Spotify Community

davisnero · 2019-09-16

I've been charged twice this month.

I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook.

I just renewed my premiuim.

But I've been charged €12.99 and €9.99 on September 15th

Why is this Spotify?

Billy-J · 2019-09-17

Hey @davisnero, thanks for reaching out to the Community!

I'd recommend checking out Spotify's refund policy > Charged more than once in a month? section for the next steps to take.

Have a great day 🙂

Billy-JSpotify Star

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