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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
71168 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134914 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73954 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
257655 Views
156 replies
13 likes
Plan: PremiumCountryColombia My Question or IssueHello all members of the community, my concern is the following, I am from Colombia, I have a debit card but I have enough funds to make a University Premiun payment, I did what they asked me to get 50...
Plan: Premium CountryColombia My Question or Issue Hello all members of the community, my concern is the following, I am from Colombia, I have a debit card but I have enough funds to ma...
Community Legend
655 Views
3 replies
0 likes
Guys please help me I'm losing my mind.I signed up for free trial 2 months ago with an email I don't actually have(it was random).And now I don't remberemmy login info and there's not an email they can contact me on and my free trial is ending in a m...
Guys please help me I'm losing my mind.I signed up for free trial 2 months ago with an email I don't actually have(it was random).And now I don't remberemmy login info and there's not an email they c...
Community Legend
803 Views
1 replies
0 likes
Hi there, I've just come from Facebook having noticed a 3rd party company offering annual premium subs for £5, or lifetime for £20 or something. I'm already a UK Premium customer, and figured this wasn't legit, but there's plenty purchasing services ...
Hi there, I've just come from Facebook having noticed a 3rd party company offering annual premium subs for £5, or lifetime for £20 or something. I'm already a UK Premium customer, a...
Spotify Star
1861 Views
1 replies
0 likes
Hello, I'm having a Premium Family subscription and when I subscribed I used the wrong bank account for the Spotify payments. I tried several times changing the bank account with the instructions that are available (here: https://support.spotify.com/...
Hello, I'm having a Premium Family subscription and when I subscribed I used the wrong bank account for the Spotify payments. I tried several times changing the bank account with the...
Composer
982 Views
3 replies
0 likes
Hi there, I just checked my account and see that Spotify has been charging me double for months!!! Who can I speak to, to have this fixed immediately?! Based in Australia paying for Premium (double!!!) Using Windows laptop and Anrdoid
Hi there, I just checked my account and see that Spotify has been charging me double for months!!! Who can I speak to, to have this fixed immediately?! Based in Austr...
Composer
382 Views
1 replies
0 likes
I signed up with a contract with Spotify Premium for 6 months free however the subscription is ending earlier than 6 months and now i’m going to be charged when my 6 months free isn’t even up yet. My 6 months free should be ending in November but we ...
I signed up with a contract with Spotify Premium for 6 months free however the subscription is ending earlier than 6 months and now i’m going to be charged when my 6 months free isn’t even up yet. My...
Spotify Star
458 Views
4 replies
0 likes
country: Canadaplatform: iPhone 6, ps3/4 so I’ve been paying $10 Monthly for premium for almost a year and recently discovered I can save 10% with my PlayStation plus subscription. So I canceled my premium to try to obtain this discount and it won’t ...
country: Canada platform: iPhone 6, ps3/4 so I’ve been paying $10 Monthly for premium for almost a year and recently discovered I can save 10% with my PlayStation plus subscription. So I ca...
Roadie
411 Views
1 replies
0 likes
I've been trying to pay fo my premium subscription for a few days now and I can't!! Credit cards won't work, pay pal account doesn't work either!! End up loosing my subscription and my Playlists.Already tried to create diferente credit cards, already...
I've been trying to pay fo my premium subscription for a few days now and I can't!! Credit cards won't work, pay pal account doesn't work either!! End up loosing my subscription and my Playlists. Al...
Spotify Star
633 Views
4 replies
0 likes
PlanPremiumCountry spain My Question or Issue Spotify recognises I'm a premium user in the smartphone but not when I log in in my home computer. I just have one accounta The only "strange" thing with my account is I created it in France, now I live i...
Plan Premium Country spain My Question or Issue Spotify recognises I'm a premium user in the smartphone but not when I log in in my home computer. I just have one accounta The only ...
Songwriter
540 Views
2 replies
0 likes
Hi, I've been a happy subscriber for years. My subscription auto-renews monthly and hits my Paypal account. However, today, I've been charged 4x in one day... Once per hour and I'm worried it will continue. What's going on ? I've never seen this happ...
Hi, I've been a happy subscriber for years. My subscription auto-renews monthly and hits my Paypal account. However, today, I've been charged 4x in one day... Once per hour and I'm worried i...
Spotify Star
419 Views
1 replies
0 likes
PlanPremium FamilyCountry IndonesiaDeviceXiaomi Mi5Operating SystemAndroid Oreo Hi recently I received email that said my payment for premium for family is failed.Curently I use my Visa debit card for that payment and never failed in more than a year...
Plan Premium Family Country Indonesia Device Xiaomi Mi5 Operating System Android Oreo Hi recently I received email that said my payment for premium for family is failed. Curent...
Spotify Star
662 Views
1 replies
0 likes
I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription and use a voucher? Why? The math to substract €14,99 each...
I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription a...
Gig Goer
1402 Views
7 replies
1 likes
PlanFreeCountryGermanyDeviceMacbook Pro, Mid 2015Operating SystemHigh Sierra 10.13.5 My Question or IssueWhen trying to start free trial and paying with paypal I get to the screen at paypal wher I can click to review and approve my order, but when I ...
Plan Free Country Germany Device Macbook Pro, Mid 2015 Operating System High Sierra 10.13.5 My Question or Issue When trying to start free trial and paying with paypal I get to ...
Community Legend
477 Views
3 replies
0 likes
PlanStudent/PremiumCountry France Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI've been subscribing to Premium over a year. (9, 99 euros/month) but I also subsribed to the Student Subscrption a few months ago (4, ...
Plan Student/Premium Country France Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello I've been subscribing to Premium over a year...
Spotify Star
466 Views
1 replies
0 likes
Country:CanadaDevice:iPhone SE My Question or Issue:My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went into my account, Spotify took it.Yet for some reason my account still shows pa...
Country: Canada Device: iPhone SE My Question or Issue: My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went in...
Spotify Star
560 Views
1 replies
0 likes
My Question or Issue I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment version of the service.My last payment for premium went through as I rece...
My Question or Issue I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment v...
Roadie
578 Views
1 replies
0 likes
I signed up for Student Discount 11 months ago, then cancelled it after few weeks.I would like to sign up again for premium with student discount, is it possible or do i have to wait until a full year has passed?
I signed up for Student Discount 11 months ago, then cancelled it after few weeks. I would like to sign up again for premium with student discount, is it possible or do i have to wait until ...
Roadie
562 Views
1 replies
0 likes
PlanPremiumCountry PhilippinesDeviceiPhone 6Operating SystemiOS 10 My Question or Issue No unsubscribe option both app and website.
Plan Premium Country Philippines Device iPhone 6 Operating System iOS 10 My Question or Issue No unsubscribe option both app and website.
Casual Listener
1064 Views
6 replies
0 likes
Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they lowered me a full year. And, now they tell me that my account ca...
Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they low...
Roadie
705 Views
3 replies
0 likes
