Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
31jirdgxiicefhn7j46e
Visitor
74549 Views
49 replies
3 likes

74549 Views
49 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
9638 Views
23 replies
2 likes

9638 Views
23 replies
2 likes

Overcharged for student subscription for past year and a half.

Spotify UsernameMax RenoufPlanPremiumCountry UK My Question or Issue I have had student subscription for almost three years now and whilst the first year was fine and only paid the 4.99, I realised last week that I've been paying 9.99 for almost the ...

8pu-_pr3w2yvy
Regular
Spotify Username Max Renouf Plan Premium Country UK My Question or Issue I have had student subscription for almost three years now and whilst the first year was fine...
2018-05-24 10:52:59 AM
2018-05-24 3:07:45 PM
8pu-_pr3w2yvy
Regular
496 Views
8 replies
0 likes

496 Views
8 replies
0 likes

Superuser Contribution el soporte no me contesta

Buenas noches quisiera saber como puedo hacer para inscribirme en la oferta premium 3 meses por 900 es mi primera vez que descargo la aplicación, pero al introducir él numero de tarjeta para la suscripción me dice que ya me había inscrito antes y es ...

user-removed
Visitor
Buenas noches quisiera saber como puedo hacer para inscribirme en la oferta premium 3 meses por 900 es mi primera vez que descargo la aplicación, pero al introducir él numero de tarjeta para la suscr...
2018-05-22 3:37:48 AM
2018-05-24 2:51:58 PM
SergioDavid
Roadie
239 Views
1 replies
0 likes

239 Views
1 replies
0 likes

Superuser Contribution Pagamento premium con Paypal

Sono giorni che cerco di aderire all'offerta per l'abbonamento premiuma 3,99 euro. Tutti i tentativi che faccio per pagare con Paypal falliscono e vengo rimandato indietro alla pagina di sottoscrizione dell'offerta. Ho già disabilitato i pagamenti au...

-up2komy_kw8o
Newbie
Sono giorni che cerco di aderire all'offerta per l'abbonamento premiuma 3,99 euro. Tutti i tentativi che faccio per pagare con Paypal falliscono e vengo rimandato indietro alla pagina di sottoscrizio...
2018-05-22 9:51:41 AM
2018-05-24 2:49:47 PM
SergioDavid
Roadie
742 Views
1 replies
0 likes

742 Views
1 replies
0 likes

premium is not activated

Spotify Usernamepamdhckc86uo367vqmmu6b08aPlanFree/PremiumCountry My Question or Issue I have used the promotion that provides 0.99TL for the first 3 months and upgraded to the premium account. Accourding to my bank account, spotify charged me. Howeve...

tnkw-hnpbl_zj
Newbie
Spotify Username pamdhckc86uo367vqmmu6b08a Plan Free/Premium Country My Question or Issue I have used the promotion that provides 0.99TL for the first 3 mont...
2018-05-24 1:20:52 PM
2018-05-24 2:08:41 PM
user-removed
Not applicable
247 Views
2 replies
3 likes

247 Views
2 replies
3 likes

Family member can't join Familyplan

I've tried inviting my brother several times and followed the tips on spotifys homepage but nothing works... We live together and he got spotify premium. I've invited my cousin who also lives with me and we had no problems.

RobotKeso
Casual Listener
I've tried inviting my brother several times and followed the tips on spotifys homepage but nothing works... We live together and he got spotify premium. I've invited my cousin who also lives with me...
2018-05-22 2:53:28 PM
2018-05-24 12:56:12 PM
Maxim
Spotify Star
360 Views
3 replies
0 likes

360 Views
3 replies
0 likes

Subscribing to premium in a non listed country

Can anyone help me subscribe to premium here in uae? I’ve got it downloaded on my iPhone from my country and used premium free but had it expire weeks ago. Ive seen other payment methods but it’d be hassle to ask someone in my country to pay for it. ...

bts5hmy1-t_bh
Newbie
Can anyone help me subscribe to premium here in uae? I’ve got it downloaded on my iPhone from my country and used premium free but had it expire weeks ago. Ive seen other payment methods but it’d be ...
2018-05-24 6:36:54 AM
2018-05-24 12:47:22 PM
Maxim
Spotify Star
180 Views
1 replies
0 likes

180 Views
1 replies
0 likes

Premium Not Working

Spotify UsernamejacqjrrettPlanPremiumCountryUSA DeviceiPhone 8 PlusOperating system11.3.1 My Question or IssueWeighed out the pros and cons of Spotify vs Apple Music and finally got Spotify Premium, but the app isn’t giving me premium features and st...

pv_-uq7h6hawn
Newbie
Spotify Username jacqjrrett Plan Premium Country USA Device iPhone 8 Plus Operating system 11.3.1 My Question or Issue Weighed out the pros and cons of Spotify vs Apple Mus...
2018-05-24 9:06:30 AM
2018-05-24 12:20:14 PM
9-41ar6qt_h9
Casual Listener
283 Views
2 replies
0 likes

283 Views
2 replies
0 likes

Cannot cancel premium

Spotify Usernamezy9d5bbo4tgn9xxaeksqglupmPlanPremiumCountrySingapore My Question or Issue I'm trying to cancel my premium subscription but it won't allow me to. I purchased a one month premium sub from an external vendor. This expires tomorrow, 25/5/...

jimmytilburg
Newbie
Spotify Username zy9d5bbo4tgn9xxaeksqglupm Plan Premium Country Singapore My Question or Issue I'm trying to cancel my premium subscription but it won't allow me to. I purc...
2018-05-24 7:45:02 AM
2018-05-24 11:44:06 AM
sparkwang
Newbie
975 Views
1 replies
7 likes

975 Views
1 replies
7 likes

Solved!!Superuser Contribution 3 months for $9.99

Spotify Username PlanFree/PremiumOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I avail the three months premium offer using a 10usd Spotify gift card?

kibssams
Casual Listener
Spotify Username Plan Free/Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can I avail the three months premium offer using a 10...
2018-05-23 10:17:26 PM
2018-05-24 8:13:11 AM
kibssams
Casual Listener
632 Views
4 replies
0 likes

632 Views
4 replies
0 likes

Payment but no premium

Spotify Username *Removed username* Plan Free Country Schweiz Device PC Operating System Windows 10 My Question or Issue Ich wollte heute vom Angebot (CHF 0.99 für 3 Monate) profitieren. Ich gab meine Kreditkartendaten ein, und drückte auf kaufen. Es...

1x5sg_uq-6efh
Newbie
Spotify Username *Removed username* Plan Free Country Schweiz Device PC Operating System Windows 10 My Question or Issue Ich wollte heute vom Angebot (CHF 0.99 für 3 Monat...
2018-05-23 8:21:51 PM
2018-05-24 7:32:10 AM
Luke
Spotify Star
214 Views
1 replies
0 likes

214 Views
1 replies
0 likes

problem updating credit card

Hi,I signed in Spotify Premium while I was living in Denmark, now I moved to Spain and I can't change the credit card details.When I update the credit card details on my profile, I am asked to change the country in my profile. When I change the count...

73_f-n5vkkjl8
Casual Listener
Hi, I signed in Spotify Premium while I was living in Denmark, now I moved to Spain and I can't change the credit card details. When I update the credit card details on my profile, I am asked to ch...
2018-05-23 11:51:46 AM
2018-05-24 7:29:24 AM
Luke
Spotify Star
230 Views
3 replies
0 likes

230 Views
3 replies
0 likes

Solved!! Spotify Premium and Paypal

I've been with Spotify for awhile now and love the service but my sub failed to renew the other day using my Paypal and it's asking me to update with a credit card (I no longer own one anymore) and have been using paypal through my bank and now it se...

eight_c
Regular
I've been with Spotify for awhile now and love the service but my sub failed to renew the other day using my Paypal and it's asking me to update with a credit card (I no longer own one anymore) and h...
2018-05-23 1:44:00 AM
2018-05-24 7:20:24 AM
Luke
Spotify Star
1926 Views
3 replies
0 likes

1926 Views
3 replies
0 likes

I can't cancel my spotify hulu plan because it doesn't show up on my account. Solutions?

My Question or Issue I purchased the spotift/hulu plan back in january. My hulu account was created and works fine but I never got my spotify premium working. I only kept it for so long becuase I liked having hulu for $5. Now I want to cancel it but ...

jaxbox25
Newbie
My Question or Issue I purchased the spotift/hulu plan back in january. My hulu account was created and works fine but I never got my spotify premium working. I only kept it for so lon...
2018-05-24 2:12:38 AM
2018-05-24 3:18:34 AM
user-removed
Not applicable
3199 Views
2 replies
0 likes

3199 Views
2 replies
0 likes

Family Premium works if we travel abroad?

