Charged, but premium not active

[Gunsmok333]

Plan

Should be premium

Country

 Italy

Device

Galaxy s6

Operating System

Android

My Question or Issue

 I have payed for the yearly subscription to premium but it's not active. 

I WAS charged 

The receipt IS present on the page on this website and on my bank app

I HAVE tried logging on/off multiple times, also tried a fresh installation 

I am on the correct account 

Both the app and the subscription page still say premium isn't active

[TobiasYoung · Accepted solution]

Hey @Gunsmok333, welcome to the Spotify Community!

All you need to do is get in contact with Spotify support and provide your username and they can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours.

[Gunsmok333]

Will do, many thanks.