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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146925 Views

69 replies

10 likes

Premium for Family
  • 146925 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92400 Views

89 replies

4 likes

  • 92400 Views
  • 89 replies
  • 4 likes

Solved!! Family Membership issue

Good evening, I accidently payed for an individual membership while I was trying to renew my family membership. How can I refund my current membership so I can set up the family one once more? Thank you.

Casual Listener

  Good evening,  I accidently payed for an individual membership while I was trying to renew my family membership. How can I refund my current membership so I can set up the family one on...

Billy-J

Spotify Star

724 Views

3 replies

0 likes

  • 724 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancel premium subscription not working

PlanPremiumCountry UK My Question or Issue I am trying to cancel my Premium subscription from my spotify account. Whenever I do this through the manage plan option I get a message stating "Oops something went wrong, please try again" and the subscrip...

Casual Listener

Plan Premium Country  UK     My Question or Issue  I am trying to cancel my Premium subscription from my spotify account. Whenever I do this through the manage plan option ...

SergioDavid

Roadie

577 Views

3 replies

0 likes

  • 577 Views
  • 3 replies
  • 0 likes

Trying to add my little brother

PlanFree My Question or Issue I’m trying to add my little brother to my account and it won’t let me

Newbie

Plan Free   My Question or Issue  I’m trying to add my little brother to my account and it won’t let me

Billy-J

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Adiquiri o plano familiar, recebi o email de confirmação de pagamento, mas minha conta continua como free, o que devo fazer?

Newbie

Adiquiri o plano familiar, recebi o email de confirmação de pagamento, mas minha conta continua como free, o que devo fazer?

Billy-J

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

subscription

i subscribe and pay it using my mobile phone and suddenly i cant use my premium account for a month.

Newbie

i subscribe and pay it using my mobile phone and suddenly i cant use my premium account for a month.

Billy-J

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Re: I do not want the Premium

I am trying to cancel my premium spotify subscription but spotify doesnt let me do it as it does not take me to another page after i press cancel. it just staya on the same page. Can you pls arrange it for me as I have been trying to do this for mont...

Newbie

 I am trying to cancel my premium spotify subscription but spotify doesnt let me do it as it does not take me to another page after i press cancel. it just staya on the same page. Can you pls ar...

Billy-J

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Payment problems

I had spotify premium on my bank account, and It worked fine for a while, then I got a message it doesn't work anymore, I tried to update payment info and it does not let me, keeps saying there is a issue with the bank. I checked my bank account and ...

Newbie

I had spotify premium on my bank account,  and It worked fine for a while,  then I got a message it doesn't work anymore,  I tried to update payment info and it does not let me, keeps ...

Billy-J

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Leaving spotify

Can someone help me get my money back i shouldn't have gotten charged for premium i should still be on a free thirty day trial, and I want to cancel the premium if the system says I am in there with premium. Someone please help me get my money back. ...

Visitor

Can someone help me get my money back i shouldn't have gotten charged for premium i should still be on a free thirty day trial, and I want to cancel the premium if the system says I am in there with ...

Billy-J

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Error message

I can not redeem the code.

Newbie

I can not redeem the code.

Billy-J

Spotify Star

548 Views

1 replies

0 likes

error message
Subscription
  • 548 Views
  • 1 replies
  • 0 likes

Buying premium issue

I can't purchase premium my credit card is fine 

Newbie

I can't purchase premium my credit card is fine  

Billy-J

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

status free

payment was taken but my status is showing free. i wish to stop using spotify but there is no where on my account for me to cancel as its showing free status. i dont feel confortable any more with spotiy and i want to cancel. i dont want to be told a...

Newbie

payment was taken but my status is showing free.    i wish to stop using spotify but there is no where on my account for me to cancel as its showing free status.   i dont feel conf...

Billy-J

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

I can't pay premium

Spotify payment was every 9th of month; but this month I got this and after that it ask me to update my card information; I tried with 3 different card all valids; active and with money in; but spotify said that can't charge the money.. help me pleas...

Regular

Spotify payment was every 9th of month; but this month I got this  and after that it ask me to update my card information; I tried with 3 different card all valids; active and with money in; bu...

Billy-J

Spotify Star

458 Views

1 replies

0 likes

can't
Pay
Premium
  • 458 Views
  • 1 replies
  • 0 likes

Charged twice per month

I have been getting charged twice a month for the same Spotify account. Once thru the Apple store and once thru PayPal.Apple store 12.99 and PayPal 9.99? This has been going on for months now and how do I get it to stop without cancelling my service?...

Visitor

I have been getting charged twice a month for the same Spotify account. Once thru the Apple store and once thru PayPal.Apple store 12.99 and PayPal 9.99? This has been going on for months now and how...

Billy-J

Spotify Star

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

I can change my credit card number

When i try to change my credit card it just wont goto the menu to let me change it. Please help

Newbie

When i try to change my credit card it just wont goto the menu to let me change it.  Please help

Billy-J

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

30 day free trial

I signed up for a 30 day free trial for spotify on my computer, when I logged in to the spotify account on my phone I got a notification saying "enjoy your 7 day free trial" will I get charged in 7 days or 30 days?

Newbie

I signed up for a 30 day free trial for spotify on my computer, when I logged in to the spotify account on my phone I got a notification saying "enjoy your 7 day free trial" will I get charged in 7 d...

Billy-J

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Failed payment

My premium account failed the payment and I am trying to register another account and tried with 4 credit cards and they don't work.

Newbie

My premium account failed the payment and I am trying to register another account and tried with 4 credit cards and they don't work. 

Billy-J

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Pagamento

Foi debitado duas vezes no meu cartão o valor de 10 reais. E mesmo assim não foi ativado o Premium. Queria saber se irá estornar pois o preço correto é 16,90 e não 10 reais. Liguei no meu cartão e eles disseram que realmente foi debitado. Aut 360349A...

Casual Listener

   Foi debitado duas vezes no meu cartão o valor de 10 reais. E mesmo assim não foi ativado o Premium. Queria saber se irá estornar pois o preço correto é 16,90 e não 10 reais.  Ligu...

Jose_M

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Got charged but not premium

Hello i got charged for premium today but have no premium and when I try to get premium it's only letting me get family premium.

Casual Listener

Hello i got charged for premium today but have no premium and when I try to get premium it's only letting me get family premium.

Billy-J

Spotify Star

643 Views

5 replies

0 likes

  • 643 Views
  • 5 replies
  • 0 likes

Solved!! How do playlists work on freemium?

I have recently cancelled my subscription and was just wondering... the playlists that I follow, will any new songs that the creator adds sync and show up automatically?

Casual Listener

I have recently cancelled my subscription and was just wondering... the playlists that I follow, will any new songs that the creator adds sync and show up automatically?  

Jose_M

Spotify Star

1129 Views

3 replies

0 likes

follow
Free
freemium
syncing
  • 1129 Views
  • 3 replies
  • 0 likes

Re: Double Charged

I pay for my a coount and family, its ony the family i want tonpay. Can you stop my privat accont, i pay now 99kr plus 149kr

Newbie

I pay for my a coount and family, its ony the family i want tonpay. Can you stop my privat accont, i pay now 99kr plus 149kr

Billy-J

Spotify Star

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes