Charged for free trial

[Tsue]

Plan

Free/Premium

Country

Canada 

My Question or Issue

I signed up for the 60 day trial and was charged immediately I'd like my money back!?

[Billy-J]

Hey @Tsue, welcome to the community. 

Hope you’re doing great!

Could you tell me how much the charge was for? Sometimes when you get charged it’s usually an authorization charge. 

You can learn more about this here. 

Let me know how it goes!

[Tsue]

I was charged 9.99 and I signed up for the free trial...my statement says recurring charge so it's not an authorization charge?

[Billy-J · Accepted solution]

@Tsue,

Thanks for checking 🙂

In this case, I’d suggest you contact support so they can help you further with this issue. You can find more info on this here.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours. Happy listening 🙂