Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
66972 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132482 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67599 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250286 Views
154 replies
13 likes
PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemWindows 10 64-Bit My Question or Issue Cannot unsubscribe, when I try to it simply boots me back to the main page and says, "Oops! Something went wrong, please try again." Have tried mu...
Plan Premium Country USA Device Samsung Galaxy Note 8 Operating System Windows 10 64-Bit My Question or Issue Cannot unsubscribe, when I try to it simply boots me back to...
Music Fan
709 Views
3 replies
0 likes
PlanPremiumCountryTurkeyDeviceVestel VenusOperating SystemAndroid My Question or IssueI am trying to purchase premium and i can't pay. "It's says payment is failed" I asked my friends and they are on a same problem. I think its about our country. I c...
Plan Premium Country Turkey Device Vestel Venus Operating System Android My Question or Issue I am trying to purchase premium and i can't pay. "It's says payment is failed" I asked m...
Music Fan
1080 Views
2 replies
0 likes
PlanPremiumCountry South AfricaDeviceOnePlus 5T, Windows, iPhone XOperating SystemAndroid 8.1, Windows 10, iOS 11 My Question or Issue When trying to pay with my card, my financial company sends me an error message saying I cannot make international ...
Plan Premium Country South Africa Device OnePlus 5T, Windows, iPhone X Operating System Android 8.1, Windows 10, iOS 11 My Question or Issue When trying to pay with my ca...
Casual Listener
709 Views
1 replies
0 likes
PlanPremiumCountry BrazilDevice(Moto G5 Plus)Operating System(Android Nougat) My Question or Issue I paid for my Spotify last Friday (07/14), but I'm still wait until today!
Plan Premium Country Brazil Device (Moto G5 Plus) Operating System (Android Nougat) My Question or Issue I paid for my Spotify last Friday (07/14), but I'm still wait unt...
Community Legend
616 Views
3 replies
0 likes
PlanPremiumCountry USADevice(iPhone 7Operating System(iOS 10 My Question or Issue this is the email I got. I had my account attached to my parents' credit card, then switched it over to my debit card. It stopped working after a few weeks of being on ...
Plan Premium Country USA Device (iPhone 7 Operating System (iOS 10 My Question or Issue this is the email I got. I had my account attached to my parents' credit ca...
Spotify Star
603 Views
1 replies
0 likes
PlanFree/PremiumCountry Czech RepublicDeviceXiaomi Redmi Note 4Operating SystemiOS 10 My Question or IssueHello there, I had a family plan premium for couple months, and suddenly I didn't have enough money on bank account that day was Sunday, but whe...
Plan Free/Premium Country Czech Republic Device Xiaomi Redmi Note 4 Operating System iOS 10 My Question or Issue Hello there, I had a family plan premium for couple months, and...
Spotify Star
581 Views
1 replies
0 likes
So I heard of $4.99 (Spotify and Hulu) and wanted to give it a try. I just finished my 1st year of college and Spotify says that my student account is only valid till 2019. Is it wrong or does Spotify gives student service for just one year?
So I heard of $4.99 (Spotify and Hulu) and wanted to give it a try. I just finished my 1st year of college and Spotify says that my student account is only valid till 2019. Is it wrong or does Spotif...
Spotify Star
1236 Views
1 replies
0 likes
I was a Spotify Premium user and upgraded to a family subscription.I was paying €9.99 per month for premium and assumed that once i upgraded to family premium it would be a monthly bill of €14.99 per month?However i have been charged both amounts eac...
I was a Spotify Premium user and upgraded to a family subscription. I was paying €9.99 per month for premium and assumed that once i upgraded to family premium it would be a monthly bill of €14.99 p...
Spotify Star
409 Views
1 replies
0 likes
My Question or Issue I have been a Spotify premium user for a year paying monthly and my mum has now created a family plan. She invited me to the plan and I have accepted, I have had the messages saying welcome to the plan and everything so I am a pa...
My Question or Issue I have been a Spotify premium user for a year paying monthly and my mum has now created a family plan. She invited me to the plan and I have accepted, I have had the messa...
Community Legend
343 Views
1 replies
0 likes
Hello, I am a community events planner, and I am considering upgrading my spotify account to the premium package. I live in a remote area with hit and miss internet service - I was attracted to spotify, because the advertisement suggests that I can l...
Hello, I am a community events planner, and I am considering upgrading my spotify account to the premium package. I live in a remote area with hit an...
Spotify Star
294 Views
1 replies
0 likes
Im having an issue with unlinking my account from rogers. my acount is going to expire on the 20th this friday. i want to switch over to the family plan but i cant untill my account is unlinked from rogers. i chatted with rogers and thay say they are...
Im having an issue with unlinking my account from rogers. my acount is going to expire on the 20th this friday. i want to switch over to the family plan but i cant untill my account is unlinked from ...
Spotify Star
342 Views
1 replies
0 likes
Hello everyone. I have free account now. I trying pay for premium account but everytime system ( Pay Unsuccessful). I have 20 ₺ in mu Credit card. Premium account 15 ₺. I talked to my bank. He saw ( please speak Spotify.) Please help. I want turkish ...
Hello everyone. I have free account now. I trying pay for premium account but everytime system ( Pay Unsuccessful). I have 20 ₺ in mu Credit card. Premium account 15 ₺. I talked to my bank. He ...
Community Legend
557 Views
1 replies
0 likes
So, is it possible to get a 3 month plan or pay for 3 months at once so i can get access to my downloaded songs for longer than 1 month? I'm an active duty submariner and we typically go on 2-4 month deployments, and losing all my songs a month in to...
So, is it possible to get a 3 month plan or pay for 3 months at once so i can get access to my downloaded songs for longer than 1 month? I'm an active duty submariner and we typically go on 2-4 month...
Spotify Star
455 Views
1 replies
0 likes
PlanPremiumCountry UK My Question or IssueHey all, I’m on holiday and lost mycredit card so had to cancel it. Obviously my premium monthly payment then failed, but I can’t update my card details until I get home and pick up the new card. My question ...
Plan Premium Country UK My Question or Issue Hey all, I’m on holiday and lost my credit card so had to cancel it. Obviously my premium monthly payment then failed, but I can’t upd...
Gig Goer
672 Views
1 replies
0 likes
Premium planCountry: Colombia Device: Samsung Galaxy S8 Operating System: Android My Question or IssueHola. Despues de haber quitado los pagos PSE en Colombia, estoy intentantdo pagar otro ano de subscripcion premium pero me ha sido imposible pagar c...
Premium plan Country: Colombia Device: Samsung Galaxy S8 Operating System: Android My Question or Issue Hola. Despues de haber quitado los pagos PSE en Colombia, e...
Roadie
559 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(lap topOperating System(windows ten My Question or Issue
Plan Free/Premium Country Device (lap top Operating System (windows ten My Question or Issue
Music Fan
2802 Views
27 replies
0 likes
I recently subscribe to premium but it seems premium subscription won't activate. I already tried to log out and log back in, tried to restart phone. Nothing is happening. You're response and resolution would be a great help
I recently subscribe to premium but it seems premium subscription won't activate. I already tried to log out and log back in, tried to restart phone. Nothing is happening. You're response and resolut...
Casual Listener
410 Views
2 replies
0 likes
PlanPremiumCountry IndonesiaDeviceiPhone 6Operating SystemiOS 11 My Question or Issue I already updated the app but still can’t purchase the premium
Plan Premium Country Indonesia Device iPhone 6 Operating System iOS 11 My Question or Issue I already updated the app but still can’t purchase the premium
Regular
2166 Views
1 replies
0 likes
I had to cancel my subscription last month to keep my bank account from overdrafting (I had the hulu and spotify bundle). When I got my premium subscription back I noticed I didn't have the option to bundle hulu again..... What happened????
I had to cancel my subscription last month to keep my bank account from overdrafting (I had the hulu and spotify bundle). When I got my premium subscription back I noticed I didn't have the option to...
Regular
2716 Views
1 replies
0 likes
Plan: Free/PremiumCountry: El Salvador My Question or Issue: I want to upgrade to premium, but my credit card is from united Kingdom, and when I want to upgrade, it says that I have to change the accounts Country to the same of my Payment Method.Will...
Plan: Free/Premium Country: El Salvador My Question or Issue: I want to upgrade to premium, but my credit card is from united Kingdom, and when I want to upgrade, it says ...
Regular
473 Views
1 replies
0 likes
