaccount info so that they can charge me ,or they will soon shut me off soon. When i open my account they ask me to s...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Payment failed

Ok guys so my payment has failed and spoitfy says im going to lose my access today. I totally understand but my question is this. When i get some money, hopefully next week, can i re-instate my current account or do i have to creare new account? Than...

  • Newbie
  • Ok guys so my payment has failed and spoitfy says im going to lose my access today. I totally understand but my question is this. When i get some money, hopefully next week, can i re-instate my curre...
  • jmdesin892
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Hello, i need help whit a complaint

Hello My credit card is conect whit 1 account, i need help whit this situation i need cancel the account conected at this card o well tell which is the account, bring me a email for more information, thanksErick702@gmail.com

  • Newbie
  • Hello   My credit card is conect whit 1 account, i need help whit this situation i need cancel the account conected at this card o well tell which is the account, bring me a email for more inf...
  • jmdesin892
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove payment information

I unsubscribed from the premium spotify but I also want my payment information removed from the system as well and under my account settings I'm unable to do it.

  • Newbie
  • I unsubscribed from the premium spotify but I also want my payment information removed from the system as well and under my account settings I'm unable to do it. 
  • Jack
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes