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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
75672 Views
31 replies
2 likes
Moderator
121638 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
159622 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
312712 Views
174 replies
13 likes
PlanPaying for Premium but my account says FreeCountry USADeviceiPhone 7Operating SystemWindows 10 My Question or IssueHi! I’ve been trying to connect my Spotify account to Alexa, but the app won’t allow it because it states that my Spotify account i...
Plan Paying for Premium but my account says Free Country USA Device iPhone 7 Operating System Windows 10 My Question or Issue Hi! I’ve been trying to connect my Spotify account...
Community Legend
539 Views
3 replies
0 likes
PlanPremiumCountry NicaraguaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or Issue Trying to pay my premium family plan but every time I try to do so spotify tells me that something went wrong.. I've been calling to the bank and th...
Plan Premium Country Nicaragua Device Samsung Galaxy S7 Operating System Android 8.0.0 My Question or Issue Trying to pay my premium family plan but every time I try to d...
Casual Listener
2281 Views
5 replies
0 likes
Im trying to subscribe with a new payment for a while, im tried with different cards and nothing , i've been following the instructions over and over again, all my data is correct.i've even waited my account becomes free again and did upgrade to prem...
Im trying to subscribe with a new payment for a while, im tried with different cards and nothing , i've been following the instructions over and over again, all my data is correct...
Spotify Star
2214 Views
16 replies
1 likes
I'm currently trying to subscribe to premium through SMART LOAD using my cellphone number and it's not working. It shows that I have to "contact the support team."
I'm currently trying to subscribe to premium through SMART LOAD using my cellphone number and it's not working. It shows that I have to "contact the support team."
Community Legend
463 Views
1 replies
0 likes
Opened the Spotify app and I was logged off for some reason logged back on and all my music was gone and also my premium subscription. Help!!
Opened the Spotify app and I was logged off for some reason logged back on and all my music was gone and also my premium subscription. Help!!
Community Legend
332 Views
1 replies
0 likes
Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up as free version not premium. Many playlist I had sav...
Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up a...
Community Legend
318 Views
1 replies
0 likes
I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an account but says theres no subscription...anf wanti...
I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an ...
Community Legend
303 Views
1 replies
0 likes
Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method.
Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method.
Community Legend
312 Views
1 replies
0 likes
I used globe as my payment option for the spotify premium subscription and at now it says that my payment has failed though my load had been charged. I even the receipt in the account. There's 1 months free trial, right? And today, my 1 month free tr...
I used globe as my payment option for the spotify premium subscription and at now it says that my payment has failed though my load had been charged. I even the receipt in the account. The...
Community Legend
424 Views
1 replies
0 likes
Hi, My family and I lives in portugal but don’t have local credit card or debit cards. How can we continue our family subscription using a foreign payment option, I have tried PayPal and other cards but with no luck. the bank system in Portugal is no...
Hi, My family and I lives in portugal but don’t have local credit card or debit cards. How can we continue our family subscription using a foreign payment option, I have tried PayPal and oth...
Casual Listener
1307 Views
2 replies
0 likes
I already removed Hulu in my Student Premium+Hulu subscription because I don’t want ads in Hulu anymore. However, it’s not ldtting me upgrade my Hulu account because it’s saying that I’m still being billed with Spotify.
I already removed Hulu in my Student Premium+Hulu subscription because I don’t want ads in Hulu anymore. However, it’s not ldtting me upgrade my Hulu account because it’s saying that I’m still being ...
Community Legend
907 Views
1 replies
0 likes
Cancelled my Spotify subscription through the Times, try to start a new Spotify account / subscription but still says I am associated to the Times !The account will shut down at end of August due to last payment. Any ideas ?
Cancelled my Spotify subscription through the Times, try to start a new Spotify account / subscription but still says I am associated to the Times ! The account will shut down at end of August due t...
Not applicable
316 Views
1 replies
0 likes
My Question or Issue Hola, compré una tarjeta de $100 para spotify Premium, introduje el código en mi computadora, pero no parece haber un cambio en el plan, sigo sin poder escuchar música sin Internet.
My Question or Issue Hola, compré una tarjeta de $100 para spotify Premium, introduje el código en mi computadora, pero no parece haber un cambio en el plan, sigo sin poder escuchar mú...
Not applicable
316 Views
1 replies
0 likes
i subscribed spotify family and invited my 2 daughters. one has logged in regularly, the other one has received the invitation but when she try to log in she receives an error
i subscribed spotify family and invited my 2 daughters. one has logged in regularly, the other one has received the invitation but when she try to log in she receives an error
Community Legend
331 Views
1 replies
0 likes
I cannot remember my username for my premium account I also have a Facebook account. I need to obtain my username for my premium account how do I get it
I cannot remember my username for my premium account I also have a Facebook account. I need to obtain my username for my premium account how do I get it
Community Legend
286 Views
1 replies
0 likes
So i purchased premium on my playstation and it works on it but it is not working on my phone any help
So i purchased premium on my playstation and it works on it but it is not working on my phone any help
Community Legend
317 Views
1 replies
0 likes
So I bought premium for 3 months for 99 cents and it never activated can I please have help :(((
So I bought premium for 3 months for 99 cents and it never activated can I please have help :(((
Community Legend
291 Views
1 replies
0 likes
Dear support team, I've already activate a couple of days ago the gift number but now I've try again to access and I'm not able to see the account with the free minutes and the active gift. Please could you contact me directly as I can provide you al...
Dear support team, I've already activate a couple of days ago the gift number but now I've try again to access and I'm not able to see the account with the free minutes and the active gift. ...
Community Legend
336 Views
1 replies
0 likes
Moving from Europe to USA. Following instructions and changing payments first. For both my US cards I get the message that they from a non spotify country and can not be used. Any advice?
Moving from Europe to USA. Following instructions and changing payments first. For both my US cards I get the message that they from a non spotify country and can not be used. Any advice?
Community Legend
281 Views
1 replies
0 likes
For some reason it won't accept my payment method. Then as I try to use another, the **bleep**ing form expires and makes me re-enter all the information again TWICE. Do you not want my money?
For some reason it won't accept my payment method. Then as I try to use another, the **bleep**ing form expires and makes me re-enter all the information again TWICE. Do you not want my money?
Community Legend
317 Views
1 replies
0 likes
