Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14050 Views
  • 27 replies
  • 2 likes
  • 14050 Views
  • 27 replies
  • 2 likes

I paid for the year and I'm still on free

I just paid for the year and now my account switched back to free so I can't skip songs and I have commercials how do I get my money back or fix the problem

  • Casual Listener
  • I just paid for the year and now my account switched back to free so I can't skip songs and I have commercials how do I get my money back or fix the problem 
  • Ja84
  • Casual Listener
  • 198 Views
  • 4 replies
  • 0 likes
  • 198 Views
  • 4 replies
  • 0 likes

Facebook account missing and cannot access

I have 2 premium accounts. The first one was created using my facebook account. The second was created by using a username. Yesterday, I accidentally paired up my facebook account to the second account. Then I realized that it will clash each other, ...

  • Casual Listener
  •   I have 2 premium accounts.   The first one was created using my facebook account. The second was created by using a username. Yesterday, I accidentally paired up my facebook accou...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Superuser Contribution Subrcibtion

I pay for spotify premium but i dont het it.

  • Casual Listener
  • I pay for spotify premium but i dont het it.
  • Melody
  • Spotify
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

My premium subscription turned into a free subscription??

I just changed my credit card the past week therefore my spotify stopped working, i then was able to change my payment method in spotify right after and it was working smoothly. My son however uses my exact same account. same username, same password ...

  • Regular
  • I just changed my credit card the past week therefore my spotify stopped working, i then was able to change my payment method in spotify right after and it was working smoothly. My son however uses m...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

SUBSCIPTION LOST

Hi, please help. Having difficult finding the right answer and navigating unfriendly whatever is this. I just want to email spotify for complaint. I subscribed for 12 months premium but got lost after 2 days. Basic troubleshooting done but still noth...

  • Newbie
  • Hi, please help. Having difficult finding the right answer and navigating unfriendly whatever is this. I just want to email spotify for complaint. I subscribed for 12 months premium but got lost afte...
  • janicemoli1
  • Newbie
  • 129 Views
  • 1 replies
  • 1 likes
  • 129 Views
  • 1 replies
  • 1 likes

Sobre pagamento com cartão de débito

Bom dia. Gostaria de saber se é possível realizar o pagamento do meu plano via cartão de débito ou outra alternativa pois pelo cartão de crédito não consigo regularizar o pagamento. No aguardo. Sem mais, Gabriela

  • Newbie
  • Bom dia.   Gostaria de saber se é possível realizar o pagamento do meu plano via cartão de débito ou outra alternativa pois pelo cartão de crédito não consigo regularizar o pagamento.   ...
  • 1350 Views
  • 0 replies
  • 0 likes
  • 1350 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unwanted renewal of Premium membership

Hello there! On the 26th of Juny, I "bought" the 3-months premium membership for 1$. It said that I need to cancel my membership within 3 months to not automatically renew it. I wanted to do that today and saw on my profile page, that the premium acc...

  • Newbie
  • Hello there!   On the 26th of Juny, I "bought" the 3-months premium membership for 1$. It said that I need to cancel my membership within 3 months to not automatically renew it. I wanted to do...
  • Melody
  • Spotify
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Solved!! Charge of my card

Halo, i havr joined the student discount. But during the verification, i have disconnected and cannot continue the process and the card has already charged.

  • Newbie
  • Halo, i havr joined the student discount. But during the verification, i have disconnected and cannot continue the process and the card has already charged.
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for Libraries

Does Spotify sell subscriptions to Libraries? One of my music faculty asked that the library subscribe to Spotify.

  • Regular
  • Does Spotify sell subscriptions to Libraries? One of my music faculty asked that the library subscribe to Spotify.
  • eawrexlibris
  • Regular
  • 3475 Views
  • 6 replies
  • 2 likes
  • 3475 Views
  • 6 replies
  • 2 likes

Solved!! Unsubscribe Premium

I realize that my account change to Premiun. I did not requested it. I want to switch to the Free service. Butt when I go to to subscription, then to subscription and payment. The option for cancel your subscription do not appear. Only this : a tick ...

  • Casual Listener
  • I realize that my account change to Premiun. I did not requested it. I want to switch to the Free service. Butt when I go to to subscription, then to subscription and payment. The option for cancel y...
  • Nurfatimah90
  • Newbie
  • 9256 Views
  • 22 replies
  • 3 likes
  • Premium
  • 9256 Views
  • 22 replies
  • 3 likes

billing issues constantly

So my son and I got on the family plan because it was cheaper than two separate plans, everything was fine for about 6 months, then I noticed they only charged for a single account and basically kicked me off the family plan. It says he is on a famil...

  • Newbie
  • So my son and I got on the family plan because it was cheaper than two separate plans, everything was fine for about 6 months, then I noticed they only charged for a single account and basically kick...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Signed up through Groove, not even getting 30 days free...

I'm coming over from Groove and created my Spotify account during the music transfer process, and when I went to redeem my 60 day promo it immediately told me I already used a promo and wasn't even eligible for 30 days, let alone 60. I don't understa...

  • Newbie
  • I'm coming over from Groove and created my Spotify account during the music transfer process, and when I went to redeem my 60 day promo it immediately told me I already used a promo and wasn't even e...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium gift cards.

Hello, I have a US Spotify account, I want to buy a Spotify Premium gift card to my friend, he is in the UK, I have tried to send him a gift card, which I bought, but he can't use it. Is there a way to buy the UK Spotify Premium gift card from the US...

  • Casual Listener
  • Hello,  I have a US Spotify account, I want to buy a Spotify Premium gift card to my friend, he is in the UK, I have tried to send him a gift card, which I bought, but he can't use it. Is there...
  • veranda_
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Solved!! Swithing from Groove

Once again Microsoft abandons a good music service. I have been using Groove music and just received a notification that it will be discontinued. There will be some sort of partnership with Spotfly. I saw where Groove subscribers can get a 60 day fre...

  • Casual Listener
  • Once again Microsoft abandons a good music service. I have been using Groove music and just received a notification that it will be discontinued. There will be some sort of partnership with Spotfly. ...
  • user-removed
  • Not applicable
  • 839 Views
  • 7 replies
  • 0 likes
  • 839 Views
  • 7 replies
  • 0 likes

Payment

I accidentally bought the full year package for spotify premium and it was a complete accident, can i remove the transaction? Please reply as soon as possible!!!

  • Newbie
  • I accidentally bought the full year package for spotify premium and it was a complete accident, can i remove the transaction? Please reply as soon as possible!!!
  • Robert_W
  • Community Legend
  • 231 Views
  • 3 replies
  • 1 likes
  • 231 Views
  • 3 replies
  • 1 likes

Charged for the free trial

I was charged for a premium subscrption even though I've canceled it during the free trial period. How can I ask for a refund? I'm paying for something I didn't purchase. Cheers

  • Newbie
  • I was charged for a premium subscrption even though I've canceled it during the free trial period.   How can I ask for a refund? I'm paying for something I didn't purchase.   Cheer...
  • ivanochko99
  • Newbie
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Need help with switching

Want to switch from premium to family... but I have already been charged the ten bucks... how do I switch and only get charged the difference?

  • Newbie
  • Want to switch from premium to family... but I have already been charged the ten bucks... how do I switch and only get charged the difference?
  • Robert_W
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Don't Cancel Subscrition

I got my wallet stolen and funds taken out of my card that is connected to my Spotify account, and I don't have enough funds to pay for this month's premium because of this predicament. I got an email on Monday that my premium will be canceled in 5 d...

  • Newbie
  • I got my wallet stolen and funds taken out of my card that is connected to my Spotify account, and I don't have enough funds to pay for this month's premium because of this predicament. I got an emai...
  • Robert_W
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Premium subscription cancellation

Cancelled my premium subscription and still charging me for premium. I want to stop this.

  • Newbie
  • Cancelled my premium subscription and still charging me for premium. I want to stop this. 
  • Robert_W
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes