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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1382 Views
  • 19 replies
  • 1 likes
  • 1382 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47311 Views
  • 20 replies
  • 3 likes
  • 47311 Views
  • 20 replies
  • 3 likes

Superuser Contribution Problem with Account

Hey, so I've had the premium account for over a year now and my payments always come out on the 12th of each month, but it didn't come out this month and now my account has gone back to the free one. It doesn't even give me an option to get the premi...

  • Newbie
  • Hey, so I've had the premium account for over a year now and my payments always come out on the 12th of each month, but it didn't come out this month and now my account has gone back to the free one....
  • Alfredo
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution I never signed up for Spotify premium

I don't ever remember signing up for Spotify premium but when I checked my Spotify it said I had it. it says it won't end until 8/16/17 and it doesn't say if I'm going to be charged or not. I want to cancel it but it doesn't give me the option to can...

  • Newbie
  • I don't ever remember signing up for Spotify premium but when I checked my Spotify it said I had it. it says it won't end until 8/16/17 and it doesn't say if I'm going to be charged or not. I want to...
  • Alfredo
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Confusion about payment

Hi. I´m trying to help my mother with a problem. Both in the app and when I log in on the website, it says that she has an Free account. But every month she is charged with an amount. When i log in on her Spotify, I use the same email address as the ...

  • Newbie
  • Hi. I´m trying to help my mother with a problem. Both in the app and when I log in on the website, it says that she has an Free account. But every month she is charged with an amount. When i log in o...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

No se puede pagar

Buenas tardes, mi nombre es Diego Calderón y ahorita tuve un problema con mi Spotify en donde quise hacer un pago de 100 pesos mexicanos y lo quise hacer con mi cuenta de Facebook. Puse que me ingresará con mi Facebook y ya lo había hecho antes enton...

  • Newbie
  • Buenas tardes, mi nombre es Diego Calderón y ahorita tuve un problema con mi Spotify en donde quise hacer un pago de 100 pesos mexicanos y lo quise hacer con mi cuenta de Facebook. Puse que me ingres...
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Discount for High school students

Hello!My name is Aleksandra and I don't know what to do with my problem. I wanted to buy a premium version for students, so I provided my credit card details because I had to do it in the first step. Then I had to send a document confirming that I wa...

  • Casual Listener
  • Hello! My name is Aleksandra and I don't know what to do with my problem.  I wanted to buy a premium version for students, so I provided my credit card details because I had to do it in the fi...
  • Aleksandraaa
  • Casual Listener
  • 110 Views
  • 2 replies
  • 0 likes
  • 110 Views
  • 2 replies
  • 0 likes

Premium not working

so i just payed 12.99 for premium through the app store, but it isn't working in my spotify app... why?

  • Casual Listener
  • so i just payed 12.99 for premium through the app store, but it isn't working in my spotify app... why?
  • Nico
  • Community Legend
  • 237 Views
  • 5 replies
  • 0 likes
  • 237 Views
  • 5 replies
  • 0 likes

Premium

I am a student ar the University of Evansville and it won't give me the student premium

  • Newbie
  • I am a student ar the University of Evansville and it won't give me the student premium
  • Nico
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

I can't have 7 days premium??

So I just made an account and this pops out all the time I click GOT IT but it won't work

  • Newbie
  • So I just made an account and this pops out all the time I click GOT IT but it won't work
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

payment issues

Hello my name is Melissa, my user name on Spotify is sweetness1784, for serveral weeks now I have been trying to make a payment to my student premium Spotify account and unfortunately i have been unsuccessful, I lost my card that I originally opened ...

  • Newbie
  •   Hello my name is Melissa, my user name on Spotify is sweetness1784, for serveral weeks now I have been trying to make a payment to my student premium Spotify account and unfortun...
  • Kdantoni
  • Newbie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Subscription for family

HiI've got the Spotify premium and trying to get family members on.I send the invitation but when they try and activate it, the message says they need to be in the same country as me. I'm sat next to her on the couch.I couldn't be any closer.Any help...

  • Newbie
  • Hi I've got the Spotify premium and trying to get family members on. I send the invitation but when they try and activate it, the message says they need to be in the same country as me. I'm sat n...
  • veronicagyp
  • Newbie
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Some premium options don't work.

Hello!I've bought premium subsciption yesterday (I always buy 1 month sub for at least half year). Some of the regular options doesn't work for me, was there any change in Premium Policy?I can:- Download songs to play them offline- Play any song in a...

  • Casual Listener
  • Hello! I've bought premium subsciption yesterday (I always buy 1 month sub for at least half year). Some of the regular options doesn't work for me, was there any change in Premium Policy? I can: ...
  • WillyTheTurtle
  • Casual Listener
  • 206 Views
  • 3 replies
  • 0 likes
  • 206 Views
  • 3 replies
  • 0 likes

No detecta mi pago

Al pagar con mi tarjeta me decía que había un problema con mi banco y que según no se había cobrado nada pero al querer retirar mi dinero ya no estaba. Por lo tanto no tengo spotify premium y tampoco está mi dinero. Que puedo hacer?

  • Casual Listener
  • Al pagar con mi tarjeta me decía que había un problema con mi banco y que según no se había cobrado nada pero al querer retirar mi dinero ya no estaba. Por lo tanto no tengo spotify premium y tampoco...
  • 85 Views
  • 0 replies
  • 0 likes
  • 85 Views
  • 0 replies
  • 0 likes

Premium issues

I recently upgraded to premium but it still shows that I have a 'free' subscription on my iPhone and won't let me use any premium features. I have logged in and out and deleted and re-downloaded the app a few times and the problem still hasn't been f...

  • Visitor
  • I recently upgraded to premium but it still shows that I have a 'free' subscription on my iPhone and won't let me use any premium features. I have logged in and out and deleted and re-downloaded the ...
  • Lew5
  • Casual Listener
  • 385 Views
  • 5 replies
  • 0 likes
  • 385 Views
  • 5 replies
  • 0 likes

I am being charged and am unable to cancel. I do not want this service. Please refund my money asap.

So i am being charged $10 per month for this service. I tried to cancel but the website says im using the free version. Well then why am i being charged? Also how am i supposed to cancel this service if there is no one to call and speak to. Help me c...

  • Newbie
  • So i am being charged $10 per month for this service. I tried to cancel but the website says im using the free version. Well then why am i being charged? Also how am i supposed to cancel this service...
  • kejt_
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Where is my premium?

DESCRIPTIONSo I was having card trouble, and I finally checked my account and have $8 out of $35! Spotify took my money and didn't even give me premium for the student!!! Please check this out, I just want premium for student and if I can't get that ...

  • Newbie
  • DESCRIPTION So I was having card trouble, and I finally checked my account and have $8 out of $35! Spotify took my money and didn't even give me premium for the student!!! Please check this out, I j...
  • kejt_
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Premium Subscription

Paid for a premium but still my account says Free. I just wasted money for nothing.

  • Casual Listener
  • Paid for a premium but still my account says Free. I just wasted money for nothing.
  • Phoebe323
  • Casual Listener
  • 259 Views
  • 6 replies
  • 0 likes
  • 259 Views
  • 6 replies
  • 0 likes

Re: Double Charged

Hi i just signed up for the student discount and i was charged two transactions of $5.04 and $10.09. I dont know why I was charged for the regular premium price also if i have the student discount and i was already charged the student price.

  • Newbie
  • Hi i just signed up for the student discount and i was charged two transactions of  $5.04 and $10.09. I dont know why I was charged for the regular premium price also if i ha...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

premium not working

i entered the information to sign up for premium and now it says I have to re-enter it because I don't have unlimited skips

  • Newbie
  • i entered the information to sign up for premium and now it says I have to re-enter it because I don't have unlimited skips
  • Nico
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Subscibes to premium but not getting premium services

I have subscribed to premium but I am not able to use the premium services any idea what's going on?

  • Newbie
  • I have subscribed to premium but I am not able to use the premium services any idea what's going on?
  • Nico
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes