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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16576 Views
  • 27 replies
  • 4 likes
  • 16576 Views
  • 27 replies
  • 4 likes

Superuser Contribution Spotify's refusal to fix security issues

PlanPremiumCountry Canada Device(iPhone 5se I really enjoy the spotify music aspect of the service and feel that it is a reasonable price. I do not understand its refusal to address or fix security issues. There is clearly someone who has access to m...

  • Casual Listener
  •   Plan Premium Country  Canada    Device (iPhone 5se     I really enjoy the spotify music aspect of the service and feel that it is a reasonable price.  I ...
  • SergioDavid
  • Roadie
  • 1270 Views
  • 1 replies
  • 3 likes
  • 1270 Views
  • 1 replies
  • 3 likes

Superuser Contribution Ayuda porfavor

Me robaron información de tarjeta y usaron mis datos como cancelo suscripción.

  • Casual Listener
  • Me robaron información de tarjeta y usaron mis datos como cancelo suscripción.
  • SergioDavid
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Accounts change

Hi there I have 2 x Spotify Premium accounts. Want to close or cancel one & get family plan on the other. How do I do it?

  • Newbie
  • Hi there I have 2 x Spotify Premium accounts. Want to close or cancel one & get family plan on the other. How do I do it?  
  • Noah
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

I can not cancel my subscription

PlanPremiumCountry PolandDevice(Samsung Galaxy My Question or Issue I can't canel there is a bug after i click to cancel

  • Casual Listener
  •   Plan Premium Country  Poland Device (Samsung Galaxy 😎       My Question or Issue  I can't canel there is a bug after i click to cancel 
  • Loxer
  • Community Legend
  • 495 Views
  • 4 replies
  • 0 likes
  • 495 Views
  • 4 replies
  • 0 likes

It wont accept my PIN

Spotify won't accept my PIN that you sent for my mobile subscriptionIm using my globe mobile number but spotify keep saying "oops its insuffucient number"Please help me.

  • Newbie
  • Spotify won't accept my PIN that you sent for my mobile subscription Im using my globe mobile number but spotify keep saying "oops its insuffucient number" Please help me.  
  • user-removed
  • Not applicable
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

I wanna to pay premium student, but, i'm not in university

I wanna to pay premium student, but, i'm not in university, and i'm in school and haven't option on site. What i do?

  • Newbie
  • I wanna to pay premium student, but, i'm not in university, and i'm in school and haven't option on site. What i do?
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My recommendations is messed up

PlanPremiumCountry The NetherlandsDeviceMotorola Moto G4Operating SystemAndroid 7.0 My Question or Issue The 'Discover Weekly' mixes that Spotify creates for me, contains only French music. I don't ever listen to French music, I don't even speak Fren...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device Motorola Moto G4 Operating System Android 7.0   My Question or Issue  The 'Discover Weekly' mixes that Spotify creates for me, co...
  • Alfredo
  • Roadie
  • 1534 Views
  • 3 replies
  • 0 likes
  • 1534 Views
  • 3 replies
  • 0 likes

Spotify Subscription disappeared

After the new update app update on iOS, my premium disappeared? I was on a family plan and when I was on Spotify for about 3 hours ago I had premium PlanFamily plan PremiumCountry SwedenDeviceiPhone 7Operating SystemiOS 12 My Question or Issue

  • Newbie
  • After the new update app update on iOS, my premium disappeared? I was on a family plan and when I was on Spotify for about 3 hours ago I had premium   Plan Family plan Premium Country &nbsp...
  • Noah
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution non riesco a rinnovare premium

premium Italia iPhone 7 plus non riesco in nessun modo a rinnovare l'abbonamento grazie per la risposta fin da ora

  • Casual Listener
  • premium  Italia  iPhone 7 plus   non riesco in nessun modo a rinnovare l'abbonamento  grazie per la risposta fin da ora   
  • SergioDavid
  • Roadie
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Wrong payment

PlanPremium CountryHonduras DevicePCOperating SystemUbuntu My Question or IssueToday I paid for Premium on the wrong account I had created earlier this week but I am unable to login to that account. I have tried verifying my e-mail account and none o...

  • Casual Listener
  •   Plan Premium   Country Honduras   Device PC Operating System Ubuntu    My Question or Issue Today I paid for Premium on the wrong account I had created earlier...
  • jncornejo777
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Spotify Family

Plan: Family PremiumCountry: Canada Does spotify offer an option to pay for a year subscription at one time yet for the family plan? They didn't last year but I figure I would check. I would much rather do a one time payment for the year, and I can't...

  • Newbie
  •   Plan: Family Premium Country: Canada     Does spotify offer an option to pay for a year subscription at one time yet for the family plan?  They didn't last year but I figur...
  • Noah
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

I'm a New user can i get 3 months for 1€?

PlanFree but i will be premiumCountry SpainDeviceSamsung Galaxy S9 PlusOperating device:Android My Question or IssueI'm a new spotify user can i get 3 months for 1 €?Another question is that i want to Pay for 1 month by paysafecard but you can get th...

  • Newbie
  • Plan Free but i will be premium Country  Spain Device Samsung Galaxy S9 Plus Operating device: Android   My Question or Issue I'm a new spotify user can i get 3 months for 1 €? A...
  • Maxim
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Changed my Subscription method, tooks the money but weird email showed up ?

PlanPremiumCountry Turkey LanguageTurkish My Question or IssueI am Premium user for a long time. However I changed my sub payment monthly to one time payment for a year then payment done nicely. But I took an email about my subscription which says " ...

  • Newbie
  • Plan Premium Country  Turkey  Language Turkish   My Question or Issue I am Premium user for a long time. However I changed my sub payment monthly to one time payment for a year...
  • Keanu_C
  • Community Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Premium for college student question

I had free spotify but recently became a college student. When I did the manual verification I had the email "saying I was verified" sent to my old email. I just changed to my newest one however I'm afraid the email will be sent to my old email and n...

  • Casual Listener
  • I had free spotify but recently became a college student. When I did the manual verification I had the email "saying I was verified" sent to my old email. I just changed to my newest one however I'm ...
  • Keanu_C
  • Community Legend
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Superuser Contribution Abonnement premium impossible a utiliser

Bonjour, j'ai souscrit un abonnement Premium. J'ai bien été débité de 0.99€ mais impossible de l'utiliser. Le compte affiche compte free.PlanFree/PremiumCountry FranceDeviceSamsung Galaxy s6

  • Visitor
  • Bonjour, j'ai souscrit un abonnement Premium. J'ai bien été débité de 0.99€ mais impossible de l'utiliser. Le compte affiche compte free. Plan Free/Premium Country  France Device Samsung G...
  • SergioDavid
  • Roadie
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I paying for Premium when it's still got advertising?

Why is "New releases" just some payla-like scheme to push artists the record labels are paying to have promoted? Shouldn't it be new releases based on artists I'm following or have listened to a lot? If I wanted to listen to top 40 radio I'd just get...

  • Regular
  • Why is "New releases" just some payla-like scheme to push artists the record labels are paying to have promoted? Shouldn't it be new releases based on artists I'm following or have listened to a lot?...
  • SergioDavid
  • Roadie
  • 399 Views
  • 1 replies
  • 1 likes
  • 399 Views
  • 1 replies
  • 1 likes

Superuser Contribution Started a Spotify Family subscription as host, now being seen as a member.

PlanPremiumCountry NetherlandsDeviceHuawei p8liteOperating SystemAndroid My Question or Issue Some months ago, I started a Spotify Family account with some of my roommates, with me as the host. About a week ago, it appeared that one of my members had...

  • Newbie
  • Plan Premium Country  Netherlands Device Huawei p8lite Operating System Android   My Question or Issue  Some months ago, I started a Spotify Family account with some of my ro...
  • SergioDavid
  • Roadie
  • 492 Views
  • 1 replies
  • 0 likes
  • Premium
    Spotify family
  • 492 Views
  • 1 replies
  • 0 likes

Turned off 3D Secure

PlanFree/PremiumCountry TurkeyDevicePC, PhoneOperating SystemAndroid and Windows 10My Question or Issue İ trying to make the payment of premium but it's not working. Turned off 3D Secure but still there is a problem. Help me please

  • Visitor
  • Plan Free/Premium Country  Turkey Device PC, Phone Operating System Android and Windows 10 My Question or Issue  İ trying to make the payment of premium but it's not working. Turne...
  • Maxim
  • Spotify Star
  • 938 Views
  • 1 replies
  • 0 likes
  • 938 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please no more Drake

PlanPremiumCountryCanada DeviceN/AOperating SystemN/A My Question or Issue Let me start by saying I do not enjoy Drake in any way, shape, or form. ​We​ pay for​, and have enjoyed, Spotify ​family ​premium because ​we ​do not want ads to be a part of ...

  • Casual Listener
  • Plan Premium Country Canada  Device N/A Operating System N/A   My Question or Issue  Let me start by saying I do not enjoy Drake in any way, shape, or form.  ​We​ pay fo...
  • Alfredo
  • Roadie
  • 1108 Views
  • 3 replies
  • 1 likes
  • 1108 Views
  • 3 replies
  • 1 likes

Superuser Contribution I cant update to premium

PlanFree/CountryGermany Device(iPhone 4s,Operating System(iOS 9.3.5 My Question or Issue I cant update to premium. I had premium trial a while ago and now when i go to 'get premium' it leads always to a site with the trial. If I proceed Im led to pay...

  • Visitor
  • Plan Free/ Country Germany   Device (iPhone 4s, Operating System (iOS 9.3.5   My Question or Issue  I cant update to premium. I had premium trial a while ago and now when i ...
  • Alfredo
  • Roadie
  • 556 Views
  • 3 replies
  • 0 likes
  • 556 Views
  • 3 replies
  • 0 likes