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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
75219 Views
31 replies
2 likes
Moderator
121580 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
159392 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
312106 Views
174 replies
13 likes
PlanPremiumCountryAustralia DeviceiPhone 6/PCOperating SystemiOS/Windows 10 My Question or IssueHi!I’ve used Spotify for awhile now be it off and on however I’m looking to keep my subscription on, sadly I’m having a issue that really off puts me.On A...
Plan Premium Country Australia Device iPhone 6/PC Operating System iOS/Windows 10 My Question or Issue Hi! I’ve used Spotify for awhile now be it off and on however I’...
Spotify Star
579 Views
3 replies
0 likes
I already paid my php 149 subscription but still i cant download offline music. Its been 3 days since i paid my subscription.
I already paid my php 149 subscription but still i cant download offline music. Its been 3 days since i paid my subscription.
Spotify Star
417 Views
1 replies
0 likes
pedi la prueba de spotify por 30 premium pero me cobraron 100 pesos y no me dieron nada/no tengo premium y me cobraron
pedi la prueba de spotify por 30 premium pero me cobraron 100 pesos y no me dieron nada/no tengo premium y me cobraron 😞
Roadie
370 Views
1 replies
0 likes
PlanPremiumCountry PhilippinesDevice(Oppo F5)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Subscription problem
Plan Premium Country Philippines Device (Oppo F5) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Subscription problem
Spotify Star
421 Views
1 replies
0 likes
PlanFree/PremiumCountryCanada My Question or IssueI signed up for the 60 day trial and was charged immediately I'd like my money back!?
Plan Free/Premium Country Canada My Question or Issue I signed up for the 60 day trial and was charged immediately I'd like my money back!?
Spotify Star
1135 Views
3 replies
0 likes
The first time i've subscribe to premium i did it paypal ... then i canceled the card and not i bought a pre paid card on a store and at first said i had premium until 25 november, now is requesting me to update my premium payment when i already paye...
The first time i've subscribe to premium i did it paypal ... then i canceled the card and not i bought a pre paid card on a store and at first said i had premium until 25 november, now is requesting ...
Community Legend
311 Views
1 replies
0 likes
I set up my Spotify Premium account months ago directly through Rogers (cell provider) and the charge comes directly on my cell bill ($9.99). My issue is that for some reason I noticed that my visa is also being charged monthly for the same amount! I...
I set up my Spotify Premium account months ago directly through Rogers (cell provider) and the charge comes directly on my cell bill ($9.99). My issue is that for some reason I noticed that my visa i...
Community Legend
282 Views
1 replies
0 likes
Hi CommunityIve just finished my 7 days free trial and had such a blast with spotify that i wanted to subscribe to the premium membership. The problem arises as none of the payment options available work. Everytime i attempt to make a payment; both c...
Hi Community Ive just finished my 7 days free trial and had such a blast with spotify that i wanted to subscribe to the premium membership. The problem arises as none of the payment options availa...
Community Legend
350 Views
1 replies
0 likes
I am trying to pay for the premium services, but whenever I put my credit card information, the page seems to reload or crash and it won't allow the payment. I've tried in in various browsers and computers. Is there any solution?
I am trying to pay for the premium services, but whenever I put my credit card information, the page seems to reload or crash and it won't allow the payment. I've tried in in various browsers and com...
Community Legend
304 Views
1 replies
0 likes
Trying to change my card details to an Irish card, and according to the list I found Spotify is available here etc but as I put in the card details I get the error "Unfortunately we haven't launched in this country yet. You need to use a card issued ...
Trying to change my card details to an Irish card, and according to the list I found Spotify is available here etc but as I put in the card details I get the error "Unfortunately we haven't launched ...
Community Legend
291 Views
1 replies
0 likes
Just got charged twice, don't know what to do, the website help tells me to look at the receipt page but the link doesn't work. I'm using a nubank credit card. Pt-br Spotify acabou de me cobrar duas vezes, não sei como proceder. Tô usando o nubank pr...
Just got charged twice, don't know what to do, the website help tells me to look at the receipt page but the link doesn't work. I'm using a nubank credit card. Pt-br Spotify acabou ...
Community Legend
322 Views
1 replies
0 likes
I had Spotify Premium til last month, than my credit card expired so i'm trying to update my payment and everytime i submit my credit card info i get this: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been...
I had Spotify Premium til last month, than my credit card expired so i'm trying to update my payment and everytime i submit my credit card info i get this: "Oops, seems your card or payment ...
Community Legend
355 Views
1 replies
1 likes
I already payed for a 1 month subscription over the counter but my account is still not premium. also, I was sent 2 payment references and I used the 1st payment reference to enroll, maybe that's the reason why premium subscription isn't working?
I already payed for a 1 month subscription over the counter but my account is still not premium. also, I was sent 2 payment references and I used the 1st payment reference to enroll, maybe that's the...
Community Legend
350 Views
1 replies
0 likes
Dear, I am using Spotify through the Sonos app and therefor I have a premium account.However, the premium account is not recognized in the Spotify app and there it says that I still have a free account. Could you please help me?
Dear, I am using Spotify through the Sonos app and therefor I have a premium account. However, the premium account is not recognized in the Spotify app and there it says that I still have a...
Community Legend
294 Views
1 replies
0 likes
Hello, I signed up for 30day free trial of premium on an old bank card that expired before the 30 days were over so the transaction failed. Then, Spotify blocked me from using the app only allowing me to view the “Downgrade” option screen and had no ...
Hello, I signed up for 30day free trial of premium on an old bank card that expired before the 30 days were over so the transaction failed. Then, Spotify blocked me from using the app only allowing m...
Community Legend
282 Views
1 replies
0 likes
Hi, i have got an account set up with spotify but i can't access my email which i was signed up with. I am being charged $11.99 per month but cannot log in to my account. I want to either cancel my account OR get access to it. this account im using i...
Hi, i have got an account set up with spotify but i can't access my email which i was signed up with. I am being charged $11.99 per month but cannot log in to my account. I want to eith...
Community Legend
339 Views
1 replies
0 likes
Hello!I've moved to a different country and unfortunately, I can't change my location. When I try to add different payment method, I put in my new bank card details and it says that this card was issued in different this payment method will not be ac...
Hello! I've moved to a different country and unfortunately, I can't change my location. When I try to add different payment method, I put in my new bank card details and it says that this...
Community Legend
312 Views
1 replies
0 likes
Dear Sir/MadamI am using Spotify through the Sonos app and therefore I have a premium account.However, the premium account is not recognized in the Spotify app and there it says that I still have a free account.Could you please help me?
Dear Sir/Madam I am using Spotify through the Sonos app and therefore I have a premium account. However, the premium account is not recognized in the Spotify app and there it says that I still ha...
Community Legend
299 Views
1 replies
0 likes
I cant log in an it is not recognising my email.I am getting charged monthly for premium.Is there any way of linking my financial details to my log on. Thanks
I cant log in an it is not recognising my email. I am getting charged monthly for premium. Is there any way of linking my financial details to my log on. Thanks
Community Legend
283 Views
1 replies
0 likes
i paid the price but my account still no premium...1-2-
i paid the price but my account still no premium... 1-<removed sensitive info> 2-<removed sensitive info>
Community Legend
235 Views
1 replies
0 likes