Hi, so I was thinking about getting the family premium since we live all in the same place. Although we share the same adress I'm going to travel 4 months to Paris this summer and my brother is going to do the same but in Madrid. Would the family pla...

Lucy_Orwell
Newbie
Hi, so I was thinking about getting the family premium since we live all in the same place. Although we share the same adress I'm going to travel 4 months to Paris this summer and my brother is going...
2018-05-22 1:33:41 PM
2018-05-24 3:17:03 AM
Keanu_C
Community Legend
502 Views
1 replies
0 likes

502 Views
1 replies
0 likes

Superuser Contribution 3 months

Why cant i buy Spotify for 9,- DKK

_1pzr2m-lnm0v
Newbie
Why cant i buy Spotify for 9,- DKK
2018-05-22 12:55:10 PM
2018-05-24 2:19:40 AM
Aimee_T
Roadie
171 Views
1 replies
0 likes

171 Views
1 replies
0 likes

Superuser Contribution Charged twice per month

PlanPremiumCountry HungaryDeviceSamsung Galaxy S6Operating SystemAndroid Nougat My Question or Issue Hi,a couple days ago, my bank account was charged twice (2018.05.18 and 2018.05.22). As far as I am concerned, I only have one active (premium) subsr...

Balint0306
Newbie
Plan Premium Country Hungary Device Samsung Galaxy S6 Operating System Android Nougat My Question or Issue Hi, a couple days ago, my bank account was charged twice (2018...
2018-05-23 4:32:39 PM
2018-05-24 1:52:37 AM
Aimee_T
Roadie
160 Views
1 replies
0 likes

160 Views
1 replies
0 likes

Superuser Contribution Payment problem

My account recently went though a card change, problem is I live in Canada and my card is from the USA. As was the last card but for some reason I can’t sent up my new card.. what to do?

Lancemcclure
Casual Listener
My account recently went though a card change, problem is I live in Canada and my card is from the USA. As was the last card but for some reason I can’t sent up my new card.. what to do?
2018-05-15 12:42:22 AM
2018-05-23 12:21:32 AM
Lancemcclure
Casual Listener
227 Views
2 replies
0 likes

227 Views
2 replies
0 likes

Premimum not working, paid 6 hours ago

Did all the steps in https://support.spotify.com/hk-en/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/ Completely uninstalled then reinstall app and window program, multiple times. no luck Signed out individually on each app/pro...

Jeffhk
Newbie
Did all the steps in https://support.spotify.com/hk-en/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/ Completely uninstalled then reinstall app and window p...
2018-05-23 3:12:03 PM
2018-05-23 10:12:41 PM
x_q9t9j54-dnh
Newbie
255 Views
3 replies
1 likes

255 Views
3 replies
1 likes

Compré tres meses Premium y la cuenta sigue sin serlo

Spotify Usernamejhjv0j4twwws1jf2e8oy3xtsdPlanPremiumCountryColombiaDeviceSamsung Note 4Operating SystemAndroid 6.0.1 My Question or IssueCompré la promoción de tres meses Premium por 900 COP, se me debitaron de la cuenta, me llegó el correo del recib...

1b-n_zkyxpltj
Newbie
Spotify Username jhjv0j4twwws1jf2e8oy3xtsd Plan Premium Country Colombia Device Samsung Note 4 Operating System Android 6.0.1 My Question or Issue Compré la promoción de tres meses...
2018-05-23 8:38:01 PM
2018-05-23 9:54:34 PM
yy-zql1_mnyf8
Casual Listener
182 Views
1 replies
1 likes

182 Views
1 replies
1 likes

Superuser Contribution Premium not activating possibly due to double payment

I scheduled 2 payments by mistake, so I cancelled one and paid the other.The transfer was made yesterday, and I still have no premium.

KoalaGM
Casual Listener
I scheduled 2 payments by mistake, so I cancelled one and paid the other. The transfer was made yesterday, and I still have no premium.
2018-05-22 1:49:18 PM
2018-05-23 8:37:36 PM
user-removed
Not applicable
214 Views
1 replies
0 likes

214 Views
1 replies
0 likes

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