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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15399 Views
  • 27 replies
  • 3 likes
  • 15399 Views
  • 27 replies
  • 3 likes

Superuser Contribution Member of Spotify Premium Family - still paying for Premium solo

PlanPremium familyCountry BelgiumDevice Motorola 3g My Question or IssueLast month I became part of a Premium Family account (before the 25th of May). I can see now on my bank note of 25/05 that I am still being charged 9,99 euro (I had my Spotify Pr...

  • Newbie
  • Plan Premium family Country  Belgium Device   Motorola 3g   My Question or Issue Last month I became part of a Premium Family account (before the 25th of May). I can see now o...
  • SergioDavid
  • Roadie
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify robbery

So as the pictures uploaded. It’s been over two years when I’ve subscribed Spotify premium and I’ve noticed that they charge on my iTunes account as well and my PayPal. Is there anyone could help with this matter? I am currently stationed overseas an...

  • Newbie
  •         So as the pictures uploaded. It’s been over two years when I’ve subscribed Spotify premium and I’ve noticed that they charge on my iTunes account as well and my Pa...
  • SergioDavid
  • Roadie
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Unknown members of Family account

PlanPremium FamilyCountry DenmarkDeviceIphone 6 and LaptopOperating SystemiOS 11, Windows 10 My Question or IssueI have a Premium Family Account consisting of me, my wife and 2 children. However, this morning I noticed some strange new playlists havi...

  • Casual Listener
  •   Plan Premium Family Country  Denmark Device Iphone 6 and Laptop Operating System iOS 11, Windows 10   My Question or Issue I have a Premium Family Account consisting of me...
  • Martin46
  • Casual Listener
  • 6614 Views
  • 2 replies
  • 2 likes
  • 6614 Views
  • 2 replies
  • 2 likes

Missing Playlist

PlanPremiumCountry USDeviceLaptopOperating SystemWindows 10 My Question or IssueI spent hours creating my wedding playlist and now I have no playlists associated with my account! Where could it be??

  • Newbie
  • Plan Premium Country  US Device Laptop Operating System Windows 10   My Question or Issue I spent hours creating my wedding playlist and now I have no playlists associated with my...
  • jsannn
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Accidentally logged out of premium and forgot password

PlanPremiumCountry CanadaDevice(Samsung Galaxy 7)Operating System(Android) My Question or Issue So I got my premium account back in December 2017 for 1 year. A few days ago I accidentally logged out of the account. I also forgot my password for the a...

  • Newbie
  • Plan Premium Country  Canada Device (Samsung Galaxy 7) Operating System (Android)   My Question or Issue  So I got my premium account back in December 2017 for 1 year. A few ...
  • jsannn
  • Community Legend
  • 816 Views
  • 1 replies
  • 0 likes
  • 816 Views
  • 1 replies
  • 0 likes

Student subscription

PlanPremiumCountryUs DeviceSamsung tabletOperating SystemWindows 10 My Question or Issue My premium plan renews on the 26th, I want to change to the student plan... Will I lose the month I just paid for and have to pay $5 or will Spotify wait until t...

  • Newbie
  •   Plan Premium Country Us  Device Samsung tablet Operating System Windows 10   My Question or Issue  My premium plan renews on the 26th, I want to change to the student...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja obtener Premium

He intentado hacer mi pago con tarjeta de crédito y no me ha sido posible pagar la cuenta Premium

  • Newbie
  • He intentado hacer mi pago con tarjeta de crédito y no me ha sido posible pagar la cuenta Premium 
  • Alfredo
  • Roadie
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema de cuenta

Tengo un problema con mi cuenta Premium, pague 3 meses y cerré sesión en mi aplicación de spotify y cuando entre de nuevo me decía que si quería comprar Premium, me fui a mi correo y tengo los pagos del 21 de mayo correctos y ahora no puedo escuchar ...

  • Newbie
  • Tengo un problema con mi cuenta Premium, pague 3 meses y cerré sesión en mi aplicación de spotify y cuando entre de nuevo me decía que si quería comprar Premium, me fui a mi correo y tengo los pagos ...
  • Alfredo
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still paying for student account, but already part of family account

Hello,Until recently I had a premium spotify account, using the student discout of 50%.However, my father opened a family account and therefore, I no longer need the student account of 4,99 euros per month, because my father now pays for the spotify-...

  • Newbie
  • Hello, Until recently I had a premium spotify account, using the student discout of 50%. However, my father opened a family account and therefore, I no longer need the student account of 4,99 euros...
  • Alfredo
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card was hacked

Plan$9.99 through capital one offerCountry United StatesDeviceSamsung Galaxy S8+Operating SystemAndroidMy Question or IssueMy credit card was hacked so Capital One closed it out and reissued my a new card. In the mean time, my spotify payment bounced...

  • Newbie
  • Plan $9.99 through capital one offer Country  United States Device Samsung Galaxy S8+ Operating System Android My Question or Issue My credit card was hacked so Capital One closed it ou...
  • Alfredo
  • Roadie
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is Playing Songs that are not on the Playlist

PlanPremiumCountry Portugal DeviceiPhone Operating SystemiOS 11My Question or Issue Hi, I would like to ask from your help.I just create a new playlist and now, when the playlist is playing there are songs that I didn't add. P

  • Newbie
  •   Plan Premium Country  Portugal  Device iPhone  Operating System iOS 11 My Question or Issue  Hi,  I would like to ask from your help. I just create a new p...
  • Alfredo
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution se realizo un cargo no autorizado a mi cuenta

PlanFreeCountry mexico Deviceipjone 6sOperating System(iOS 10, My Question or Issue buen dia, me realizaron una cargo a mi cuenta bancaria por $99 pero sin embargo yo no solicite ningun cargo y tampoco ingrese mis datos bancarios. con quien puedo ver...

  • Newbie
  • Plan Free Country  mexico  Device ipjone 6s Operating System (iOS 10,   My Question or Issue  buen dia, me realizaron una cargo a mi cuenta bancaria por $99 pero sin emb...
  • Alfredo
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryIrelandMy Question or IssueSpotify has taken 25.34 from my account four days prior to the date of my monthly payment which is the 10th of each month even before this month I have been paying 9.99 per month

  • Newbie
  • Plan Premium Country Ireland My Question or Issue Spotify has taken 25.34 from my account four days prior to the date of my monthly payment which is the 10th of each month even before this month...
  • Alfredo
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought Spotify premium for 12 months back in decemebr, but it still charged me monthly

PlanWas Premium now FreeCountry CanadaDeviceiPhone XOperating System My Question or Issue I had bought Spotify premium back in Decemeber, but it had still charged me monthly. Until recently my card for monthly payment did not go through. I was wonder...

  • Casual Listener
  • Plan Was Premium now Free Country  Canada Device iPhone X Operating System   My Question or Issue  I had bought Spotify premium back in Decemeber, but it had still charged me ...
  • Alfredo
  • Roadie
  • 447 Views
  • 3 replies
  • 1 likes
  • 447 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Premium Family

Hi! I've signed up for the Spotify Premium Family account previously and my Spotify account is linked with my Facebook. Unfortunately, 2 of my family members did not verify the zip code previously when requested and right now, to accept the family in...

  • Casual Listener
  • Hi!   I've signed up for the Spotify Premium Family account previously and my Spotify account is linked with my Facebook. Unfortunately, 2 of my family members did not verify the zip code prev...
  • Alfredo
  • Roadie
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes

I can't buy spotify premium

Whenever I try to buy spotify premium I get such a notification: Payment could not be processed. Try again or use other payment methods. Ask for help.

  • Newbie
  • Whenever I try to buy spotify premium I get such a notification: Payment could not be processed. Try again or use other payment methods. Ask for help.
  • Luke
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Subscription and logging in failure

PlanPremiumCountry South AfricaDeviceLenovo Tablet Yoga 2Operating SystemAndroid My Question or Issue I am having problems logging into my Spotify premium account on my tablet. When i login with the same account details on the website it shows that i...

  • Visitor
  •   Plan Premium Country  South Africa Device Lenovo Tablet Yoga 2 Operating System Android   My Question or Issue   I am having problems logging into my Spotify premium...
  • Luke
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Will I still get the free trial?

So I haven't used my free trial yet, and my friend got me a gift card, so I would like to know: If I use the gift card, will I get the free trial or will it just charge the card immediately?

  • Newbie
  • So I haven't used my free trial yet, and my friend got me a gift card, so I would like to know: If I use the gift card, will I get the free trial or will it just charge the card immediately?
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

If I take a break from Premium and then come back will my Saved Library be restored?

Plan: Premium/FreeCountry: USA My Question:Considering taking a break from Spotify for a month or two. If I cancel my premium account then return after a few months will my Saved Library be restored? Or will I need to rebuild it?

  • Casual Listener
  • Plan: Premium/Free Country: USA     My Question: Considering taking a break from Spotify for a month or two. If I cancel my premium account then return after a few months will my ...
  • TechManiac
  • Gig Goer
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes