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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48582 Views
  • 21 replies
  • 4 likes
  • 48582 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30038 Views
  • 19 replies
  • 2 likes
  • 30038 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20970 Views
  • 6 replies
  • 1 likes
  • 20970 Views
  • 6 replies
  • 1 likes

Solved!! promotion

I saw a promotion on my app the other day. It was spotify for 99 fot the year. I am having trouble finding it again. how can I apply.

  • Casual Listener
  • I saw a promotion on my app the other day.  It was spotify for 99 fot the year.  I am having trouble finding it again. how can I apply.
  • Luke
  • Spotify Star
  • 576 Views
  • 3 replies
  • 0 likes
  • 576 Views
  • 3 replies
  • 0 likes

Solved!! Premium

So I'm trying to get spotify premium and whenever I enter a card it says that it doesnt work

  • Casual Listener
  • So I'm trying to get spotify premium and whenever I enter a card it says that it doesnt work
  • Luke
  • Spotify Star
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Problemas con Premium

Hola!Ahora mismo me encuentro en Guatemala, voy a pasar unos dias en Espana y despues voy a Inglaterra (que es donde actualmente vivo) y me gustaria tener una cuenta Premium. Estoy intentando pagarla con una tarjeta espanola y una inglesa y parece se...

  • Casual Listener
  • Hola! Ahora mismo me encuentro en Guatemala, voy a pasar unos dias en Espana y despues voy a Inglaterra (que es donde actualmente vivo) y me gustaria tener una cuenta Premium. Estoy intentando pagar...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Solved!! 365 days abo for €99

Dear Sir or madam,I saw that spotify is having a deal to have 12 month of premium for €99. I tried to get this offer from the webpage but it offers just ending the premium. Where do I get this offer?Best regardsStefan

  • Newbie
  • Dear Sir or madam, I saw that spotify is having a deal to have 12 month of premium for €99. I tried to get this offer from the webpage but it offers just ending the premium. Where do I get this offe...
  • BeckaC
  • Newbie
  • 492 Views
  • 4 replies
  • 0 likes
  • 492 Views
  • 4 replies
  • 0 likes

Probleme d'inscription etudiant

Bonjour, je suis etudiante a IESEG.J'ai essaye de souscrire il y a 1 mois l'abonnement etudiant, mais cela n'a pas marche je n'ai pas recu de mail confirmant mon ustificatif et je n'ai pas obtenu mon compte premium. J'ai donc reessaye ce soir et spot...

  • Newbie
  • Bonjour, je suis etudiante a IESEG. J'ai essaye de souscrire il y a 1 mois l'abonnement etudiant, mais cela n'a pas marche je n'ai pas recu de mail confirmant mon ustificatif et je n'ai pas obtenu...
  • 1240 Views
  • 0 replies
  • 1 likes
  • 1240 Views
  • 0 replies
  • 1 likes

ATUALIZACAO DE PAGAMENTO

Minha assinatura e paga via cartao, mas mudei de cartao e nao consigo atualizar forma de pagamento. Acho que cadastrei via Facebook e quando tento alterar aparece a mensagem: Plano familiar: Sua conta faz parte de um plano familiar. Entre em contato ...

  • Newbie
  • Minha assinatura e paga via cartao, mas mudei de cartao e nao consigo atualizar forma de pagamento. Acho que cadastrei via Facebook e quando tento alterar aparece a mensagem: Plano familiar: Sua cont...
  • 594 Views
  • 0 replies
  • 0 likes
  • 594 Views
  • 0 replies
  • 0 likes

£99 offers for Premium member

Hi, I already have a Spotify Premium account (£9.99) that was rewened on the 2nd of December. If I sign-up for the £99 account offer, will it starts on the 2nd of January? If not, Will i get reimburse the part of my current Premium subscription I alr...

  • Newbie
  • Hi,   I already have a Spotify Premium account (£9.99) that was rewened on the 2nd of December. If I sign-up for the £99 account offer, will it starts on the 2nd of January? If not, Will i get...
  • pesc0
  • Music Fan
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Tried the 3 months for 9 PHP promo. Still just a month but subscription failed already!?

I'm a disappointed and frustrated as well. As someone new, I grabbed the opportunity with the promo 9 Php for 3 months and see if I liked the service. Everything is perfect for 2 weeks. Until just last week, Spotify started telling me how my account ...

  • Casual Listener
  • I'm a disappointed and frustrated as well.    As someone new, I grabbed the opportunity with the promo 9 Php for 3 months and see if I liked the service. Everything is perfect for 2 weeks...
  • 583 Views
  • 0 replies
  • 0 likes
  • 583 Views
  • 0 replies
  • 0 likes

Spotify premium on wrong account

Hey, I just bought spotify premium but it went onto the wrong account! I googled how to make sure it goes onto the right account and it just said spotify do it automatically.. well, it went to my old account! It seemed really complicated to fix it it...

  • Newbie
  • Hey, I just bought spotify premium but it went onto the wrong account! I googled how to make sure it goes onto the right account and it just said spotify do it automatically.. well, it went to my old...
  • 312 Views
  • 0 replies
  • 4 likes
  • 312 Views
  • 0 replies
  • 4 likes

Choose the Office 365 Plan That Is Right for Your Business Business Plans 300 USER MAXIMUM Enterpr

Choose the Office 365 Plan That Is Right for Your BusinessBusiness Plans300 USER MAXIMUMEnterprise PlansUNLIMITED USERS | ADVANCED FEATURESBusiness plans are best for small and medium-sized companies with fewer than 300 users.Combine plans to meet yo...

  • Regular
  • Choose the Office 365 Plan That Is Right for Your Business Business Plans 300 USER MAXIMUM Enterprise Plans UNLIMITED USERS | ADVANCED FEATURES Business plans are best for small and medium-siz...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Solved!! yearly payment - where to find

Hi all, recently i had the offer to pay my premium account yearly and get a discount. i really would like to use it, but i cant see the pop up window anymore and to be honest, i cant even find in my settings where to change it. anyone here who can he...

  • Casual Listener
  • Hi all, recently i had the offer to pay my premium account yearly and get a discount. i really would like to use it, but i cant see the pop up window anymore and to be honest, i cant even find i...
  • Luke
  • Spotify Star
  • 557 Views
  • 3 replies
  • 0 likes
  • 557 Views
  • 3 replies
  • 0 likes

Premium monthly

How do I get to the monthly individual plan? All I can find is the family plan, student discount, and one year premium. Thanks.

  • Newbie
  • How do I get to the monthly individual plan? All I can find is the family plan, student discount,  and one year premium.   Thanks.
  • Robert_W
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Student Subscription (deducted 3 times)

Hi, I am new here and did not know much about how to contact Spotify.Last night, i have ordered a student subscription. I got it. Later i see that Spotify has charged me three times. Can anyone help how i can conatct spotify? (any email)

  • Newbie
  • Hi,   I am new here and did not know much about how to contact Spotify. Last night, i have ordered a student subscription. I got it. Later i see that Spotify has charged me three times. &nbs...
  • Robert_W
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Thanks to your agent he is a big help

(Can I include his name?) I want to say thank you to Randy P. From Spotify ph. You are awesome! 5 stars for you. Thanks for assisting me. My connection was lost awhile ago, the reason why I lost the conversation and not giving you a feedback. All in ...

  • Newbie
  • (Can I include his name?) I want to say thank you to Randy P. From Spotify ph. You are awesome! 5 stars for you. Thanks for assisting me. My connection was lost awhile ago, the reason why I lost the ...
  • Robert_W
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Won't Show up?

When I bought the Spotify promotion $0.99 for 3 months, I had been charged $1.05 and I still don't see Premium anywhere on my account. Any help?

  • Casual Listener
  • When I bought the Spotify promotion $0.99 for 3 months, I had been charged $1.05 and I still don't see Premium anywhere on my account. Any help?
  • Robert_W
  • Community Legend
  • 448 Views
  • 4 replies
  • 0 likes
  • 448 Views
  • 4 replies
  • 0 likes

Incorrrect charge

Basically they have charged me £14.99 for some subscription and I don’t even have one I’ve tried to contact them but they said they will reply on an email I don’t have anymore I’ve gave them a new one to contact me on but still hunt received anything...

  • Newbie
  • Basically they have charged me £14.99 for some subscription and I don’t even have one I’ve tried to contact them but they said they will reply on an email I don’t have anymore I’ve gave them a new on...
  • Robert_W
  • Community Legend
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Problema con pago con tarjeta

Pessoal Voltei a Ter Problemas Com Meu Pagamento, Meu Cartao Esta Perfeitamente Ativo e Com Limite ... Porem Nao Esta Sendo Feito o Debito e Nem Consigo Trocar Por Outro Cartao Que Meu Cartao Nao Esta Num Bom Dia ... Realmente Brincadeira Isso .. . J...

  • Newbie
  • Pessoal Voltei a Ter Problemas Com Meu Pagamento, Meu Cartao Esta Perfeitamente Ativo e Com Limite ... Porem Nao Esta Sendo Feito o Debito e Nem Consigo Trocar Por Outro Cartao Que Meu Cartao Nao Est...
  • andrewrlima
  • Casual Listener
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Payment

I already pay at the bank, but I can't download music. Why?  

  • Newbie
  • I already pay at the bank, but I can't download music. Why?   
  • Robert_W
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Billing Issues

I have been charged for the full price of Spotify Premium Service after enrolling in the Student discount over 12 months ago. After seeing the full price billing in my bank statement yet again, I tried to enroll for the student discount only to recei...

  • Newbie
  • I have been charged for the full price of Spotify Premium Service after enrolling in the Student discount over 12 months ago. After seeing the full price billing in my bank statement yet again, I tri...
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

A year of Spotify premium doesn’t work

I payed for a year of Spotify premium and it worked for 1 week and I was charged for around 145 dollars (15.000kr) but then Spotify premium doesn’t work and I have to pay for it again? Am I being ripped off here??

  • Newbie
  • I payed for a year of Spotify premium and it worked for 1 week and I was charged for around 145 dollars (15.000kr) but then Spotify premium doesn’t work and I have to pay for it again? Am I being rip...
  • Robert_W
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

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