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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5863 Views
  • 23 replies
  • 2 likes
  • 5863 Views
  • 23 replies
  • 2 likes

Superuser Contribution Payment- premium

I wanted a spotify premium. Went to the homepage and it showed me that i can have a 30 days free trial. Clicked on it, entered my card number and all - it said that i have already used a free trial and when i checked my bank account, it said that 6,9...

  • Newbie
  • I wanted a spotify premium. Went to the homepage and it showed me that  i can have a 30 days free trial. Clicked on it, entered my card number and all - it said that i have already used a free t...
  • Alfredo
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Baja premium

Hola se me ha olvidado el usuario de spotify y me están cobrando en el banco quería darme de baja ya que no encuentro el nombre de usuario.

  • Casual Listener
  • Hola se me ha olvidado el usuario de spotify y me están cobrando en el banco quería darme de baja ya que no encuentro el nombre de usuario.
  • Alfredo
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution What to do when registration in premium will have an unknown error because of the over dued account

This happened to me before but i forgot on how to do this again, when ever i tried to register for a new premium there is an unknown error that will appear above i know that it is because of the overdue of my account since it expire 5 days ago how to...

  • Newbie
  • This happened to me before but i forgot on how to do this again, when ever i tried to register for a new premium there is an unknown error that will appear above i know that it is because of the over...
  • Alfredo
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify BPI

hi there, im trying to use a bpi card to get my old account onto premium but it gives me a red bar with the following text: Enter a valid credit card number.do you guys not accept the card if it's a cirrus card?

  • Newbie
  • hi there,   im trying to use a bpi card to get my old account onto premium but it gives me a red bar with the following text:   Enter a valid credit card number. do you guys not acce...
  • Alfredo
  • Roadie
  • 3526 Views
  • 1 replies
  • 0 likes
  • 3526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbonamento Premium disattivato

Qualche giorno fa ho notato che (nonostante avessi pagato il canone mensile due settimane prima) mi è stato disattivato il servizio Premium e adesso dispongo solo di quello Free.A cosa è dovuto questo disguido?

  • Newbie
  • Qualche giorno fa ho notato che (nonostante avessi pagato il canone mensile due settimane prima) mi è stato disattivato il servizio Premium e adesso dispongo solo di quello Free. A cosa è dovuto que...
  • Alfredo
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com pagamento

Assinei a conta premium, o valor veio na tarifa do cartão, porém não disponibilizou e eu continuo com conta a free. Como faço para cancelar??

  • Visitor
  • Assinei a conta premium, o valor veio na tarifa do cartão, porém não disponibilizou e eu continuo com conta a free. Como faço para cancelar??
  • Alfredo
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me rechaza todas mis tarjetas cuando quiero pagar

Cancele la tarjeta a la que se cargaba el pago del plan familiar, cuando intente cambiar la forma de pago, me marca error, aun cuando lo intente con tarjetas diferentes. Ya pase mi cuenta a free para volver a contratar el plan, ya cerre sesion en tod...

  • Casual Listener
  • Cancele la tarjeta a la que se cargaba el pago del plan familiar, cuando intente cambiar la forma de pago, me marca error, aun cuando lo intente con tarjetas diferentes. Ya pase mi cuenta a free para...
  • Alfredo
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overpaid account

I had paid for my regular monthly subscription and then followed that up with an annual subscription to take advantage of the discount offered. Looking to have my renewal date moved ahead a month to reflect the overpayment. Thanks.

  • Newbie
  • I had paid for my regular monthly subscription and then followed that up with an annual subscription to take advantage of the discount offered. Looking to have my renewal date moved ahead a month to ...
  • Alfredo
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with payment

So I had a Spotify family since December, however when mays payment on the 1st came my PayPal account did not have enough funds. I topped up the amount to the PayPal but instead of paying for Spotify family it bought a 1 month recurring for S$9.90.Th...

  • Newbie
  • So I had a Spotify family since December, however when mays payment on the 1st came my PayPal account did not have enough funds. I topped up the amount to the PayPal but instead of paying for Spotify...
  • Alfredo
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con pago para estudiantes

Intente aplicar el descuento para estudiantes, puse mis datos bancarios y todo iba bien, el problema fue que el momento que me pidio foto de algun comprobante de mi escuela, sali para tomar foto y enviarla, y cuando regrese a la app, me regreso a la ...

  • Newbie
  • Intente aplicar el descuento para estudiantes, puse mis datos bancarios y todo iba bien, el problema fue que el momento que me pidio foto de algun comprobante de mi escuela, sali para tomar foto y en...
  • Alfredo
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona suscripción plan familiar

Hola, tenemos un plan familiar y a mí mujer y su hermano no verificaron su cuenta a tiempo y lo han sacado del plan. Como podrían entrar de nuevo??

  • Newbie
  • Hola,  tenemos un plan familiar y a mí mujer y su hermano no verificaron su cuenta a tiempo y lo han sacado del plan.  Como podrían entrar de nuevo??
  • Alfredo
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Partner refused access to my Premium Family Account

HiMy partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying for it is if I can add him... and I've tried acceptin...

  • Newbie
  • Hi My partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying ...
  • Alfredo
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify paid twice?

Hello,So I'm using Spotify Premium for Students and I normally pay 4,99€ a month. I remember the first month I paid with the invoice option and everything went smooth, then at some point I had to change the payment option for some reason (and also pr...

  • Newbie
  • Hello, So I'm using Spotify Premium for Students and I normally pay 4,99€ a month. I remember the first month I paid with the invoice option and everything went smooth, then at some point I had to c...
  • Alfredo
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para suscribirme

Quisiera suscribirme al servicio premium de Spotify pero cuando ingreso el codigo postal de donde vivo no lo acepta y me dice que es inválido

  • Newbie
  • Quisiera suscribirme al servicio premium de Spotify pero cuando ingreso el codigo postal de donde vivo no lo acepta y me dice que es inválido
  • Alfredo
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal

Hi, I purchased spotify premium for a month last month via paypal and missed the payment and my premium was cancelled, now i wanted to renew my subscription but paypal no longer comes up as a payment option for me?

  • Newbie
  • Hi, I purchased spotify premium for a month last month via paypal and missed the payment and my premium was cancelled, now i wanted to renew my subscription but paypal no longer comes up as...
  • Alfredo
  • Roadie
  • 2764 Views
  • 1 replies
  • 0 likes
  • 2764 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment deducted for an old premium account

I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account. But i just checked my bank statement and there was a deduction ma...

  • Newbie
  • I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account. But i just c...
  • Alfredo
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dinero retenido

Spoiler (Highlight to read)Hola buenas tardesCreo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por retenerme dos veces 49.99 que pu...

  • Newbie
  • Hola buenas tardes Creo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por rete...
  • Alfredo
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card keeps being charged

I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so I think maybe it was a phishing thing? Could someon...

  • Newbie
  • I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so ...
  • Alfredo
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Para kesildi ancak premium üyelik olmadı

Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.

  • Newbie
  • Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.
  • Alfredo
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada...

  • Newbie
  • Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada... 
  • Alfredo
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes