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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5854 Views
  • 23 replies
  • 2 likes
  • 5854 Views
  • 23 replies
  • 2 likes

Superuser Contribution Paying by mobile option is gone

I've been trying to find a way to pay for my Spotify and I CAN'T FIND ANY WAY. I've tried at the Globe website, typed in my number and pressed send but it redirected me to a different page with the word Forbidden and said I didn't have permission to ...

  • Visitor
  • I've been trying to find a way to pay for my Spotify and I CAN'T FIND ANY WAY. I've tried at the Globe website, typed in my number and pressed send but it redirected me to a different page with the w...
  • Alfredo
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Decrease student discount signup complexity

I wanted to sign-up for the student discount in the Netherlands, but the system wanted me to provide a letter from my university which was at most 3 months old. As my university only sends me one letter a year, it was not possible for me to sign up. ...

  • Newbie
  • I wanted to sign-up for the student discount in the Netherlands, but the system wanted me to provide a letter from my university which was at most 3 months old. As my university only sends me one let...
  • Alfredo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change country

Hello, I'm not a premium user. But I want to become a premium user. However, when I tried to add payment It says country didn't match. My country is in PH but I am living here in UAE. So my card country is in UAE. I couldn't be able to change my coun...

  • Casual Listener
  • Hello,   I'm not a premium user. But I want to become a premium user. However, when I tried to add payment It says country didn't match.   My country is in PH but I am living here in UA...
  • Alfredo
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't remove my credit card from Spotify web

Hi. Since I subcribed throught PSN Spotify offer I want to remove my credit card information from the web account. Since I will pay Premium throught PSN and since I already have the credit registered there I can't see why I need to keep my credencial...

  • Newbie
  • Hi. Since I subcribed throught PSN Spotify offer I want to remove my credit card information from the web account. Since I will pay Premium throught PSN and since I already have the credit registered...
  • Alfredo
  • Roadie
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan

I’m the owner of a family plan, and I’ve paid and the transaction went through. All other people on the plan have premium except for me. I was out of the country for a week and it switched to free while I was gone. When i checked my account status, i...

  • Newbie
  • I’m the owner of a family plan, and I’ve paid and the transaction went through. All other people on the plan have premium except for me. I was out of the country for a week and it switched to free wh...
  • Alfredo
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium with vodafone gone free

Hi ive had spotify premium with my vodafone account since jan , ive been using it fine since then , just gone on to spotify and its reverted the account to a free one , been on with vodafone no problems at their end so dont understand whats happened

  • Newbie
  • Hi ive had spotify premium with my vodafone account since jan , ive been using it fine since then , just gone on to spotify and its reverted the account to a free one , been on with vodafone no probl...
  • Alfredo
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution if i cancel premium, how long do i have to rebuy it

i want to cancel my premium soon so i can rebuy it on the day that i want it to renew every month, so how long do i have between the time i cancel to the time i rebuy so i don’t lose all of my downloads?

  • Casual Listener
  • i want to cancel my premium soon so i can rebuy it on the day that i want it to renew every month, so how long do i have between the time i cancel to the time i rebuy so i don’t lose all of my downlo...
  • Alfredo
  • Roadie
  • 752 Views
  • 1 replies
  • 0 likes
  • 752 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment failed

i paid 3 months subscription via dragonpay, up to now my account is still free. fix this please!

  • Newbie
  • i paid 3 months subscription via dragonpay, up to now my account is still free. fix this please! 
  • Alfredo
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Hulu] Spotify Family Plan with Hulu

When i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened. ( it's not fair)

  • Newbie
  • When i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened. ( it's not fair) 
  • Alfredo
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Months Hulu+Spotify

Hi. Yesterday I created a Spotify account and added my existing Hulu account for the 3 month 0.99 cent promotion. Now I was charged the fee but looking at my account I only have 30 days until my due date instead of 90. Is it because my Hulu account i...

  • Newbie
  • Hi. Yesterday I created a Spotify account and added my existing Hulu account for the 3 month 0.99 cent promotion. Now I was charged the fee but looking at my account I only have 30 days until my due ...
  • Alfredo
  • Roadie
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merging two seperate accounts to a family account

Hey! I just upgraded my spotify premium to a family account. Is there any way my husband can keep all of his playlist when he joins our new family account?

  • Newbie
  • Hey! I just upgraded my spotify premium to a family account.  Is there any way my husband can keep all of his playlist when he joins our new family account?
  • Alfredo
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund

Hello. I wanted to get a family member but I was not accepted. I applied to get student discount but I needed to be a college student to get discount. I am a high school student. I read about my returning money if I can not prove that I am a universi...

  • Newbie
  • Hello. I wanted to get a family member but I was not accepted. I applied to get student discount but I needed to be a college student to get discount. I am a high school student. I read about my retu...
  • Alfredo
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reconnecting to Hulu

Last month, my student subscription to Spotify expired and I didn't update it in time, so I had one month of regular Premium before I switched back to a Student subscription this month. I have since lost access to the Hulu portion of my Student subsc...

  • Newbie
  • Last month, my student subscription to Spotify expired and I didn't update it in time, so I had one month of regular Premium before I switched back to a Student subscription this month. I have since ...
  • Alfredo
  • Roadie
  • 3936 Views
  • 1 replies
  • 0 likes
  • 3936 Views
  • 1 replies
  • 0 likes

help

im getting charged for premium and i dont get any emails and i dont know for what account.

  • Newbie
  • im getting charged for premium and i dont get any emails and i dont know for what account. 
  • sophiafirdausi
  • Casual Listener
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

So I recently saw that you can have a Hulu subscription added to you Spotify subscription. Sounds good, but only question is, how. I've looked everywhere and there is no way to add the Hulu to my family plan. Anyone have any anwers?

  • Newbie
  • So I recently saw that you can have a Hulu subscription added to you Spotify subscription. Sounds good, but only question is, how. I've looked everywhere and there is no way to add the Hulu to my fam...
  • Bethany_Dawn
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution invitado a mi plan familiar no lo puede activar!!

Tengo plan familiar pero al enviar invitación al segundo miembro de mi familia, la web de Spotify le indica que "no fue posible sumarlo al plan familiar" necesito una solución a esto ya que estoy pagando por el plan y no lo puedo usar.

  • Newbie
  • Tengo plan familiar pero al enviar invitación al segundo miembro de mi familia, la web de Spotify le indica que "no fue posible sumarlo al plan familiar" necesito una solución a esto ya que estoy pag...
  • auraeth
  • Newbie
  • 1389 Views
  • 4 replies
  • 0 likes
  • 1389 Views
  • 4 replies
  • 0 likes

Superuser Contribution Paying using Smart Prepaid

So I tried once and it worked but I didnt have enough load... So I reloaded my smart prepaid and now everytime I try again it keeps saying "oops something went wrong, try again later". I have been trying since yesterday. Pls Reply

  • Newbie
  • So I tried once and it worked but I didnt have enough load... So I reloaded my smart prepaid and now everytime I try again it keeps saying "oops something went wrong, try again later". I have been tr...
  • johnmark1262
  • Newbie
  • 12983 Views
  • 9 replies
  • 4 likes
  • 12983 Views
  • 9 replies
  • 4 likes

öğrenci indirimi paramı aldı

sadece üniversite öğrencileri için olduğunu bilmiyordum kart bilgilerimi girdim. para almadıklarını ve üni ismini girmem istendi ben de çıktım. kartımdan 6,99 tl alınalı 3 gün oldu, hala geri ödeme yapılmadı. NOT: daha önce yaza özel 0,99 tl kampanya...

  • Newbie
  • sadece üniversite öğrencileri için olduğunu bilmiyordum kart bilgilerimi girdim. para almadıklarını ve üni ismini girmem istendi ben de çıktım. kartımdan 6,99 tl alınalı 3 gün oldu, hala geri ödeme y...
  • N1colas
  • Newbie
  • 625 Views
  • 4 replies
  • 2 likes
  • 625 Views
  • 4 replies
  • 2 likes

accidentally got a free trial and now i can't get the offer

I accidentaly got given a 7 day free trial when i was actually looking to buy spotify premium for £0.99. I tried to buy it and it said i couldn't because i'd already tried an offer. Will I be able to get the £0.99 deal next time it comes out and will...

  • Newbie
  • I accidentaly got given a 7 day free trial when i was actually looking to buy spotify premium for £0.99. I tried to buy it and it said i couldn't because i'd already tried an offer. Will I be able to...
  • Jenny04
  • Newbie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes