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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67171 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132544 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67828 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250703 Views
154 replies
13 likes
I have updated my credit card information for payments for premium, and my Spotify app says, I’m going to lose premium and to update. But I’ve done it twice now and it says the same thing Free/PremiumCountry Device(iPhone 8 plus)Operating System(iOS ...
I have updated my credit card information for payments for premium, and my Spotify app says, I’m going to lose premium and to update. But I’ve done it twice now and it says the same thing Free...
Spotify Star
309 Views
1 replies
0 likes
I have a new computer for about 6 months and have not been able to use Spotify because I don't know my user name or an email address that was used. It is a debit card payment and the bank can't cancel the debit card at the bank. I need someone to hel...
I have a new computer for about 6 months and have not been able to use Spotify because I don't know my user name or an email address that was used. It is a debit card payment and the bank can't...
Community Legend
312 Views
1 replies
0 likes
I cancelled my premium subscription but was still charge the fee and there seems to be no way to get in contact with customer service to have that charge reversed any suggestions from anyone?
I cancelled my premium subscription but was still charge the fee and there seems to be no way to get in contact with customer service to have that charge reversed any suggestions from anyone?
Community Legend
503 Views
1 replies
0 likes
why did i get charged twice for student account if i only signed up for it once?
why did i get charged twice for student account if i only signed up for it once?
Community Legend
261 Views
1 replies
0 likes
Hey Spotify team, I just made my payment today (which is still before the deadline for payment) yet, I am still not subscribed to premiums. You may check the photo attached here for proof. Please help. Many Thanks!
Hey Spotify team, I just made my payment today (which is still before the deadline for payment) yet, I am still not subscribed to premiums. You may check the...
Community Legend
208 Views
1 replies
0 likes
Hi! I paid for my premium subscription days ago using online banking. Both my bank and dragonpay confirmed my payment but spotify hasn't emailed my receipt and my status is still free How do I resolve this issue? Thanks!
Hi! I paid for my premium subscription days ago using online banking. Both my bank and dragonpay confirmed my payment but spotify hasn't emailed my receipt and my status is still free 😞 How do I res...
Community Legend
300 Views
1 replies
0 likes
HiI made payment for 3 months subscription with my credit card. But my account is still free. Money was taken from my credit card. I have waited 3 days.
Hi I made payment for 3 months subscription with my credit card. But my account is still free. Money was taken from my credit card. I have waited 3 days.
Community Legend
308 Views
1 replies
0 likes
I am already a premium member and recently purchased the 12 months of premium for $99 deal. The charge has posted on my bank account, however there is no representation of this deal on my account and it is still listed as my recurring monthly payment...
I am already a premium member and recently purchased the 12 months of premium for $99 deal. The charge has posted on my bank account, however there is no representation of this deal on my account and...
Community Legend
352 Views
1 replies
0 likes
I want to upgrade to premium but I can't because everytime I enter my two numbers, an error message appears even though I have a good signal.
I want to upgrade to premium but I can't because everytime I enter my two numbers, an error message appears even though I have a good signal. <removed sensitive info>
Community Legend
326 Views
1 replies
0 likes
Hi, i'm paying for premium since years. Now, I need to acceed through the web to my premium account, but I can't. Even more, I can't acceed to my music in the web. I'm thinking of unsuscribing. Thank you.
Hi, i'm paying for premium since years. Now, I need to acceed through the web to my premium account, but I can't. Even more, I can't acceed to my music in the web. I'm thinking of unsuscribing. Thank...
Community Legend
357 Views
1 replies
0 likes
In the past 3 months, 2 of my credit card has been charged $58 HKD by Spotify. How can I cut one of it off? The following transaction numbers that is double charging my CC.please help!!!!
In the past 3 months, 2 of my credit card has been charged $58 HKD by Spotify. How can I cut one of it off? The following transaction numbers that is double charging my CC. please help!!!! ...
Community Legend
390 Views
1 replies
1 likes
I pay £9.99 per month and I still have adverts and I can’t skip the songs?
I pay £9.99 per month and I still have adverts and I can’t skip the songs?
Community Legend
302 Views
1 replies
0 likes
Downgraded to Free last month and now want to upgrade back to premium but it won’t let me do it through my network provider as says it’s reached the maximum accounts and won’t let me use my card as says it’s not even a valid card!?!?
Downgraded to Free last month and now want to upgrade back to premium but it won’t let me do it through my network provider as says it’s reached the maximum accounts and won’t let me use my card as s...
Community Legend
247 Views
1 replies
0 likes
Hi I have recently purchased a iPhone X and backed up all my documents etcOn my my new on my iPhone it says my account is Premium trial whereas on my iPad it says Premium. It says my premium account will expire on 12/12/17 but will not let me pay!For...
Hi I have recently purchased a iPhone X and backed up all my documents etc On my my new on my iPhone it says my account is Premium trial whereas on my iPad it says Premium. It says my premium...
Community Legend
180 Views
1 replies
0 likes
Hi, could you tell me please, if there is an option to buy Premium with other payments, because when I try to pay for Premium, it says that it's not possible. That is error message:Spotify isn't available in your country yet. Change your location or ...
Hi, could you tell me please, if there is an option to buy Premium with other payments, because when I try to pay for Premium, it says that it's not possible. That is error message: Spotify...
Community Legend
519 Views
1 replies
0 likes
So I got the $.99 Cent subscription for 3 months and i did not get three months. I was charged in the beginning of my third month and not 3 full months. I would really like some help on this issue.
So I got the $.99 Cent subscription for 3 months and i did not get three months. I was charged in the beginning of my third month and not 3 full months. I would really like some help on this is...
Community Legend
256 Views
1 replies
0 likes
I pay for a premium account; however, it still will not let me listen to undownloaded tracks while I am offline. When I first got my premium account it did not matter whether I was on or offline but now it is blocking me from searching for things off...
I pay for a premium account; however, it still will not let me listen to undownloaded tracks while I am offline. When I first got my premium account it did not matter whether I was on or offline but ...
Community Legend
301 Views
1 replies
0 likes
PlanPremium Country Philippines DeviceOppo F7 My Question or Issue My one month subscription has ended today but before it ended, I was able to subscribe for 1 month premium again and I paid it awhile ago in Cebuana using the reference number that wa...
Plan Premium Country Philippines Device Oppo F7 My Question or Issue My one month subscription has ended today but before it ended, I was able to subscribe ...
Spotify Star
285 Views
1 replies
0 likes
I can't buy gift card for my friend,All fields were filled in properly and after clicking to continue I'm not reverted to payment page, just gift card page is loaded again from the beggining.
I can't buy gift card for my friend, All fields were filled in properly and after clicking to continue I'm not reverted to payment page, just gift card page is loaded again from the beggining.
Casual Listener
561 Views
2 replies
5 likes
PlanPremium for FamilyCountry MalaysiaDeviceOnePlus 5TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi there everyone, in my account page I was informed that i will be charged RM22.40 per month for my Premium for Family...
Plan Premium for Family Country Malaysia Device OnePlus 5T Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi there everyone, in my acc...
Spotify Star
238 Views
1 replies
0 likes
